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Together We Are Stronger - Paving the Way for Value Co-Creation in Data Breach Responses

2022 | International Conference on Business Informatics | Citations: 0
Authors: Diesterhöft, Till Ole; Greve, Maike; Aslan, Aycan; Kolbe, Lutz M

Abstract: Data breaches pose severe risks to companies. In fact, those incidents generate ... Expand

Abstract: Data breaches pose severe risks to companies. In fact, those incidents generate adverse effects on the customer relationship and companies’ financial performance. To this end, prior research has demonstrated that a dedicated response strategy to a data breach can mitigate these consequences. Nevertheless, contemporary research focuses on one-way response communication with the affected customer. Customers receive notification of the incident and are offered a pre-determined solution but are not actively integrated into the data breach response process. In turn, informed through service failure literature, we argue that a value co-creation perspective of data breach response strategies holds merit. We identify six distinct research avenues for future data breach research through a hermeneutic literature review of salient co-recovery literature. Our research represents a novelty to the field of data breach response strategies. We synthesize the service failure, data breach, and co-creation streams of literature and highlight research shortcomings and opportunities. Collapse

Semantic filters: customer loyalty AIS senior scholars' basket of journals

Topics: data breach participatory design database system web page decision making

Methods: design methodology literature study literature sample structural equation modeling experiment

Theories: justice theory distributive justice theory procedural justice theory
IoT-commerce - opportunities for customers through an affordance lens
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2021 | Electronic Markets | Citations: 0
Authors: Bayer, Sarah; Gimpel, Henner; Rau, Daniel

Abstract: Retail commerce is influenced by digital technologies at large scale. After elec ... Expand

Abstract: Retail commerce is influenced by digital technologies at large scale. After electronic commerce and its evolution into mobile commerce, we now see that the Internet of Things (IoT), one of the most disruptive developments in recent times, is about to radically transform retail commerce from need recognition to post-purchase engagement and service. Extant literature mainly investigates technical features of IoT, missing out on a customer-centric perspective. Theoretically founded in Activity and Affordance Theories, this paper conceptualizes IoT-commerce, identifies opportunities for customers, and links them to the customer buying process. Based on an extensive literature review, twelve affordances are derived and evaluated with a sample of real-world IoT devices. All affordances offered by electronic and mobile commerce are still valid for IoT-commerce but extended by three affordances unique to IoT-commerce: context-aware services, natural interactions, and automated customer processes. Affecting all steps of the customer buying process, IoT-commerce is worth to be understood by researchers, customers, and companies. Collapse

Semantic filters: customer loyalty AIS senior scholars' basket of journals

Topics: internet of things mobile system electronic commerce affordance mobile business

Methods: theory development literature study theoretical contribution literature sample

Theories: theory of affordance activity theory

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Together We Are Stronger - Paving the Way for Value Co-Creation in Data Breach Responses

IoT-commerce - opportunities for customers through an affordance lens