User Satisfaction with Information Systems: A Comprehensive Model of Attribute-level Satisfaction

2019 | Communications of the Association for Information Systems | Citations: 0

Authors: Vaezi, Reza; Mills, Annette; Chin, Wynne

Abstract: In this study, we introduce and test a comprehensive model of attribute-level sa ... Expand

Abstract: In this study, we introduce and test a comprehensive model of attribute-level satisfaction to measure user satisfaction with information systems (IS). Recognizing that, as complex “objects”, IS feature multiple subsystems, components, and attributes, we draw on marketing research and attribute satisfaction theory to assess user satisfaction across three levels of abstraction. We first assess overall satisfaction as the most abstract level then move to satisfaction with each major IS component (i.e., information, system, and service satisfaction). Subsequently, we measure user satisfaction with key attributes of each major IS component (e.g., information format, system reliability). The results provide a parsimonious yet practical model along with associated measures that can assess user satisfaction across various IS aspects (i.e., components and attributes) and different user interactions with IS. Collapse

Topics: user satisfaction PeopleSoft IS satisfaction IT security ease of use

Methods: survey PLS tool literature study statistical power analysis cross sectional research

Theories: two-factor theory information systems success model

A tale of two coalitions – marginalising the users while successfully implementing an enterprise resource planning system

2015 | Information Systems Journal | Citations: 0

Authors: Lyytinen, Kalle; Newman, Mike

Abstract: Classic analyses of system implementations view user participation as a key elem ... Expand

Abstract: Classic analyses of system implementations view user participation as a key element for successful implementation. However, under some conditions, avoiding user participation offers an alternative route to a successful implementation; this is advisable especially when the user network is weak and aligning user needs with the technological capabilities will take too much resource. To illustrate such situation, we analyse how a successful implementation outcome of an enterprise resource planning (ERP) system emerged in a recently established conglomeration of two previously independent universities. The ERP was used to replace several legacy student administration systems for both political and functional reasons. It was deemed successful by both project consultants and the new university's management while the users were marginalised (‘black boxed’) and left to ‘pick up the pieces’ of an incomplete system using traditional methods such as shadow systems and work-a-rounds. Using a process approach and an actor–network theory ‘reading’ of related socio-technical events, we demonstrate how three networks of actors – management, the project team and the administrative users – collided and influenced the implementation outcome and how the management and project network established the ERP as a reliable ally while at the same time the users – while being enrolled in the network – were betrayed through marginalisation. Our analysis also suggests a useful way to conduct a ‘follow the network’ analysis explaining and accounting for the observed implementation outcome. We illustrate the benefits of using a socio-technical processual analysis and show how stable actor networks must be constructed during large-scale information technology change and how different actor groups perceive and influence differently the implementation outcome. Collapse

Topics: enterprise resource planning enterprise resource planning implementation systems implementation PeopleSoft information system use

Methods: qualitative interview design methodology case study theory development field study

Theories: actor network theory theory of change

Investments in enterprise integration technology: An event study

2015 | Information Systems Frontiers | Citations: 21

Authors: Roztocki, Narcyz; Weistroffer, Heinz Roland

Abstract: This study examines stock market reactions to investments in enterprise resource ... Expand

Abstract: This study examines stock market reactions to investments in enterprise resource planning and enterprise application integration technologies, using signaling theory concepts as explaining theory. The empirical results presented in this paper indicate that financial markets differentiate among technologies that companies invest in to integrate their information systems. In addition, this study confirms that technology maturity, financial health of the investing company, and stock market conditions are important factors influencing the stock market reaction. Collapse

Topics: enterprise resource planning IT investment organizational productivity enterprise resource planning implementation enterprise application integration

Methods: event study statistical hypothesis test statistical power analysis regression analysis method longitudinal research

Theories: signaling theory

Sustaining the Momentum: Archival Analysis of Enterprise Resource Planning Systems (2006–2012)

2014 | Communications of the Association for Information Systems | Citations: 0

Authors: Eden, Rebekah; Sedera, Darshana; Tan, Felix

Abstract: TAhbestrdaocmt haeinreof Enterprise Resource Planning (ERP) systems is an enduri ... Expand

Abstract: TAhbestrdaocmt haeinreof Enterprise Resource Planning (ERP) systems is an enduring paradigm for Information Systems (IS) researchers. The Enterprise System paradigm provides a rich environment to test fundamental concepts like system Kadeoypwtioornd, ss:yKsteeymwoursdes ahnedres. ystem success, while acknowledging changes derived through longer system lifecycles and multiple user cohorts. On the other hand, ERP systems are in the centre of new contemporary radical changes in technologies on cloud computing, mobile platforms and big data. Moreover, ERP Systems provide the context for cross disciplinary research such as change management, knowledge management, project management and business process management research. This article provides a critique of 219 papers published on ERP Systems from 2006–2012, making observations of ERP research and make recommendations for future research directions. Collapse

Topics: enterprise resource planning critical success factor cloud computing enterprise resource planning implementation IS implementation success

Methods: archival research literature sample longitudinal survey case study

Theories: technology acceptance model

Changes in Employees' Job Characteristics During an Enterprise System Implementation: A Latent Growth Modeling Perspective

2013 | Management Information Systems Quarterly | Citations: 134

Authors: Bala, Hillol; Venkatesh, Viswanath

Abstract: Enterprise system implementations often create tension in organizations. On the ... Expand

Abstract: Enterprise system implementations often create tension in organizations. On the one hand, these systems can provide significant operational and strategic benefits. On the other hand, implementation of these systems is risky and a source of major disruptions. In particular, employees experience significant changes in their work environment during an implementation. Although the relationship between ES implementations and employees' jobs has been noted in prior research, there is limited research on the nature, extent, determinants, and outcomes of changes in employees' job characteristics following an ES implementation. This paper develops and tests a model, termed the job characteristics change model (JCCM), that posits that employees will experience substantial changes in two job characteristics (i.e., job demands and job control) during the shakedown phase (i.e., immediately after the rollout) of an ES implementation. These changes are theorized to be predicted by work process characteristics, namely perceived process complexity, perceived process rigidity, and perceived process radicalness, that in turn will be influenced by technology characteristics (i.e., perceived technology complexity, perceived technology reconfigurability, and perceived technology customization). JCCM further posits that changes in job characteristics will influence employees' job satisfaction. Longitudinal field studies conducted in two organizations (N = 281 and 141 respectively) provided support for the model. The scientific and practical implications of the findings are discussed. Collapse

Topics: task characteristic job satisfaction business process management enterprise resource planning organizational change

Methods: factor analysis survey theory development longitudinal research descriptive statistic

Advancing Theory Through the Conceptualization and Development of Causal Attributions for Computer Performance Histories

2013 | ACM SIGMIS Database | Citations: 0

Authors: Kelley, Helen; Compeau, Deborah; Higgins, Christopher A.; Parent, Michael

Abstract: Attribution theory, advanced by Bernard Weiner and his colleagues is an importan ... Expand

Abstract: Attribution theory, advanced by Bernard Weiner and his colleagues is an important, though sometimes controversial, theory that has demonstrated vitality and longevity. The cross-disciplinary application of attribution theory to, for example, organizational behavior, marketing, and education, has stimulated the interests of researchers and contributed to its theoretical validity and reliability. Compared to other disciplines, the application and theoretical testing of attribution theory are in the "spring" of their existence in the field of Information Systems (IS). This paper proposes that conceptualization and measurement of the causal attributions individuals make for their computer performance and performance histories, positive and negative, are critical to understanding computer adoption and post-adoption behaviors. We first identify the causal attributions that enterprise resource planning (ERP) users make for their computer performance histories. We then describe the conceptualization and development of multi-item scales to capture these causal attributions. This work contributes to theory and practice through (1) the development and psychometric testing of several attributional scales for advancing our understanding of the multi-theoretical stream of research investigating technology adoption at the individual level, and (2) by providing a description of a theoretical multi-method approach for the rigorous scale development of causal attributions. Our work suggests that researchers must consider several fundamental principles of attribution theory when investigating IS artifacts during various adoption phases. Collapse

Topics: enterprise resource planning IT productivity PeopleSoft self efficacy productivity

Methods: qualitative interview survey card sorting design artifact survey design

Theories: attribution theory motivation theory social cognitive theory

eHR software, multinational corporations and emerging China: Exploring the role of information through a postcolonial lens

2012 | Information and Organization | Citations: 1

Authors: Alcaraz, Jose M.; Domènech, Miquel; Tirado, Francisco

Abstract: This paper seeks to offer an alternative account of Human Resources Information ... Expand

Abstract: This paper seeks to offer an alternative account of Human Resources Information software (eHR) informed by a critical/postcolonial view on information systems. In so doing, it aims to explore the possibilities for managing people that information brings when Human Resources Management practices are transferred from “developed” to “developing” countries. The paper relies on several qualitative in-depth interviews with renowned Chinese Human Resources experts in Shanghai, and the examination of diverse eHR software-related documentation and functionalities. Critical discourse analysis was used to examine these sources. The findings show that eHR information systems bring new governance possibilities that support and expand the discipline of Human Resources Management. The use of eHR software in people management gives a new momentum and increased dominance to key Western-originated practices, such as HR-based performance management. Information brings new ordering options that facilitate the transferability, mobility and standardization of HR values, discourse and practices and, ultimately, the construction of a global “generified employee”. The paper offers a first critical analysis of eHR software, showing the need to understand the relevancy of the informating power of these systems for a postcolonial critique of ICT. It offers a view of the “micro-processes” that facilitate organizational transfer from the multinational corporation headquarters to the subsidiaries and across countries. In so doing, it challenges mainstream deterministic assumptions and apolitical approaches to this technology. Collapse

Topics: human resource management electronic human resource management IT career Oracle database PeopleSoft

Methods: qualitative interview qualitative content analysis personal interview simulation

Cocreation of Value in a Platform Ecosystem: The Case of Enterprise Software

2012 | Management Information Systems Quarterly | Citations: 307

Authors: Ceccagnoli, Marco; Forman, Chris; Huang, Peng; Wu, D.j.

Abstract: It has been argued that platform technology owners cocreate business value with ... Expand

Abstract: It has been argued that platform technology owners cocreate business value with other firms in their platform ecosystems by encouraging complementary invention and exploiting indirect network effects. In this study, we examine whether participation in an ecosystem partnership improves the business performance of small independent software vendors (ISVs) in the enterprise software industry and how appropriability mechanisms influence the benefits of partnership. By analyzing the partnering activities and performance indicators of a sample of 1,210 small ISVs over the period 1996-2004, we find that joining a major platform owner's platform ecosystem is associated with an increase in sales and a greater likelihood of issuing an initial public offering(IPO). In addition, we show that these impacts are greater when ISVs have greater intellectual property rights or stronger downstream capabilities. This research highlights the value of interoperability between software products, and stresses that value cocreation and appropriation are not mutually exclusive strategies in interfirm collaboration. Collapse

Topics: digital ecosystem database system innovation management organizational productivity enterprise information system

Methods: instrumental variables estimation robustness check longitudinal research design methodology data modeling

Archival Analysis Of Enterprise Resource Planning Systems: The Current State And Future Directions

2012 | International Conference on Information Systems | Citations: 3

Authors: Eden, Rebekah; Sedera, Darshana D; Tan, Felix

Abstract: Research on Enterprise Resource Planning (ERP) Systems is becoming a wellestabli ... Expand

Abstract: Research on Enterprise Resource Planning (ERP) Systems is becoming a wellestablished research theme in Information Systems (IS) research. Enterprise Resource Planning Systems, given its unique differentiations with other IS applications, have provided an interesting backdrop to test and re-test some of the key and fundamental concepts in IS. While some researchers have tested well-established concepts of technology acceptance, system usage and system success in the context of ERP Systems, others have researched how new paradigms like cloud computing and social media integrate with ERP Systems. Moreover, ERP Systems provided the context for cross disciplinary research such as knowledge management, project management and business process management research. Almost after two-decades since its inception in IS research, this paper provides a critique of 198 papers published on ERP Systems since 2006-2012. We observe patterns on ES research, provide comparisons to past studies and provide future research directions. Collapse

Topics: enterprise resource planning enterprise information system Baan critical success factor JD Edwards

Methods: archival research literature sample qualitative interview

Exploring Value Cocreation in Relationships Between an Erp Vendor and Its Partners: A Revelatory Case Study1

2012 | Management Information Systems Quarterly | Citations: 0

Authors: Sarker, Suprateek; Sarker, Saonee; Sahaym, Arvin; Bjørn-Andersen, Niels

Abstract: Contemporary business organizations are increasingly turning their attention to ... Expand

Abstract: Contemporary business organizations are increasingly turning their attention to jointly creating value with a variety of stakeholders, such as individual customers and other business organizations. However, a review of the literature reveals that very few studies have systematically examined value cocreation within business-to business(B2B) contexts. Using a revelatory case study of the relationship between an ERP vendor with a global reputation and its partners, and informed by the resource-based view of the firm and related theoretical perspectives, we develop an understanding of value cocreation in B2B alliances associated with selling, extending, and implementing packaged software, specifically ERP systems. Our study reveals that there are different mechanisms underlying value cocreation within B2B alliances, and also points to several categories of contingency factors that influence these mechanisms. In addition to providing insights about the phenomenon of cocreation itself, the study contributes to the stream of packaged software literature, where the implications of value cocreation in alliances between packaged software vendors and their partners for the client organizations have not been sufficiently explored. Collapse

Topics: participatory design enterprise resource planning packaged software business-to-business value creation

Methods: design methodology case study qualitative interview literature study field study

Theories: resource based view of the firm transaction cost economics