Social media platforms and social enterprise: Bibliometric analysis and systematic review

2023 | International Journal of Information Management | Citations: 0

Authors: Ali, Imran; Balta, Maria; Papadopoulos, Thanos

Abstract: A considerable number of contributions at the intersection of social media platf ... Expand

Abstract: A considerable number of contributions at the intersection of social media platforms and social entrepreneurship has been witnessed over the past decade. The multi-disciplinary nature of current literature necessitates inte­ grative insights on the topic. We thus undertake a two-pronged approach – bibliometric analysis followed by systematic review – to map the extant literature in a structured, objective, and quantitative way. We contribute to the literature as we (i) offer a classification of the literature in three clusters, namely ‘social media platforms, social collaboration and social marketing’, ‘social media platforms and crowdfunding, and ‘social media plat­ forms and crowdsourcing’; (ii) analyze recent research development in each cluster, methodological develop­ ment, countries co-authorship and evolution of research in the area; and (iii) propose a conceptual framework -accompanied by research propositions- that provides an overview of the literature at the intersection of social media platforms, various social entrepreneurial practices and their influence on the social enterprise perfor­ mance. Our review culminates with numerous impactful research avenues for scholarly progression in the area. From a practical standpoint, this review integrates scattered findings into one body, allowing the practitioners and policymakers to discern the role of social media platforms in dealing with emerging societal problems and increasing operational efficiencies of social enterprises (SEs). To the best of our knowledge, this is the first review of its kind, offering unique perspectives at the nexus of social media platforms and SE’s performance. Collapse

Topics: social media crowdsourcing marketing management crowdfunding digital platform

Methods: literature sample bibliometric analysis literature study structured literature research co-citation analysis

Theories: structuration theory dynamic capabilities theory

Do Social Media Marketing Activities Improve Brand Loyalty? An Empirical Study on Luxury Fashion Brands

2023 | Information Systems Frontiers | Citations: 0

Authors: Fetais, Abdulla H.; Algharabat, Raed S.; Aljafari, Abdullah; Rana, Nripendra P.

Abstract: This research aims to investigate the impact of social media marketing activitie ... Expand

Abstract: This research aims to investigate the impact of social media marketing activities (SMMa) on brand loyalty directly and through mediating variables community engagement and lovemark. To propose a research model, we used the theories including lovemark theory, engagement theory and brand equity theory. As a result, this research investigates the impact of SMMa, community engagement, and lovemark on brand loyalty. Using an online survey, we collected data from 464 female participants who are following luxury fashion brands on major social networking sites including Facebook, Instagram, Snapchat, and Twitter. Results using PLS revealed that SMMa positively influences community engagement and lovemark. Moreover, we find positive relationships between community engagement, lovemark and brand loyalty. However, we find that SMMa has no direct influence on brand loyalty. Collapse

Topics: customer loyalty social media word of mouth online word of mouth marketing management

Methods: survey partial least squares regression partial least squares path modeling statistical hypothesis test data transformation

Theories: equity theory job engagement theory service-dominant logic theory of logic

Social Inclusion: The Use of Social Media and the Impact on First-Generation College Students

2023 | Journal of the Association for Information Systems | Citations: 0

Authors: Gonzalez, Ester; Deng, Xuefei (Nancy)

Abstract: Social inclusion has become a pressing issue for organizations wishing to close ... Expand

Abstract: Social inclusion has become a pressing issue for organizations wishing to close the inequality and disparity gaps associated with underrepresented or disadvantaged groups. The challenge is becoming particularly critical in higher education institutions suffering from low retention rates and low graduation rates among first-generation college students (FGCS). In response to the challenges imposed by the notion of social inclusion, some universities and colleges are exploring the use of social networking technologies such as social media (SM) in ways that can impact social inclusion. In order to improve the understanding of how social networking technology affects the social inclusion of FGCS, we conducted a case study in a public, Hispanic-serving institution in the United States. We used technology affordance theory to reveal various affordances actualized by FGCS and various outcomes resulting from those affordances. To explain how the actualization of different strands of affordance produces certain outcomes, our analysis of 102 FGCS' narratives followed an established five-step framework for identifying generative mechanisms, revealing three SM user types-Community Builders, Scholars, and Information Seekers-and four actualized affordances, namely interconnection, inspiration, insightfulness, and intense comfort, which are conceptualized into three generative mechanisms: identity booster, academic growth, and self-care. Our results provide insights into SM usage for social inclusion outcomes. By revealing how technology use can promote social engagement and mitigate exclusion experienced by FGCS, this study contributes to the broad social inclusion research on technology and disadvantaged communities. Collapse

Topics: affordance social media user experience information system use usability

Methods: survey case study literature study qualitative coding personal interview

Theories: theory of affordance cognitive dissonance theory

How Ephemerality Features Affect User Engagement with Social Media Platforms

2023 | Management Information Systems Quarterly | Citations: 0

Authors: Lehrer, Christiane; Constantiou, Ioanna; Matt, Christian; Hess, Thomas

Abstract: User engagement, a key factor in the success of social media platforms, has lon ... Expand

Abstract: User engagement, a key factor in the success of social media platforms, has long been based on permanent content. A recent paradigm shift in platform design has led large social media providers to implement ephemerality features that by default make shared content disappear after a certain amount of time. However, very little is known about how ephemerality features affect user engagement and behavior in social media. Drawing upon the technology affordance perspective, we conducted a qualitative multimethod study involving individual interviews and focus groups. Our findings show that the affordances arising from features with varying degrees of ephemerality (i.e., snaps and stories) differ from those of permanent content features in terms of self-presentation, browsing others' content, and communication. Adopting a multidimensional conceptualization of user engagement, we show the positive (e.g., more content sharing) and negative (e.g., cognitive burden from context loss) effects for snaps and stories that should be cautiously considered by social media platforms aiming to introduce such features. Finally, we reveal new user behaviors that relate to sharing snapshots of fleeting value as snaps or experiences of transient value as stories. Collapse

Topics: affordance social media user behavior Snapchat usability

Methods: qualitative interview focus group mixed method cross sectional research qualitative coding

Theories: theory of affordance

The impact of politeness on conversational outcomes in mobile dating apps

2023 | HICSS | Citations: 0

Authors: Lopez Long, H.; Fichman, P.

Abstract: Mobile dating applications like Bumble andTinder have grown in popularity, incr ... Expand

Abstract: Mobile dating applications like Bumble andTinder have grown in popularity, increasingly attracting scholarly attention. Our study focuses on the impact of politeness strategies and imposition on conversational outcomes on mobile dating apps. Using a 2 by 2 factorial design we examine the impact of degree of directness and imposition impact on perceptions of potential romantic partners and attitudes toward intensifying a relationship. We found that indirectness (a higher-order politeness strategy) and requests for face-to-face dates (high imposition) were positively associated with 1) attitudes toward intensifying a relationship, and 2) the perceived likeability of an interactional partner. Indirect politeness strategies more often resulted in request compliance and rejection strategies varied based on degrees of directness and the nature of the requests. Further exploration of how individuals evaluate imposition as it relates to requests for transitioning conversations from a mobile dating platform to faceto-face, is needed. Collapse

Topics: online dating Snapchat

Methods: factorial experiment qualitative content analysis descriptive statistic statistical hypothesis test personal interview

EDUCATING, EVALUATING, ADVISING, AND ENTERTAINING - DIGITAL INFLUENCERS AND THEIR NARRATIVES

2023 | European Conference On Information Systems | Citations: 0

Authors: Richter, Shahper; Richter, Alexander

Abstract: Organizations have been increasingly exploring storytelling as a valuable strat ... Expand

Abstract: Organizations have been increasingly exploring storytelling as a valuable strategy to engage customers to increase their attention and retention. Social media platforms like Instagram have become essential tools for many brands to use storytelling through influencers. In this study, we explore the narratives constructed by digital influencers, as they play a crucial role in shaping their brand image and engagement with their audience. By analysing the narrative strategies used by digital influencers, we contribute to a deeper understanding of the role and impact of digital storytelling. We identify, illustrate, and discuss four narrative strategies: educating, evaluating, advising, and entertaining. Our study motivates further research to develop a detailed conceptual understanding of digital influencers and digital storytelling. Collapse

Topics: Instagram social media website Snapchat marketing management

Methods: qualitative interview theory development narrative analysis qualitativ observational study participant observation

Theories: flow theory social penetration theory communication theory

Improving Information Systems Sustainability by Applying Machine Learning to Detect and Reduce Data Waste

2023 | Communications of the Association for Information Systems | Citations: 0

Authors: Savarimuthu, Bastin Tony Roy; Corbett, Jacqueline; Yasir, Muhammad; Lakshmi, Vijaya

Abstract: Big data are key building blocks for creating information value. However, infor ... Expand

Abstract: Big data are key building blocks for creating information value. However, information systems are increasingly plagued with useless, waste data that can impede their effective use and threaten sustainability objectives. Using a constructive design science approach, this work first, defines digital data waste. Then, it develops an ensemble artifact comprising two components. The first component comprises 13 machine learning models for detecting data waste. Applying these to 35,576 online reviews in two domains reveals data waste of 1.9% for restaurant reviews compared to 35.8% for app reviews. Machine learning can accurately identify 83% to 99.8% of data waste; deep learning models are particularly promising, with accuracy ranging from 96.4% to 99.8%. The second component comprises a sustainability cost calculator to quantify the social, economic, and environmental benefits of reducing data waste. Eliminating 5948 useless reviews in the sample would result in saving 6.9 person hours, $2.93 in server, middleware and client costs, and 9.52 kg of carbon emissions. Extrapolating these results to reviews on the internet shows substantially greater savings. This work contributes to design knowledge relating to sustainable information systems by highlighting the new class of problem of data waste and by designing approaches for addressing this problem. Collapse

Topics: mobile application online review Python data management Google+

Methods: deep learning product review computational algorithm design artifact RoBERTa

The Path to Hedonic Information System Use Addiction: A Process Model in the Context of Social Networking Sites

2023 | Information Systems Research | Citations: 2

Authors: Vaghefi, Isaac; Negoita, Bogdan; Lapointe, Liette

Abstract: This study answers the call for a longitudinal view of addiction to hedonic info ... Expand

Abstract: This study answers the call for a longitudinal view of addiction to hedonic information systems (IS) use by proposing a process model of its development, in the context of social networking site use. Through inductive and iterative analyses of primary data collected via interviews and surveys, and secondary data in the form of narrative accounts, we explain the process of addiction development via three phases associated with nominal, compulsive, and addicted use. In each phase, combinations of salient individual needs, affordances, technology features, IS use behaviors, and control mechanism outcomes (successful or unsuccessful) influence an individual’s trajectory toward hedonic IS use addiction. Drawing on cybernetic theory, we explain the role of users’ control mechanisms. We show how deficiencies related to the sensing, comparing, or regulating act, in conjunction with salient affordances, influence the development of addiction. The findings extend variance-based research on IS use addiction. They carry implications for research, users, technology providers, and policy makers in relation to hedonic IS use addiction.History: Ola Henfridsson, Senior Editor; Ning Su, Associate Editor.Supplemental Material: The online appendix is available at https://doi.org/10.1287/isre.2022.1109. Collapse

Topics: information system use affordance information technology addiction hedonistic information system user experience

Methods: business process modeling qualitative interview design artifact theory development longitudinal research

Theories: theory of affordance

Passing the Torch: How Parental Privacy Concerns Affect Adolescent Self-Disclosure on Social Networking Sites

2023 | Management Information Systems Quarterly | Citations: 0

Authors: Wang, Jingguo; Dong, Meichen; Yang, Zhiyong; Li, Yuan

Abstract: Drawing upon the literatures in information privacy, developmental psychology, ... Expand

Abstract: Drawing upon the literatures in information privacy, developmental psychology, and family science, this research investigates how parental online privacy concerns can be passed on to adolescents and affect their self-disclosure on social networking sites. We propose that parental privacy concerns decrease adolescents' self-disclosure both directly (i.e., compliance) and indirectly through adolescents ' privacy concerns (i.e., internalization) and that such effects are moderated by parent-child privacy dissonance, parental internet evaluative mediation, and adolescents' gender. To test the research model, we collected matched parent-child data from 726 families in China. The results show the indirect effect of parental privacy concerns on adolescents' self-disclosure via their influence on adolescents' privacy concerns. In addition, parent-child privacy dissonance weakens the effect of adolescents' privacy concerns on selfdisclosure. The extent to which parents employ internet evaluative mediation to guide adolescents' online activities reinforces the effect of parental privacy concerns on adolescents' privacy concerns. Statistical analyses further revealed that the mediating effect of adolescents' privacy concerns is weakened by parent-child privacy dissonance but strengthened by internet evaluative mediation. We also found that parental privacy concerns affect sons and daughters through different paths, especially when parents employ high internet evaluative mediation. Under high internet evaluative mediation, parental privacy concerns affect sons' self-disclosure primarily through an indirect path (via sons' privacy concerns), but influence daughters' self-disclosure both directly and indirectly via daughters' privacy concerns. We conclude by discussing theoretical contributions and practical implications. Collapse

Topics: information privacy concern internet technology privacy Snapchat Instagram

Methods: chi squared test survey statistical hypothesis test descriptive statistic self reported survey

Theories: privacy calculus theory

Social Media Use Purposes and Psychological Wellbeing in Times of Crises

2023 | HICSS | Citations: 0

Authors: Wang, Tawei (David); Deng, Xuefei

Abstract: This study investigates the effect of social media (SM) use purposes and user ch ... Expand

Abstract: This study investigates the effect of social media (SM) use purposes and user characteristics on individual psychological wellbeing (PWB) during the coronavirus pandemic (COVID-19). Informed by the uses and gratifications theory and PWB research, this study analyzed survey data collected from 282 SM users aged 18 through 59 from a minority-serving university in the United States in March-April 2020. Our quantitative data analysis showed that social media can be used to improve the quality of personal experiences during the COVID-19 crisis through three mechanisms—connectedness (i.e., social), engagement (i.e., collaborative), and entertainment (i.e., hedonic). However, the effect varied by gender, SM usage level, and individual concern about COVID-19 risk. The findings contribute to the literature and offer implications in technology use for enhancing public mental health during crises. Collapse

Topics: social media pandemic covid 19 social network information exchange

Methods: survey descriptive statistic factor analysis ordinary least square conceptual modelling

Theories: uses and gratifications theory