Fostering psychological safety in global virtual teams: The role of digital reminder nudges and team-based interventions

2023 | HICSS | Citations: 0

Authors: Fleischmann, C.; Seeber, I.; Cardon, P.; Aritz, J.

Abstract: Psychological safety, the feeling of being comfortable to express one's ideas o ... Expand

Abstract: Psychological safety, the feeling of being comfortable to express one's ideas or opinions in teams, is a key determinant of successful global virtual teams. Even though there exists considerable knowledge about its antecedents, it is unknown how team-based (e.g., clarification of deliverables and deadlines) and technology-based (e.g., digital reminder nudges/ DRN) interventions foster psychological safety given cultural variations of team members. Based on a survey involving 148 participants, our data shows that both team-based interventions (TBI) and digital nudges foster psychological safety in global virtual teams. TBI are even more effective for high-context, indirect communicators than for low-context, direct communicators. However, digital nudges were equally effective across cultures for building psychological safety. These findings contribute to the literature on psychological safety as we show that not all antecedents hold equally across cultures and to the literature of digital nudges as we show the effectiveness of technology-based interventions in a team context. Collapse

Topics: cross cultural research virtual teamwork electronic mail Tencent QQ IS effectiveness

Methods: survey data transformation regression analysis method linear regression analysis exploratory factor analysis

Order matters: Breaking cognitive lock-in through occasional preferential use of a rival app

2023 | Information & Management | Citations: 0

Authors: Li, Jia; Lu, Ying; Peng, Zeyu; Ma, Ling; Liu, Xuan

Abstract: Although growing attention has been paid to the use of competing technologies, l ... Expand

Abstract: Although growing attention has been paid to the use of competing technologies, little is known about how oc­ casional preferential use of the rival system (OPUR) affects individuals’ adoption of the dominant system. In this study, we investigate how OPUR breaks the cognitive lock-in of the dominant system in the app context. The results demonstrate that supplementing OPUR reduces (increases) user access to the dominant (rival) app. In addition, the OPUR effect is more salient for high-demand and female users. Our results demonstrate that OPUR provides a great opportunity for catching-up apps to offset the first-mover advantage of dominant apps. Collapse

Topics: mobile application information system use marketing management WeChat Tencent QQ

Methods: propensity score matching experimental group propensity score method literature study usage data

Theories: unified theory of acceptance and use of technology

Fairness in Algorithmic Management: How Practices Promote Fairness and Redress Unfairness on Digital Labor Platforms

2023 | HICSS | Citations: 0

Authors: Schulze, L.; Trenz, M.; Cai, Z.; Tan, C.

Abstract: Algorithmic management (AM) is employed on digital labor platforms (DLPs) to e ... Expand

Abstract: Algorithmic management (AM) is employed on digital labor platforms (DLPs) to efficiently manage interactions between workers and clients. However, AM comes with ethical challenges, such as unfairness. Identifying best practices that counter these challenges promises to deliver actionable solutions. Therefore, we identify AM practices that workers deem particularly fair. We conduct seven online focus groups with a diverse set of platform workers and analyze the data through an organizational justice lens. Our findings reveal that AM practices can promote fairness by providing information, empowering workers, or autonomously executing tasks in their interest. Alternatively, in the case unfairness occurred, AM practices can redress unfairness. These practices include delegating dispute resolution to the involved actors, investigating evidence, and autonomously determining restorative consequences. Our findings have theoretical implications for fairness in algorithms, AM, and organizational justice literature. They might also be adopted in practice to improve workers' conditions on DLPs. Collapse

Topics: decision making ride sharing platform video conference platform work WeChat

Methods: focus group computational algorithm grounded theory qualitative coding group interview

Does it Pay to Have CIOs on the Board? Creating Value by Appointing C-Level IT Executives to the Board of Directors

2022 | Journal of the Association for Information Systems | Citations: 0

Authors: Bandodkar, Nikhil; Grover, Varun

Abstract: In an increasingly digital world, C-level information technology experts (CITEs ... Expand

Abstract: In an increasingly digital world, C-level information technology experts (CITEs) such as CIOs and CTOs are playing an increasingly indispensable role in leading IT initiatives. Despite this, recent research shows a lack of oversight by the board of directors over the IT function due to the "IT confidence gap" of directors with no IT expertise. This has resulted in the emergence of a recent trend of appointing CITEs to the board of directors. However, there is little research on whether such appointments result in value creation for the appointing firms. We use perspectives from agency and resource dependence theories to examine two value impacts of CITE director appointments to address this question. We suggest that CITE director appointments create signaling value by enhancing the firm's ability to signal their intention to institute more effective oversight of the IT function and subsequently accumulate value in the form of share price reaction to appointment announcements. Correspondingly, CITE directors' human and relational capital application also creates substantive value in the form of firm financial performance over a longer duration. Using an event study and hierarchical linear modeling, our analysis of 334 CITE director appointments largely supports our contention that the human and relational capital of CITE directors and their appointment in firms facing IT-related contextual conditions results in both a positive share price reaction and better firm financial performance over the long term. We conclude that appointing CITE directors with the appropriate capital under certain contextual conditions leads to firm value creation. Collapse

Topics: human resource management organizational value value creation IT manager database system

Methods: longitudinal research propensity score method event study descriptive statistic post-hoc analysis

Theories: agency theory signaling theory resource based view of the firm resource dependency theory

Bypassing Performance Optimizers of Real Time Bidding Systems in Display Ad Valuation

2022 | Information Systems Research | Citations: 1

Authors: Christopher, Ranjit M.; Park, Sungho; Han, Sang Pil; Kim, Min-Kyu

Abstract: Demand-side platforms (DSPs) that purchase digital ad space using real-time bidd ... Expand

Abstract: Demand-side platforms (DSPs) that purchase digital ad space using real-time bidding (RTB) systems employ “black-box” performance optimizers to adjust bids at run time. Advertisers using field experiments to estimate the marginal value of display ads need to contend with the selective targeting of users by optimizers that adjust bids to target users with a greater propensity to respond favorably (i.e., click or conversion). In this paper, we propose an alternative approach for advertisers who choose to bypass their DSP’s performance optimizers for the purpose of assessing the value of their ads. We show that external frequency caps that set upper limits on the number of ad impressions outside the purview of bidding algorithms can serve as a suitable instrumental variable. Eliminating performance optimizers allows the advertiser to value ads without relying on the support services of the DSP with the added benefit of a broader customer reach and a markedly lower cost. As the focal advertiser disables performance optimizers, any overbidding or underbidding vis-à-vis competition that employs them results in a negative correlation between the numbers of ad impressions won and their underlying quality in real time. Using two large-scale randomized field experiments in different geographies (United States and Asia) and different devices (PC and mobile), we validate the proposed approach and report a positive effect of ad impression count after adjusting for net negative bias. Collapse

Topics: Tencent QQ marketing management online advertising electronic commerce mobile application

Methods: experiment experimental design instrumental variables estimation field experiment regression analysis method

Social Influence, Competition, and Free Riding: Examining Seller Interactions Within an Online Social Networ

2022 | Management Information Systems Quarterly | Citations: 0

Authors: Huang, He; Huang, Yan; Yan, Zhijun; Zhang, Han

Abstract: Online social networks are increasingly being used to conduct commercial activit ... Expand

Abstract: Online social networks are increasingly being used to conduct commercial activities, and many online social networking platforms allow users to sell products to their online connections. Although extensive research has been conducted on the interactions among buyers within a social network, interactions among sellers have rarely been explored. Using seller data from a company that sells on a major online social networking platform in China, we empirically examine how sellers’ efforts and sales performance are affected by the efforts and sales performance of other sellers they are connected to (i.e., their inviters and invitees) and the commissions they themselves have received. We find evidence for social influence and competition effects in the “inviter-to-invitee” direction and sellers’ free-riding behavior driven by the commissions they receive from their invitees’ sales. These results extend the social network literature that has largely focused on connected buyers (or users) to connected sellers and offer implications for social networking platforms to promote seller participation. Collapse

Topics: social influence social network WeChat mobile phone social media

Methods: robustness check instrumental variables estimation cross sectional research descriptive statistic

Visual Attention to Fake News Flags in Social Media News Posts: An Eye Tracking Study

2022 | European Conference On Information Systems | Citations: 0

Authors: Kießling, Samuel; Wiedmann, Frederik; Figl, Kathrin

Abstract: Given the widespread prevalence of fake news on social media, fake news warning ... Expand

Abstract: Given the widespread prevalence of fake news on social media, fake news warnings can play a decisive role in combating misinformation. However, research is still debating the extent to which readers of news on social media heed fake news warnings, which is important to evaluate their effectiveness. In this work, we focus on fake news flags with color gradients from green (verification) to red (warning) and investigate conditions under which they receive visual attention. In an eye tracking experiment, we assigned fake news flags to three social media post elements (user, source, news article) and manipulated the number of fake news flags that indicate a warning or verification. Our results reveal that fake news flags for the news article receive more visual attention than those for the user or source. In addition, we provide evidence that confirmation bias moderates the effect of unique flags (warning or verification) on visual attention. Collapse

Topics: fake news social media Facebook Tencent QQ social network

Methods: experiment oculometry hierarchical linear modeling survey eye tracking tool

Theories: information processing theory psychological theory cognitive dissonance theory

Growing through Platform Distinctiveness in Early Saturated Markets

2022 | International Conference on Information Systems | Citations: 2

Authors: Liu, Shiyuan(Eric); Henfridsson, Ola; Nandhakumar, Joe

Abstract: High-growth ambitions are typically vital in platform markets. Yet, it is incre ... Expand

Abstract: High-growth ambitions are typically vital in platform markets. Yet, it is increasingly clear that the time window to occupy a novel platform market before it becomes saturated is surprisingly short. To this end, a differentiation strategy based on distinctive positioning across markets is increasingly prominent for new entrants to be competitive in early saturated markets. In the literature, two types of such tactics figure: (i) platform bundling, which aims to replicate the functionality of incumbents as part of a multimarket bundle, and (ii) platform piggybacking, which aims to tap into the functionality of incumbents through boundary resources use. In this paper, we employ a fixed-effect time series modelling approach using data from Apple's App Store to develop and test the influence of these two tactics on platform competition in terms of user base and user engagement in early saturated app markets. We contribute to a distinctiveness logic of platform competitiveness by leveraging the dualism of digital platforms as both markets and technological architectures. Collapse

Topics: mobile application iOS digital platform mobile application market application programming interface

Methods: longitudinal research BERT time series analysis statistical hypothesis test cross sectional research

Examining Cultural and Technological Change: A Study of Cultural Affordances on WeChat

2022 | HICSS | Citations: 0

Authors: Sun, Yinan; Suthers, Dan

Abstract: This study presents qualitative research of the interaction among WeChat, users, ... Expand

Abstract: This study presents qualitative research of the interaction among WeChat, users, and Chinese culture by applying a three-dimensional notion of cultural affordances. The data is collected by conducting 10 semi-structured in-depth interviews, follow-up discussions, and observations, and is analyzed via the grounded theory approach. The study provides preliminary findings that demonstrate the roles of WeChat, users, and Chinese culture in terms of cultural and technological changes. The study also discusses the interactive patterns among three dimensions of cultural affordances and offers possible direction for further study. Collapse

Topics: WeChat affordance Tencent QQ technological change

Methods: qualitative interview grounded theory personal interview qualitative coding

Theories: theory of affordance

Complement or substitute? Investigating the interdependence effects among mobile social apps

2022 | Information & Management | Citations: 0

Authors: Wang, Chuang; Zheng, Shaochun

Abstract: Interdependence effects would arise when individuals consume two or more product ... Expand

Abstract: Interdependence effects would arise when individuals consume two or more products simultaneously. However, comprehensive understanding and quantitative analysis of such interdependence effects in the use of mobile social apps are still limited. The few existing studies mainly considered whether the apps are installed together by unique devices, while the actual usage behaviors are totally ignored. The current study developed an adapted utility function model to quantify the interdependence effects and found that social apps satisfying users’ different psychological needs would be complementary at most times, while those apps gratifying similar psy­ chological needs would also complement rather than substitute each other. Collapse

Topics: mobile application WeChat Tencent QQ Sina Weibo information system use

Methods: longitudinal research usage data econometric modeling computational algorithm economic model

Theories: theory of affordance theory of economic development