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The Impact of Computing Device Design on Patient-Centered Communication: An Experimental Study

2018 | HICSS | Citations: 0
Authors: Randell, Rebecca; Tang, Charlotte; Chen, Yunan

Abstract: Prior research has studied the impact of use of a single computing device, such ... Expand

Abstract: Prior research has studied the impact of use of a single computing device, such as a desktop or a tablet computer, on patient-provider communication. While some studies have considered how contextual features such as room layout and software interface design affect computer use and patient-provider interaction in the exam room, it is not known how the choice of computing device impacts patient-provider communication. We conducted a within-participant experimental study. Three physicians participated in nine simulated consultations, using a desktop computer, a tablet computer, and a tabletop computer. Consultations were video-recorded and the video data were analyzed using framework analysis. Findings reveal the choice of device impacts the extent to which the consultation is patient-centered. To better support patient-centered communication, a large adjustable horizontal screen can facilitate eye contact and patient engagement. Findings also highlight the need for design of future systems to consider the characteristics of both openness and privacy. Collapse

Semantic filters: Transana

Topics: computer system privacy desktop computer information exchange information system use

Methods: experiment personal interview synthesis
The Practices of Unpaid Third-Party Developers – Implications for API Design

2013 | Americas Conference on Information Systems | Citations: 0
Authors: Rudmark, Daniel

Abstract: To draw on the innovation capabilities of third-party developers many organizati ... Expand

Abstract: To draw on the innovation capabilities of third-party developers many organizations are currently deploying open application programming interfaces (API’s). While third-party services may offer commercial opportunities for independent software firms, a large portion of existing third-party software are undertaken without any financial compensation. Although unpaid developers offers a potential source for innovation of end-user services, the current literature has largely overlooked how these unpaid actors use and appropriate the technology provided by organizations. To this end, this research pays specific attention to the specific practices of unpaid developers. The data used for analysis were collected through a programming contest – a hackathon – where unpaid developers gather to craft end-user services. Through an ethnographic lens we present a number of recurrent activities and patterns of action employed by developers and from this analysis we present implications for API designers seeking to attract unpaid developers. Collapse

Semantic filters: Transana

Topics: application programming interface source code electronic authentication packaged software social norm

Methods: theory development qualitative interview constant comparative analysis

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The Impact of Computing Device Design on Patient-Centered Communication: An Experimental Study

The Practices of Unpaid Third-Party Developers – Implications for API Design