Virtual integration in SMEs: The digitalization circuitry of dynamic strategic planning for SMEs

2023 | International Journal of Information Management | Citations: 0

Authors: Ojha, Divesh; Patel, Pankaj C.; Parida, Vinit

Abstract: Though digital technology adoption among SMEs is widely studied, a manifestation ... Expand

Abstract: Though digital technology adoption among SMEs is widely studied, a manifestation of digitalization – virtual integration, particularly its strategic benefits for SMEs – remains largely understudied. Virtual integration con­ nects and coalesces the interfaces of digitalization in SMEs. Though the need for externally oriented digitalization in SMEs is widely desired and espoused, virtual integration and the ensuing effect on Dynamic Strategic Planning (DSP) could be key factors in realizing higher performance. Using the information theory lens and knowledgebased view and a two-study empirical setup based on data from manufacturing and services firms, we draw on the Competence–Capability–Performance (CCP) framework. Specifically, we test a model of digitalization circuitry operational through the mediating effects of virtual integration and dynamic strategic planning (DSP). The ensuing interweaving effects of digitalization from virtual integration are manifest in DSP through fluid partnering, business continuity planning, and market acuity. We find that digitalization, manifested in the form of virtual integration, cascades through DSP to improve financial performance. Collapse

Topics: business continuity planning financial performance strategic management virtualization technology supply chain management

Methods: SEM tool theory development structural equation modeling survey statistical hypothesis test

Theories: dynamic capabilities theory knowledge based theory of the firm information theory

Self-control, organizational context, and rational choice in Internet abuses at work

2018 | Information & Management | Citations: 0

Authors: Li, Han; Luo, Xin (Robert); Zhang, Jie; Sarathy, Rathindra

Abstract: Cyber criminals use the Internet as a major platform to launch malware and socia ... Expand

Abstract: Cyber criminals use the Internet as a major platform to launch malware and social engineering attacks. Employees’ violation of Internet use policy (IUP) elevates a firm’s security risks from cyber-attacks. In the literature, such deviant behavior is generally considered to be the result of a cost-benefit calculus. However, this study shows that dispositional factors such as self-control and procedural justice moderate the cost-benefit calculus. We conclude that self-control and procedural justice need to be integrated with the Rational Choice Theory to better explain Internet abuses at work. Collapse

Topics: organizational context IT security threat information security policy compliance information system use internet technology

Methods: survey PLS tool statistical hypothesis test descriptive statistic partial least squares regression

Theories: procedural justice theory rational choice theory

When Modern Technologies Meet Ageing Workforces: Older Workers are more affected by Demands from Mobile Interruptions than their Younger Counterparts

2017 | HICSS | Citations: 0

Authors: Tams, Stefan; Grover, Varun; Thatcher, Jason; Ahuja, Manju

Abstract: Mobile technologies have dramatically increased the number of work-related inter ... Expand

Abstract: Mobile technologies have dramatically increased the number of work-related interruptions. In many organizations, employees have to remain accessible and respond to these technology-mediated (T-M) interruptions even after regular work hours. Thus, demands from work interruptions might spill over into workers’ evening and family time, entailing role stress. Ultimately, workers might shy away from using the technologies they deem responsible, with negative impacts for organizations. At the same time, the workforce is ageing rapidly, and older workers might be even more susceptible to the negative impacts of interruptions than their younger counterparts. Hence, this research examines whether demands from T-M interruptions reduce IT use indirectly via workers’ experiences of role stress and whether this indirect effect depends on age such that it is stronger for older workers. Data collected from 121 younger and 124 older knowledge workers supported this idea. Implications for research and practice are discussed. Collapse

Topics: information system use technostress mobile system knowledge work productivity

Methods: theory development business process modeling survey descriptive statistic survey design

Theories: operant learning theory

Delineating IT Resources and Capabilities to Obtain Competitive Advantage and Improve Firm Performance

2015 | Information Systems Management | Citations: 7

Authors: Ashrafi, Rafi; Mueller, John

Abstract: This article develops a research model of the relationships between IT resources ... Expand

Abstract: This article develops a research model of the relationships between IT resources, IT capabilities, IT competitive advantage, and the financial performance of an organization. This model is empirically tested with data collected from IT managers and executives in the U.S. The results suggest that while tangible IT resources offer little competitive advantage, intangible IT resources are positively associated with IT capabilities that ultimately lead to IT competitive advantage and the improved financial performance of the organization. Collapse

Topics: competitive advantage strategic management financial performance IT strategic planning information technology capability

Methods: survey chi squared test data transformation structural equation modeling literature study

Theories: resource based view of the firm

Exploring the effects of organizational justice, personal ethics and sanction on internet use policy compliance

2014 | Information Systems Journal | Citations: 71

Authors: Li, Han; Sarathy, Rathindra; Zhang, Jie; Luo, Xin

Abstract: Internet security risks, the leading security threats confronting today's organi ... Expand

Abstract: Internet security risks, the leading security threats confronting today's organizations, often result from employees' non-compliance with the internet use policy (IUP). Extant studies on compliance with security policies have largely ignored the impact of intrinsic motivation on employees' compliance intention. This paper proposes a theoretical model that integrates an intrinsic self-regulatory approach with an extrinsic sanction-based command-and-control approach to examine employees' IUP compliance intention. The self-regulatory approach centers on the effect of organizational justice and personal ethical objections against internet abuses. The results of this study suggest that the self-regulatory approach is more effective than the sanction-based command-and-control approach. Based on the self-regulatory approach, organizational justice not only influences IUP compliance intention directly but also indirectly through fostering ethical objections against internet abuses. This research provides empirical evidence of two additional effective levers for enhancing security policy compliance: organizational justice and personal ethics. Collapse

Topics: IT security threat security policy information security policy compliance internet technology intrinsic motivation

Methods: survey partial least squares regression statistical hypothesis test structural equation modeling descriptive statistic

Theories: procedural justice theory distributive justice theory theory of reasoned action organizational justice theory deterrence theory

Electronic Health Records Assimilation and Physician Identity Evolution: An Identity Theory Perspective

2012 | Information Systems Research | Citations: 119

Authors: Mishra, Abhay Nath; Anderson, Catherine; Angst, Corey M.; Agarwal, Ritu

Abstract: With the lack of timely and relevant patient information at the point of care in ... Expand

Abstract: With the lack of timely and relevant patient information at the point of care increasingly being linked to adverse medical outcomes, effective management and exchange of patient data has emerged as a strategic imperative for the healthcare industry. Healthcare informaticians have suggested that electronic health record systems (EHRS) can facilitate information sharing within and between healthcare stakeholders such as physician practices, hospitals, insurance companies, and laboratories. We examine the assimilation of EHRS in physician practices through a novel and understudied theoretical lens of physicians' identities. Physician practices and the physicians that lead them occupy a central position in the healthcare value chain and possess a number of unique characteristics that differentiate them from other institutional contexts, including a strong sense of affiliation with other physicians, potent professional identities, and a desire for autonomy. We investigate two salient physician identities, those of careprovider and physician community, grounded in the roles physicians play and the groups with which they affiliate. We argue that these identities and their evolution, triggered by EHRS, manifest as both identity reinforcement and deterioration, and are important drivers of EHRS assimilation. We use survey data from 206 physician practices, spread across the United States, to test our theoretical model. Results suggest that physician community identity reinforcement and physician community identity deterioration directly influence the assimilation of EHRS. We further find that the effects of careprovider identity reinforcement and careprovider identity deterioration on EHRS assimilation are moderated by governmental influence. Theoretical and pragmatic implications of the findings are discussed. Collapse

Topics: technology adoption social identity health information system innovation management digital innovation

Methods: survey qualitative interview survey design focus group field study

Theories: identity theory social identity theory organizational behavior theory

Leveraging Information Technology Infrastructure to Facilitate a Firm's Customer Agility and Competitive Activity: An Empirical Investigation

2012 | Journal of Management Information Systems | Citations: 278

Authors: Roberts, Nicholas; Grover, Varun

Abstract: This paper investigates how information technology (IT) facilitates a firm's cus ... Expand

Abstract: This paper investigates how information technology (IT) facilitates a firm's customer agility and, in turn, competitive activity. Customer agility captures the extent to which a firm is able to sense and respond quickly to customer-based opportunities for innovation and competitive action. Drawing from the dynamic capability and IT business value research streams, we propose that IT plays an important role in facilitating a "knowledge creating" synergy derived from the interaction between a firm's Web-based customer infrastructure and its analytical ability. This will enhance the firm's ability to sense customer-based opportunities. IT also plays an important role in "process enhancing" synergy obtained from the interaction between a firm's coordination efforts and its level of information systems integration, which facilitates the firm's ability to respond to those opportunities. We also leverage the competitive dynamics and strategic alignment literature to propose that the alignment between customer-sensing capability and customer-responding capability will impact the firm's competitive activity. We test our model with a two-stage research design in which we survey marketing executives of high-tech firms. Our results show that a Web-based customer infrastructure facilitates a firm's customer-sensing capability; furthermore, analytical ability positively moderates this relationship. We also find that internal systems integration positively moderates the relationship between interfunctional coordination and a firm's customer-responding capability. Finally, our results show that agility alignment affects the efficacy of a firm's competitive actions. In particular, action efficacy is higher when sensing and responding capabilities are both high. Collapse

Topics: marketing management system integration missing data innovation management database system

Methods: survey SEM tool qualitative interview survey design chi squared test

Theories: dynamic capabilities theory

Technostress: Technological Antecedents and Implications

2011 | Management Information Systems Quarterly | Citations: 915

Authors: Ayyagari, Ramakrishna; Grover, Varun; Purvis, Russell

Abstract: With the proliferation and ubiquity of information and communication technologie ... Expand

Abstract: With the proliferation and ubiquity of information and communication technologies (ICTs), it is becoming imperative for individuals to constantly engage with these technologies in order to get work accomplished. Academic literature, popular press, and anecdotal evidence suggest that ICTs are responsible for increased stress levels in individuals (known as technostress). However, despite the influence of stress on health costs and productivity, it is not very clear which characteristics of ICTs create stress. We draw from IS and stress research to build and test a model of technostress. The person-environment fit model is used as a theoretical lens. The research model proposes that certain technology characteristics-like usability (usefulness, complexity,and reliability), intrusiveness (presenteeism, anonymity), and dynamism (pace of change)-are related to stressors (work overload, role ambiguity, invasion of privacy, work-home conflict, and job insecurity). Field data from 661 working professionals was obtained and analyzed. The results clearly suggest the prevalence of technostress and the hypotheses from the model are generally supported. Work overload and role ambiguity are found to be the two most dominant stressors, whereas intrusive technology characteristics are found to be the dominant predictors of stressors. The results open up new avenues for research by highlighting the incidence of technostress in organizations and possible interventions to alleviate it. Collapse

Topics: technostress information system use privacy IT job insecurity usability

Methods: survey field study design artifact statistical hypothesis test qualitative interview

Unraveling the “paradox of the active user”: Determinants of individuals’ innovation with it-based work routines

2011 | Americas Conference on Information Systems | Citations: 0

Authors: Carter, Michelle; Clements, Jeffrey A; Thatcher, Jason; George, Joey

Abstract: As individuals become more experienced with information technologies (ITs), they ... Expand

Abstract: As individuals become more experienced with information technologies (ITs), they become limited by well-learned behavioral routines for using an IT, which act to inhibit innovation. This “paradox of the active user” can prove problematic for organizations, which derive benefits when organizational ITs are used to their fullest potential. Thus, to advance research on individual differences and post-adoption use behaviors, this research-in-progress develops a research model examining the relationships among habit, IT mindfulness, and embeddedness of an IT-based routine on individuals’ innovation with IT. Identifying factors that foster or inhibit individuals’ attempts to innovate with ITs can provide actionable guidelines for designing managerial interventions to manage and maintain desired levels of user-initiated innovation in the post-adoptive context. Collapse

Topics: mindfulness frequency of use online learning system self efficacy innovation management

Methods: survey statistical hypothesis test confirmatory factor analysis data transformation literature study

A flow-based model of web site intentions when users customize products in business-to-consumer electronic commerce

2010 | Information Systems Frontiers | Citations: 0

Authors: Kamis, Arnold; Stern, Tziporah; Ladik, Daniel M.

Abstract: User-customization is increasingly common in electronic commerce, because both t ... Expand

Abstract: User-customization is increasingly common in electronic commerce, because both the buyer and seller potentially benefit. The user interface to implement and the influence of the interface on various process and outcome measures, however, are not well understood. We developed a Flow-based model consisting of seven hypotheses regarding the user interface and its consequents. We conducted a field experiment to test an attribute-based interface vs. a question-based interface on three variables (perceived control, shopping enjoyment and choice satisfaction) as well as two web site intentions: intention to return and intention to purchase. Six of the seven hypotheses were supported in a parsimonious model. Variance explained was 16.3% for perceived control, 45.6% for shopping enjoyment, 59.3% for choice satisfaction and 63.1% for web site intentions. The main finding is that an attribute-based interface for retail e-shopping increases the shopper’s sense of control and feeling of enjoyment in the process more than a question-based interface, and thereby increases satisfaction with the outcome. This combination of influences increases the intention of the shopper to return to the web site and to purchase the item. We discuss the results and suggest areas for future research in user-customization, which may apply to many different industries that engage in online commerce. Collapse

Topics: website usability user interface database system electronic commerce

Methods: partial least squares regression experiment survey design field experiment theoretical contribution