E-Mail Interruptions and Individual Performance: Is There a Silver Lining?

2018 | Management Information Systems Quarterly | Citations: 0

Authors: Addas, Shamel; Pinsonneault, Alain

Abstract: The article presents a study on the impact of interruptions of work e-mail and o ... Expand

Abstract: The article presents a study on the impact of interruptions of work e-mail and other communication technologies on the performance of individuals. Topics include the use of action regulation theory to determine the direct and indirect impact of incongruent and congruent e-mail interruptions, and the positive impact of technology capabilities such as rehearsing and reprocessing on mindfulness of individuals. Collapse

Topics: electronic mail mindfulness task productivity communication service infrastructure business-to-business

Methods: survey diary study card sorting survey design partial least squares regression

Theories: media synchronicity theory action regulation theory