Sensing the Future: A Design Framework for Context-Aware Predictive Systems

2023 | Journal of the Association for Information Systems | Citations: 0

Authors: Avital, Michel; Chatterjee, Samir; Furtak, Szymon

Abstract: Sensors embedded in smart objects, smart machines, and smart buildings produce ... Expand

Abstract: Sensors embedded in smart objects, smart machines, and smart buildings produce ever-growing streams of contextual data that convey information of interest about their operating environment. Although an increasing number of industries have embraced the utilization of sensors in routine operations, no clear framework is available to guide designers who aim to leverage contextual data collected from these sensors to develop predictive systems. In this paper, we applied design science research methodology to develop and evaluate a general framework that can help designers build predictive systems utilizing sensor data. Specifically, we developed a framework for designing context-aware predictive systems (CAPS). We then evaluated the framework through its application in MAN Diesel & Turbo, which served as a case company. The framework can be generalized into a class of demand-forecasting problems that rely on sensor-generated contextual data. The CAPS framework is unique and can help practitioners make better-informed decisions when designing context-aware predictive systems. Collapse

Topics: data quality evaluation criteria knowledge base systems design systems development

Methods: machine learning design science design artifact data transformation design process

Designing a Digital Marketing Analytics Operations Platform using Action Design Research

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Babu, Xavier; Motiwalla, Luvai

Abstract: Digital environment has transformed the work environment of marketing firms. Tr ... Expand

Abstract: Digital environment has transformed the work environment of marketing firms. Traditional marketing processes are repetitive, lack coordination, and are not dynamic or data-driven. To compete effectively in the digital world, marketing firms need a digital marketing analytics operations platform (DMAOP) optimized for data analytics, workflow, team coordination, and quick decision-making. We developed a DMAOP using a design science research model known as ADR. DMAOP uses data analytics leading to marketing decisions that create value with intelligent robotic processes assisting marketing practitioners in executing marketing actions. DMAOP is customized to a user's skill level, supporting marketing functions, advanced analytics, preserving privacy, and episodic reporting for users without technical skills. This study contributes to descriptive knowledge problem space by identifying the key aspects of DMAO. It also contributes to the "elaborated ADR" model with a new cycle, "personalization". Finally, it contributes to prescriptive knowledge and DMAOP instantiation with design science for digital platforms. Collapse

Topics: marketing management usability personalization marketing intelligence distributed computing

Methods: design science case study action design research design artifact design principle

Generational differences in handling technology interruptions: a qualitative study

2023 | European Journal of Information Systems | Citations: 0

Authors: Baham, Corey; Kalgotra, Pankush; Nasirpouri Shadbad, Forough; Sharda, Ramesh

Abstract: Digital native and digital immigrant user types characterise the differences bet ... Expand

Abstract: Digital native and digital immigrant user types characterise the differences between those who grew up in a world of ubiquitous information systems and those who pre-date it. The rise in computer-mediated communication (CMC) technologies such as emails, text messages, and social media creates more opportunities for interruptions. Researchers have explored the impact of growing up in a world of technology. However, little research has explored the potential differences between digital natives and digital immigrants handling technology interruptions. This paper uses a qualitative approach to examine the extent to which individuals handle CMC interruptions differently based on the role of technology and its level of pervasiveness in the environment in which they grew up. Thirty-three interviews were conducted with individuals from different population groups based on age and gender to understand how technology interruptions are handled in work and social life. The findings support existing pre- and post-technology interruption frameworks and explain how and why generational differences exist in the process of CMC interruption handling. The theoretical and practical implications are discussed. Collapse

Topics: technostress task productivity task characteristic electronic mail information system use

Methods: qualitative interview personal interview qualitative coding literature study business process modeling

Theories: activity theory

Workarounds as generative mechanisms for bottom-up process innovation—Insights from a multiple case study

2023 | Information Systems Journal | Citations: 0

Authors: Bartelheimer, Christian; Wolf, Verena; Beverungen, Daniel

Abstract: Workarounds are goal-driven deviations from the standard operating procedures pe ... Expand

Abstract: Workarounds are goal-driven deviations from the standard operating procedures performed to overcome obstacles constraining day-to-day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co-workers' activities, IT artefacts, and organisational structures. The results of our multiple two-year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom-up process innovation. Collapse

Topics: business process management innovation management business process innovation organization structure business process redesign

Methods: design artifact case study business process modeling qualitative interview qualitative coding

Theories: socio technical theory structuration theory

Theorizing Organizational Benevolence

2023 | Organization Science | Citations: 0

Authors: Beveridge, ‘Alim J.; Höllerer, Markus A.

Abstract: We extend research on stakeholder orientation by introducing and conceptualizing ... Expand

Abstract: We extend research on stakeholder orientation by introducing and conceptualizing “organizational benevolence”—a notion that refers to a firm’s inclination to pursue the welfare of an external stakeholder group as an end in itself manifested in a behavioral tendency in which benefiting the “other” is the ultimate goal of action. Employing a microfoundational approach, we propose a theoretical framework and a process model that explain how firms develop such a posture and how it eventually can become an enduring feature of these organizations. We build our framework on the core notion of collective commitment to the well-being of an external constituency by elaborating on the processes through which such collective commitment is mobilized, translated into collective intention, and stabilized in a behavioral tendency. Our article develops several propositions highlighting the crucial roles that emotionality and rhetoric play in these processes, alongside an enabling sociocognitive infrastructure. Overall, our work goes substantially beyond current theorizing and provides a detailed account for why some firms not founded with a prosocial mission nonetheless act consistently to benefit an external constituency in the absence of instrumental reasons to do so. Collapse

Methods: theory development business process modeling

Theories: stakeholder theory organizational theory

“I NEED HELP – NOW!”: THE ROLE OF TECHNICAL SUPPORT IN THE PROCESS OF IS USE COPING

2023 | European Conference On Information Systems | Citations: 0

Authors: Blass, Marlene; Hörold, Felix; Schoch, Manfred

Abstract: IS research has identified technical support as an important organizational mea ... Expand

Abstract: IS research has identified technical support as an important organizational measure that increases user satisfaction and may reduce technostress. Yet, the effectiveness of such offers is dependent on whether and how users utilize them. Research has shown that there are manifold different coping sequences that users take after discrepant IT events. However, insights on the intersection between technical support and the user's own coping sequences are missing so far. To address this gap, we conduct a qualitative interview study with 31 users of technical support in a German service organization. We develop a process model that explains the coping sequences taken by users after experiencing a discrepant IT event and identify factors that influence how and why they contact technical support. Thus, we provide insights on the effective utilization of technical support and derive measures on how to best support employees in their coping efforts. Collapse

Topics: system support technostress information system use service desk database system

Methods: qualitative interview business process modeling qualitative content analysis personal interview modeling language

AI-Enhanced Hybrid Decision Management

2023 | Business & Information Systems Engineering | Citations: 0

Authors: Bork, Dominik; Ali, Syed Juned; Dinev, Georgi Milenov

Abstract: The Decision Model and Notation (DMN) modeling language allows the precise speci ... Expand

Abstract: The Decision Model and Notation (DMN) modeling language allows the precise specification of business decisions and business rules. DMN is readily understandable by business users involved in decision management. However, as the models get complex, the cognitive abilities of humans threaten manual maintainability and comprehensibility. Proper design of the decision logic thus requires comprehensive automated analysis of e.g., all possible cases the decision shall cover; correlations between inputs and outputs; and the importance of inputs for deriving the output. In the paper, the authors explore the mutual benefits of combining human-driven DMN decision modeling with the computational power of Artificial Intelligence for DMN model analysis and improved comprehension. The authors propose a model-driven approach that uses DMN models to generate Machine Learning (ML) training data and show, how the trained ML models can inform human decision modelers by means of superimposing the feature importance within the original DMN models. An evaluation with multiple real DMN models from an insurance company evaluates the feasibility and the utility of the approach. Collapse

Topics: artificial intelligence explainable artificial intelligence perceived usefulness price management extensible markup language

Methods: computational algorithm decision tree classification experiment conceptual modelling simulation

TOWARDS AN OPEN HARDWARE PROTOTYPE PROCESS MODEL FOR LONG-TERM SUSTAINABILITY

2023 | European Conference On Information Systems | Citations: 0

Authors: Brandenburger, Bonny; Brüsch, Julia; Voigt, Maximilian; Busch, Magnus

Abstract: The rise of open source models for software and hardware development has cataly ... Expand

Abstract: The rise of open source models for software and hardware development has catalyzed the debate regarding sustainable business models. Open Source Software has already become a dominant part in the software industry, whereas Open Source Hardware is still a little-researched phenomenon but has the potential to do the same to manufacturing in a wide range of products. This article addresses this potential by introducing a research design to analyze the prototyping phase of six different Open Source Hardware projects tackling ecological, social, and economical challenges. Using a design science research methodology, a process model is developed to concretise the prototype development steps. The prototype phase is important because it is where fundamental decisions are made that affect the openness of the final product. This paper aims to advance the discourse on open production as a concept that enables companies to apply the aspect of openness towards collaboration-oriented and sustainable business models. Collapse

Topics: participatory design new product development open source computer hardware business model

Methods: business process modeling design artifact design methodology case study literature study

A process mining maturity model: Enabling organizations to assess and improve their process mining activities

2023 | European Conference On Information Systems | Citations: 0

Authors: Brock, Jonathan; Löhr, Bernd; Brennig, Katharina; Seger, Thilo; Bartelheimer, Christian; Enzberg, Sebastian von; Kühn, Arno; Dumitrescu, Roman

Abstract: Organizations employ process mining to discover, check, or enhance process mode ... Expand

Abstract: Organizations employ process mining to discover, check, or enhance process models based on data from information systems to improve business processes. Even though process mining is increasingly relevant in academia and organizations, achieving process mining excellence and generating business value through its application is elusive. Maturity models can help to manage interdisciplinary teams in their efforts to plan, implement, and manage process mining in organizations. However, while numerous maturity models on business process management (BPM) are available, recent calls for process mining maturity models indicate a gap in the current knowledge base. We systematically design and develop a comprehensive process mining maturity model that consists of five factors comprising 23 elements, which organizations need to develop to apply process mining sustainably and successfully. We contribute to the knowledge base by the exaptation of existing BPM maturity models, and validate our model through its application to a real-world scenario. Collapse

Topics: process mining business process management knowledge base ease of use organizational value

Methods: maturity model design science survey event log literature study

Empowering Users to Create Augmented Reality-Based Solutions – Deriving Design Principles for No-Code AR Authoring Tools

2023 | International Conference on Information Systems | Citations: 0

Authors: Bräker, Julia; Hertel, Julia; Semmann, Martin

Abstract: Grounded on an experimental study with 18 participants, we derive 15 design pri ... Expand

Abstract: Grounded on an experimental study with 18 participants, we derive 15 design principles for no-code AR authoring tools in an organizational setting. The study consists of two distinct treatments that aim to augment lightweight processes with AR. The outcomes are two interactive tutorials utilizing AR instructions. Following the no-code approach, the participants were empowered to create relevant AR content using a reduced interface and no need for advanced configurations or coding. The study thus combines two research streams with the aim of better understanding mechanisms for AR use in a professional context. As prior work has shown, despite the potential benefits, the adoption of AR authoring tools is limited because ramping up AR to productive use is heavily dependent on consulting and custom software solutions. Our novel approach bears the potential to broaden application domains and empower professionals to apply AR. Collapse

Topics: mobile application usability user experience information system use augmented reality

Methods: design principle design artifact survey cognitive walkthrough design science