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Exploring the effects of relationship quality and c-commerce behavior on firms' dynamic capability and c-commerce performance in the supply chain management context
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2023 | Decision Support Systems | Citations: 0
Authors: Wang, Wei-Tsong; Lin, Ying-Lien; Chen, Ting-Jun

Abstract: Although previous studies indicate the critical role of collaborative commerce ( ... Expand

Abstract: Although previous studies indicate the critical role of collaborative commerce (c-commerce) adoption and dy namic capability in the supply chain process, they have not addressed the relationship between c-commerce behavior and dynamic capability. By adopting the commitment-trust theory and the dynamic capability view, this study empirically examines the effects of relationship quality, c-commerce behavior, and dynamic capability on c-commerce performance. Survey data collected from 257 professionals in various manufacturing industries were analyzed using the partial least squares technique. The findings suggest that c-commerce behavior and dynamic capability are positively associated with c-commerce performance. However, negative calculative commitment does not positively affect c-commerce behavior. Moreover, institution-based trust does not nega tively affect negative calculative commitment. This study is one of few studies investigating the relationships among the variables that contribute to c-commerce performance. The findings can serve as references for practitioners in supply chain practices. Collapse

Semantic filters: commitment-trust theory

Topics: supply chain management interorganizational relationship marketing management innovation management digital innovation

Methods: survey statistical hypothesis test descriptive statistic data transformation factor analysis

Theories: dynamic capabilities theory commitment-trust theory
Perceived Risk Triggers the Effects of Trace-Back Information on Consumer Trust

2022 | Americas Conference on Information Systems | Citations: 0
Authors: Lam, Tri; Heales, Jon; Hartley, Nicole

Abstract: Understanding how trace-back information quality with the support of traceabili ... Expand

Abstract: Understanding how trace-back information quality with the support of traceability systems contributes to consumer trust has been of interest to academics and practitioners. Drawing upon Commitment-Trust Theory, this research examines the role of trace-back information on consumer trust in the context of food safety. A consumer-based questionnaire survey was conducted following a structural model that was tested by using structural equation modelling techniques. The findings indicate that perceived risk increases perceived informativeness of traceability systems. More particularly, providing consumers with high quality trace-back information about the sources of ingredients, the production process, storage, and the supply chain is considered as the informativeness of traceability systems. Importantly, trace-back information about a product has a positive influence on consumer trust. Once consumers have increased trust in a product, they would buy a product about which they were concerned. KeywordsInformativeness of traceability systems, trace-back information, consumer trust. Collapse

Semantic filters: commitment-trust theory

Topics: data quality supply chain management

Methods: survey mediation analysis SEM tool survey design design artifact

Theories: commitment-trust theory
When Socialization Goes Wrong: Understanding the We-Intention to Participate in Collective Trolling in Virtual Communities
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2022 | Journal of the Association for Information Systems | Citations: 0
Authors: Li, Yang-Jun; Cheung, Christy; Shen, Xiao-Liang; Lee, Matthew

Abstract: Although collective trolling poses a growing threat to both individuals and vir ... Expand

Abstract: Although collective trolling poses a growing threat to both individuals and virtual community owners, the information systems (IS) literature lacks a rich theorization of this phenomenon. To address the research gaps, we introduce the concept of we-intention to capture the collective nature of collective trolling in virtual communities. We also integrate the social identity model of deindividuation effects (SIDE) and situational action theory to invoke the sociotechnical perspective in theorizing collective trolling in virtual communities. The objective of this study is to use the sociotechnical perspective to understand the we-intention to participate in collective trolling in virtual communities. We test our proposed model using data gathered from 377 Reddit users. Our moderated mediation analysis elaborates how technical elements (i.e., anonymity of self and anonymity of others) influence the we-intention to participate in collective trolling via individualbased social elements (i.e., perceived online disinhibition and social identity), with an environmentbased social element (i.e., the absence of capable guardianship) as a boundary condition. We contribute to research by explaining collective trolling in virtual communities from the groupreferent intentional action perspective and sociotechnical perspective. We also offer practical insights into ways to combat collective trolling in virtual communities. Likoebe M. Maruping was the accepting senior editor. This research article was submitted on February 7, 2019 and underwent three revisions.Note: U&G = use & gratification, SIT = social influence theory, TPB = theory of planned behavior, MGB = model of goal-directed behavior, TRA = theory of reasoned action, CMT = critical mass theory, CTT = commitment-trust theory. Collapse

Semantic filters: commitment-trust theory

Topics: online community anonymity social identity Reddit social media

Methods: survey theory development partial least squares path modeling literature study structural equation modeling

Theories: action theory social influence theory theory of planned behavior theory of reasoned action critical mass theory
How does Omnichannel Integration Quality Affect Consumers’ Stickiness Intention

2019 | HICSS | Citations: 0
Authors: Huang, Eugenia Y; Lin, Sheng-Wei; Cheng, Kai-Teng

Abstract: The popularity of mobile devices and the advancement of modern technology have r ... Expand

Abstract: The popularity of mobile devices and the advancement of modern technology have resulted in more diversified consumer shopping channels, and many retailers have consequently embraced omnichannel retailing. The core concept of omnichannel retailing is to provide consumers with a seamless experience. Using commitment–trust theory as a framework, this study examines the effects of omnichannel integration quality on consumers’ stickiness intention. Analysis of data of 194 respondents reveals that consumer trust affects relationship commitment. Consumer trust and relationship commitment have a strong influence on stickiness intention, and breadth, transparency, and process consistency directly affect trust. Contrary to our expectation, omnichannel integration quality does not affect relationship commitment. Our results show that high levels of omnichannel integration quality can increase consumer trust, which helps retailers maintain favorable customer relationships. The findings of this study provide important theoretical and practical implications for omnichannel retailing research. Collapse

Semantic filters: commitment-trust theory

Topics: electronic commerce government system consumer behavior customer loyalty

Methods: survey partial least squares regression PLS tool Student's t-test parametric test

Theories: commitment-trust theory
An Integration of Expectation-Confirmation and Commitment Model for Mobile Learning Systems

2019 | Americas Conference on Information Systems | Citations: 0
Authors: Ngai, Eric W. T.; Chan, W.; Poon, Jandia

Abstract: With the proliferation and popularity of mobile phones, mobile learning has bec ... Expand

Abstract: With the proliferation and popularity of mobile phones, mobile learning has become an integral part of higher education. However, intention to continue using mobile technology in educational context has not been extensively researched. In this paper, we integrate commitment into the expectation confirmation model and use it to examine students' intention to continue using an interactive mobile learning system in learning. The findings indicate that confirmation, perceived usefulness and satisfaction are important factors to motivate students continuously adopting mobile learning system. Collapse

Semantic filters: commitment-trust theory

Topics: mobile system mobile learning perceived usefulness online learning system usage intention

Methods: structural equation modeling survey data transformation confirmatory factor analysis personal interview

Theories: expectation confirmation theory commitment-trust theory
Examining Consumers’ Behavioral Intention in O2O Commerce from a Relational Perspective: an Exploratory Study
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2019 | Information Systems Frontiers | Citations: 0
Authors: Xiao, Lin; Mi, Chuanmin; Zhang, Yucheng; Ma, Jing

Abstract: Online-to-offline (O2O) commerce is a new e-business model that is popular among ... Expand

Abstract: Online-to-offline (O2O) commerce is a new e-business model that is popular among consumers and profitable for e-vendors. However, limited studies have been conducted to understand consumer behavior in this context. Based on commitment–trust theory and trust transfer theory, we conducted an exploratory study to explore consumers’ repurchase intention and sharing intention in the O2O commerce context from the relational viewpoint. Two studies were conducted using a web-based survey and Partial Least Squares were used to analyze the data. In Study 1, the results indicated that various targets of trust and commitment have significant effects on repurchase intention and sharing intention. Trust can be transferred both inter-channel and intra-channel in O2O commerce. Moreover, the effect of trust in O2O platforms on commitment is mediated by trust in user community and trust in merchants. To demonstrate the generalizability and external robustness of the results, we replicated the research model in Study 2 using data from a more representative sample. The replicated study produced similar results. This research provides an initial understanding of consumer behavior in the O2O commerce context and contributes to trust transfer theory and commitment–trust theory. Further, this research benefits companies undertaking O2O business by enabling them to better understand how to improve consumer repurchasing intention and sharing intention to succeed in the e-business industry. Collapse

Semantic filters: commitment-trust theory

Topics: internet technology consumer behavior electronic commerce website electronic business

Methods: survey partial least squares regression path analysis PLS tool SEM tool

Theories: commitment-trust theory
Understanding Cross-border M-commerce Acceptance: An Integration of Commitment-trust Theory and Trust Transfer Theory

2018 | International Conference on Information Systems | Citations: 0
Authors: Cui, Yi; Mou, Jian; Liu, Yanping; Kurcz, Kerry

Abstract: Cross-border m-commerce has exploded on a worldly level in recent years, especia ... Expand

Abstract: Cross-border m-commerce has exploded on a worldly level in recent years, especially due to its portability, reachability, accessibility, localization, and identification. There is still immense room for growth, as few countries and companies that have indulged in the cross-border m-commerce markets due to the low acceptance for both buyers and sellers. Customers who engage in cross-border m-commerce may switch within several different e-marketplaces. This study focuses on identifying the factors of the acceptance of crossborder m-commerce. We propose an integrated model containing commitment-trust theory and trust transfer theory to investigate the antecedents of trust and relationship commitment in cross-border m-commerce. To test our hypothesis, we collaborate with a leading cross-border e-commerce platform from China to collect our data. Our results will contribute to the exciting extension of m-commerce research and highlight the factors for consumer behavior of cross-border m-commerce e-marketplace. Collapse

Semantic filters: commitment-trust theory

Topics: mobile business electronic commerce mobile system electronic market marketing management

Methods: survey ANOVA structural equation modeling SEM tool theoretical contribution

Theories: commitment-trust theory
Consumer loyalty toward smartphone brands: The determining roles of deliberate inertia and cognitive lock-in
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2018 | Information & Management | Citations: 0
Authors: Shi, Xinping; Lin, Zhibin; Liu, Jonathan; Hui, Yan Keung

Abstract: Research in commitment–trust perspective overlooks the effect of status quo bias ... Expand

Abstract: Research in commitment–trust perspective overlooks the effect of status quo bias on consumer brand loyalty. This study aims to integrate the bias including consumers’ deliberate inertia and cognitive lock-in with consumers’ trust and commitment in the perspective. We empirically analyze a research model and hypothetical relationships using structural equation modeling with survey data from smartphone consumers. The results show that the inertia meaningfully and positively enhances consumers’ brand loyalty, and the lock-in significantly predicts consumers’ deliberate inertia and commitment. The findings significantly advance extant knowledge with the positive effects of deliberate inertia and cognitive lock-in on consumers’ brand loyalty. Collapse

Semantic filters: commitment-trust theory

Topics: customer loyalty smartphone marketing management consumer behavior customer relationship management

Methods: survey structural equation modeling PLS tool partial least squares path modeling SEM tool

Theories: commitment-trust theory
BUILD YOUR CITY! – ENGAGING CITIZENS IN CROWDFUNDING PROJECTS

2017 | European Conference On Information Systems | Citations: 0
Authors: Kunz, Michael

Abstract: Crowdfunding has become an increasingly popular financing instrument. Research i ... Expand

Abstract: Crowdfunding has become an increasingly popular financing instrument. Research in the field of crowdfunding mainly focusses on broadening access to finance for businesses, in particular young and innovative companies and SMEs. Our study looks beyond the potential of crowdfunding for businesses and focuses on crowdfunding as a digital government strategy. Applying insights from the literature on relationship marketing, donation behavior and crowdfunding, we develop a structural model which contains trust towards a city, commitment towards a city and the intention to fund a crowdfunding project initiated by a city as its core elements. Based on an online survey, we find that trust towards a city has a positive impact on commitment towards a city and that commitment towards a city has a positive impact on the intention to contribute to a city’s crowdfunding campaign. Certain benefits individuals perceive during a crowdfunding campaign (demonstrable, familial and societal benefits) have a positive impact on the commitment towards a city. Finally, communication has a positive impact on trust towards a city. Our study contributes to the literature on digital government, crowdfunding and relationship marketing and has practical implications. From our results, we derive specific recommendations for cities. Collapse

Semantic filters: commitment-trust theory

Topics: crowdfunding crowdsourcing government system marketing management missing data

Methods: survey structural equation modeling PLS tool survey design self reported survey

Theories: commitment-trust theory marketing theory
Effectiveness of product return-prevention instruments: Empirical evidence
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2017 | Electronic Markets | Citations: 0
Authors: Walsh, Gianfranco; Möhring, Michael

Abstract: The convenience and ease of online shopping reduce consumers’ risk perceptions, ... Expand

Abstract: The convenience and ease of online shopping reduce consumers’ risk perceptions, which encourages the continued growth of online retailing but also may force online retailers to deal with expensive and excessively high product return rates. Despite efforts by e-commerce management practitioners and scholars to identify determinants of customer product return behavior, scarce research investigates the effectiveness of instruments designed explicitly to reduce customers’ actual return rates. Drawing on risk theory, this article tests the influence of three important instruments on product return prevention. Three separate field experiments among customers of a well-known European online retailer reveal, unexpectedly, that the use of a money-back guarantee increases product returns, whereas product reviews decrease the product return rate. The provision of free return labels has no influence on customer product return behavior. This article concludes with some managerial and theoretical implications of these results. Collapse

Semantic filters: commitment-trust theory

Topics: electronic commerce website word of mouth electronic market decision making

Methods: product review experiment field experiment nonparametric test Kolmogorov-Smirnov test

Theories: construal level theory commitment-trust theory

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Found 21 articles

Exploring the effects of relationship quality and c-commerce behavior on firms' dynamic capability and c-commerce performance in the supply chain management context

Perceived Risk Triggers the Effects of Trace-Back Information on Consumer Trust

When Socialization Goes Wrong: Understanding the We-Intention to Participate in Collective Trolling in Virtual Communities

How does Omnichannel Integration Quality Affect Consumers’ Stickiness Intention

An Integration of Expectation-Confirmation and Commitment Model for Mobile Learning Systems

Examining Consumers’ Behavioral Intention in O2O Commerce from a Relational Perspective: an Exploratory Study

Understanding Cross-border M-commerce Acceptance: An Integration of Commitment-trust Theory and Trust Transfer Theory

Consumer loyalty toward smartphone brands: The determining roles of deliberate inertia and cognitive lock-in

BUILD YOUR CITY! – ENGAGING CITIZENS IN CROWDFUNDING PROJECTS

Effectiveness of product return-prevention instruments: Empirical evidence