Understanding Online Music Piracy Behavior via Private Communication Channels

2023 | Information Systems Frontiers | Citations: 0

Authors: Park, Soomin; Moon, Junghoon; Rhee, Cheul; Choe, Young-Chan

Abstract: In this study, we developed and tested a theoretical model to understand online ... Expand

Abstract: In this study, we developed and tested a theoretical model to understand online music piracy behavior via email and instant messaging. We developed this theoretical model by drawing on a comprehensive literature review on music piracy, theory of reasoned action, social identity, and the deterrence theory. We collected primary data to test the hypotheses, and the results from the partial least squares analyses suggest attitude toward music file-sharing behavior and social identity positively affect intention to pirate music, whereas the perceived severity and certainty of punishment do not have significant effects on the attitude. The findings highlight the important role of social identity when a theoretical model with the concept explains music file-sharing behavior without monetary benefits in return. Collapse

Topics: social identity digital piracy electronic mail social media online chat

Methods: partial least squares regression survey structural equation modeling survey design literature study

Theories: deterrence theory theory of reasoned action behavioral theory

Shaping Digital Innovation Via Digital-related Capabilities

2023 | Information Systems Frontiers | Citations: 0

Authors: Nasiri, Mina; Saunila, Minna; Ukko, Juhani; Rantala, Tero; Rantanen, Hannu

Abstract: The aim of this research was to explore the conditions under which digital innov ... Expand

Abstract: The aim of this research was to explore the conditions under which digital innovation opportunities emerge in small and medium-sized enterprises (SMEs). The research answered the question of what capabilities are required to shape the exploitation of digital innovation, namely market offerings and the digital business process. To address the research question with a quantitative research method, data were collected through survey questionnaires distributed among 280 SMEs operating in the service and manufacturing industries in Finland. The results revealed that among four digital-related capabilities—namely human, collaboration, technical, and innovation capabilities—human, technical, and innovation capabilities contribute to market offerings, while human, collaboration, and technical capabilities contribute to the business process. Collapse

Topics: innovation management digital innovation business process management electronic market digital product

Methods: survey statistical hypothesis test structural equation modeling survey design ANOVA

Value co-creation for digital innovation: An interorganizational boundary-spanning perspective

2023 | Information & Management | Citations: 0

Authors: Shi, Yunfei; Cui, Tingru; Kurnia, Sherah

Abstract: Despite the enthusiasm for engaging in interorganizational collaboration to enab ... Expand

Abstract: Despite the enthusiasm for engaging in interorganizational collaboration to enable digital product innovation, firms often face challenges in integrating knowledge across organizational boundaries. Our research examines how collaborating firms use Interorganizational Systems (IOS) tools and project coordinators to overcome knowledge boundaries in different types of ideation tasks. Drawing on boundary-spanning theory, we concep­ tualize IOS tools as boundary objects, project coordinators as boundary spanners, and the interdependence of ideation tasks as moderators of the impacts of boundary objects and spanners on knowledge integration. Our findings suggest that IOS tools help overcome syntax and semantic knowledge boundaries by transferring and sharing information when the interdependence of idea implementation tasks is high, and project coordinators help overcome pragmatic knowledge boundaries by building reciprocity of innovation participants when the interdependence of idea generation tasks is high. Our research contributes to value co-creation literature by developing a boundary-spanning mechanism to explain the roles of boundary objects and boundary spanners in overcoming different knowledge boundaries to enable digital product innovation at the inter-firm level. Collapse

Topics: innovation management digital innovation task interdependence idea generation boundary spanning

Methods: survey design methodology qualitative interview survey design post-hoc analysis

Theories: boundary objects theory

Gamblified digital product offerings: an experimental study of loot box menu designs

2022 | Electronic Markets | Citations: 0

Authors: Adam, Martin; Roethke, Konstantin; Benlian, Alexander

Abstract: To augment traditional monetization strategies, digital platform providers incre ... Expand

Abstract: To augment traditional monetization strategies, digital platform providers increasingly draw on gamblification (i.e., the use of gambling design elements). By means of gambling design elements (e.g., lottery tickets, scratch cards, loot boxes), platform providers do not only entertain users but also incentivize them to purchase digital products. Yet, despite the increasing prevalence of gamblified digital platforms, little is known about how gamblification influences user purchase behaviors. Drawing on prospect theory, we investigate gamblification in the form of loot box menu designs and the associated effects of uncertainty, loss experience and behavioral control on user purchase behavior. Specifically, we conducted a contest-based online experiment with 159 participants, finding that platform providers can profit from offering loot boxes with certain (vs. uncertain) rewards in loot box menus. Furthermore, this effect intensifies when participants previously experienced a loss and decreases when they perceive to have more control over the result. Thus, our findings provide theoretical and practical insights for a better understanding of gamblification in general and of loot box menu designs for enhancing digital business models in particular. Collapse

Topics: loot box digital business model digital product gamification decision making

Methods: experiment survey design survey logistic regression factorial experiment

Theories: prospect theory expected utility theory

Uncovering the digitalization impact on consumer decision-making for checking accounts in banking

2022 | Electronic Markets | Citations: 0

Authors: Dehnert, Maik; Schumann, Josephine

Abstract: Checking account providers must understand the importance of digital and non-dig ... Expand

Abstract: Checking account providers must understand the importance of digital and non-digital service attributes across different customer segments to achieve a product-market fit in digitalization. In particular, various latent personal characteristics influence customer choices in digital banking. However, there is only limited research on banking customer behavior beyond the technology acceptance model, and none that explores customer preferences for checking accounts experimentally. Against this background, we present the results of a discrete choice experiment on customer preferences towards checking accounts in Germany. The outcome of the paper is a detailed quantitative assessment of the relationships between checking account service attributes and a set of latent influencing factors on choice. While customer service experience, the scope of services, and professional expertise are identified as re-occurring critical aspects for customers when choosing their banking service provider, the type of provider and digital product innovation showed little impact on customer choice overall. In multigroup analyses, we reveal the moderating impact of influencing factors on the preference of checking account service attributes. Additional segmentation analyses point to six customer segments from which four still prefer a traditional operating model. The largest segment of traditional product-innovative customers prefers digitalized, i.e., data-driven checking accounts in a mixed-mode with human customer advisory and on-site branch services from a traditional bank. At the other end of the spectrum, a small innovative Fintech customer segment, influenced by non-pragmatism and social norms, prefers a purely digital operating model with data-driven applications in banking. Collapse

Topics: customer service innovation management electronic finance digital service social influence

Methods: experiment survey partial least squares path modeling discrete choice experiment computational algorithm

How CIOs Influence Digital Transformation Success. Evidence from a Large-scale, Multi-national Survey

2022 | International Conference on Information Systems | Citations: 0

Authors: Wittmann, Rainer; Kranz, Johann

Abstract: Digital transformation is an important and omnipresent topic for corporations t ... Expand

Abstract: Digital transformation is an important and omnipresent topic for corporations that want to stay relevant and survive in today's business environment. The success of digital transformation depends on a multitude of factors, one of which is digital transformation governance. This study investigates the moderating effect of CIO membership in the top management team on the relationship between enabling factors of digital transformation and digital transformation success. Furthermore, different digital transformation governance configurations are investigated regarding their effect on the success of digital transformation. We make use of a large scale, multi-national survey among manufacturing firms to answer these two research questions. With our study, we demonstrate the importance of including the CIO in the top management team to take advantage of existing resources and capabilities. Additionally, we show that firms with a CIO being responsible for digital transformation perform significantly better in their digital transformation endeavors. Collapse

Topics: digital transformation Chief Information Officer data management internet of things mobile system

Methods: survey parametric test ANOVA regression analysis method survey design

Disciplined autonomy: How business analytics complements customer involvement for digital innovation

2022 | Journal of Strategic Information Systems | Citations: 0

Authors: Shi, Yunfei; Cui, Tingru; Liu, Fang

Abstract: The rise of big data and the fluid boundaries of digital products are driving co ... Expand

Abstract: The rise of big data and the fluid boundaries of digital products are driving companies to use business analytics (BA) to power their customer involvement. The complementarity view offers unique competence to generate value from BA because capability complementarity is less likely to be replicated or imitated. Unlike prior studies on BA-enabled value realization, our research in­ vestigates the interactions of BA and customer involvement capabilities using the complemen­ tarity view. We tested our model using data collected from 317 IT companies in China. Our results suggest that BA value realization requires both a top-down mechanism in which BA skills provide global guidance for alignment with a company’s goals and a bottom-up mechanism in which BA culture empowers local autonomy for adaptation to ever-changing needs. Our BA-complemented mechanisms provide research and practice with a way to concurrently use BA and customer involvement capabilities to address the duality of digital innovation. We further suggest that BA skills are necessary but insufficient for digital innovation because BA culture demonstrates a stronger effect in complementing organizations’ existing capabilities than BA skills do. Collapse

Topics: innovation management digital innovation IT skill supply chain management organization structure

Methods: survey statistical hypothesis test data transformation factor analysis survey design

Theories: dynamic capabilities theory

Post-purchase warranty and knowledge monetization: Evidence from a paid-knowledge platform

2021 | Information & Management | Citations: 0

Authors: Fang, Bin; Fu, Xin; Liu, Shaoxia; Cai, Shun

Abstract: Knowledge trading through online paid-knowledge platforms (i.e., knowledge monet ... Expand

Abstract: Knowledge trading through online paid-knowledge platforms (i.e., knowledge monetization) has enjoyed tremendous growth in recent years. As experience goods, knowledge products often suffer from low sales due to information asymmetry. Therefore, some platforms have launched free return policies as post-purchase war­ ranties to reduce uncertainty and stimulate sales. The impact of free returns on knowledge product sales is explored. Using data from a Chinese paid-knowledge platform, the results suggest that a free return policy negatively influences sales. Also, this relationship is weakened by information richness of extant reviews. The findings contribute to the literature and help platforms design optimal return policies. Collapse

Topics: usability media richness online review marketing management knowledge sharing

Methods: regression analysis method survey sentiment analysis experimental group Student's t-test

Theories: signaling theory

Digital Connectedness Expectancy: Construct Development and Scale Validation

2021 | International Conference on Information Systems | Citations: 0

Authors: Marz, David; Hanelt, André; Kolbe, Lutz M.

Abstract: Widespread digitalization across societies is rendering digital connectedness r ... Expand

Abstract: Widespread digitalization across societies is rendering digital connectedness relevant for more and more individuals. Being connected is not merely seen as something individuals do -it has become part of their personality. Furthermore, individuals have built personal digital ecosystems in recent years, i.e., assemblages of heterogeneous digital technologies, products, and services that they heavily draw upon when interacting with others and performing everyday activities. As these digital ecosystems progressively fuse with personal lives, identities, and personalities, connectedness to them is becoming increasingly valuable and significant for individuals' decisions of technology adoption and use. Therefore, in this study, we conceptualized and operationalized the construct of digital connectedness expectancy (DCE) using an established and rigorous construct development approach and validated our scales drawing on a sample of 470 U.S. consumers. The results indicate a significant influence of DCE on behavioral intention and provide important implications for IS research and managerial practice. Collapse

Topics: behavioral intention digital product digital ecosystem technology adoption usage intention

Methods: survey design survey partial least squares regression personal interview qualitative interview

Theories: technology acceptance model

#JOBLESS #OLDER #DIGITAL – DIGITAL MEDIA USER TYPES OF THE OLDER UNEMPLOYED

2020 | European Conference On Information Systems | Citations: 0

Authors: Klier, Julia; Klier, Mathias; Schäfer-Siebert, Katharina; Sigler, Irina

Abstract: The double burden of age and unemployment suggests that older unemployed indivi ... Expand

Abstract: The double burden of age and unemployment suggests that older unemployed individuals are particularly affected by digital divide. To investigate the characteristics and user types of older unemployed individuals with respect to digital media, we conduct a survey on this target group in cooperation with the German Federal Employment Agency. We apply cluster analysis to give more nuanced insights into people's usage of digital media services for job search, their attitude with respect to those services, currently perceived barriers and product preferences. Results suggest that older unemployed individuals are a nuanced group with a great range of different usage behaviours and attitudes towards digital media. Specifically, we identify the user types Digital Sceptics, Digital Classics, Digital Interactives and Digital Contributors. We show that a large group of older unemployed individuals is accessible for digital media in the context of job search and identify pathways of how our findings can be used to leverage digital media use for job search in this target group. Our study contributes to literature on digital media user typologies and has important policy implications for addressing the digital divide. Collapse

Topics: digital media information system use digital service digital product information exchange

Methods: survey cluster analysis theoretical contribution survey design chi squared test