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Internet banking versus other banking channels: Young consumers’ view
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2008 | International Journal of Information Management | Citations: 0
Authors: Calisir, Fethi; Gumussoy, Cigdem Altin

Abstract: Financial institutions offer new banking channels to their customers, as technol ... Expand

Abstract: Financial institutions offer new banking channels to their customers, as technology adds new dimensions to the classic banking systems. One of the most popular self-service banking technologies is Internet banking. This study examines how young consumers perceive Internet banking in relation to other six banking channels (brick and mortar, automated teller machine (ATM), phone banking, wireless application protocol (WAP), electronic fund transfer at point of sale (EFTPOS), and bank branches in stores). Correspondence analysis and cluster analysis revealed the banking channels that are close with Internet banking. The results indicate that Internet banking, ATM, and phone banking substitute each other. The results also show that Internet banking is considered to be efﬁcient for ease of use and access, and that the users of Internet banking lack conﬁdence in the security of the web sites of Internet banking. The article concludes with a discussion of implications, limitations, and directions for future research. Collapse

Semantic filters: electronic fund transfer

Topics: online banking electronic fund transfer telephone privacy web application

Methods: cluster analysis
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2008 | International Journal of Information Management | Citations: 0
Authors: Hills, Philip

Abstract: The paper is entitled ''The information audit (IA) theory versus practice''. It ... Expand

Abstract: The paper is entitled ''The information audit (IA) theory versus practice''. It presents and discusses five information audit case studies, which tested the application and usability of an IA methodology. The main strengths of the IA methodology were found to be the logical structuring of stages, provision of a comprehensive toolkit, and the flexibility to remove stages not relevant to the client brief. A limitation of the methodology was found to be its lack of instructional depth. The IA scope matrix provides an organisational model of information flow.Another audit paper follows but this one ''Knowledge audit: Tools of the trade transmitted to tools for tradition'' is written by Collapse

Semantic filters: electronic fund transfer

Topics: online banking electronic business organizational productivity website ease of use

Methods: case study

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Internet banking versus other banking channels: Young consumers’ view

Editorial