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Pathways to Digital Service Innovation: The Role of Digital Transformation Strategies in Established Organizations
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2023 | Information Systems Frontiers | Citations: 5
Authors: Soto Setzke, David; Riasanow, Tobias; Böhm, Markus; Krcmar, Helmut

Abstract: Digital technologies are radically changing how established organizations design ... Expand

Abstract: Digital technologies are radically changing how established organizations design novel services. Digital transformation (DT) strategies are executed to manage the transition from product-centric to service-centric business models based on digital technologies. However, little is known about what configurations of DT strategies lead to successful digital service innovation (DSI) in established organizations. We employ fuzzy-set Qualitative Comparative Analysis on a set of 17 case studies of DT strategies from established organizations with different industry backgrounds. We identify several distinct configurations of DT strategies that lead to successful and unsuccessful DSI. Based on these configurations, we deduce that the threat of digital disruption negatively impacts an organization’s innovation activities. Furthermore, we find that strategic partnerships can be leveraged by organizations that face an imminent threat of digital disruption while organizations with competitive advantages may rely on “do-it-yourself” approaches. Lastly, we find that the involvement of a C-level executive is a necessary requirement for successful DSI. Our results contribute to theory by integrating research on DSI and DT, providing a perspective on DSI failure, and employing a configurational research approach that allows us to highlight interdependencies between factors as well as insights into the individual factors. Furthermore, we provide actionable recommendations for executives. Collapse

Semantic filters: configuration theory empirical qualitative method

Topics: innovation management decision making business process innovation digital disruption outsourcing

Methods: case study qualitative interview qualitative coding theory development literature study

Theories: fuzzy set theory
Organized Complexity of Digital Business Strategy: A Configurational Perspective
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2020 | Management Information Systems Quarterly | Citations: 0
Authors: YoungKi Park; Mithas, Sunil

Abstract: How should firms configure organizational capabilities to achieve competitive ad ... Expand

Abstract: How should firms configure organizational capabilities to achieve competitive advantage in complex digital environments? To answer this question, we investigate parsimonious configurations for high firm performance in digital environments characterized by organized complexity. We adopt a configurational perspective accompanied by a fuzzy-set qualitative comparative analysis (fsQCA) to explicate complex nonlinear relationships among key digital and non-digital capabilities in the form of conjunction, equifinality, and asymmetry in producing the outcome. With this approach, we shift attention from individual capabilities to configurations of capabilities to develop a better understanding of the complex role of IT in the digital world. Our analyses, using a rare and unique dataset of 376 observations for organizations in healthcare, education, manufacturing, and service sectors in the United States, reveal three key findings. First, IT-enabled information analytics capability alone is neither necessary nor sufficient in any configuration for high performance; however, it is an important component of the configurations in which it plays multifaceted roles varying from an enabling role in some contexts, to no role or a counterproductive role in other contexts. Second, we document a few parsimonious configurations emergent from complex nonlinear interactions among six organizational capabilities. Interestingly, these configurations often have an isomorphic structure that produces both high financial performance and high customer performance simultaneously. Third, the structures of configurations for high performance differ from those of not-high performance, suggesting an asymmetric view of causality that underpins organizational performance. Together, the findings provide implications for further research on complexity theory in digital business strategy, and for managers to view and redesign digital business strategy as configurations of IT and organizational capabilities. Collapse

Semantic filters: configuration theory empirical qualitative method

Topics: financial performance analytical information system digital business strategy strategic management organizational productivity

Methods: computational algorithm theory development robustness check sensitivity analysis regression analysis method

Theories: complexity theory set theory resource based view of the firm
Configuration in smart service systems: A practice-based inquiry
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2019 | Information Systems Journal | Citations: 0
Authors: Wessel, Lauri; Davidson, Elizabeth; Barquet, Ana Paula; Rothe, Hannes; Peters, Oliver; Megges, Herlind

Abstract: In this paper, we develop a new perspective on configuration processes inherent ... Expand

Abstract: In this paper, we develop a new perspective on configuration processes inherent to smart service systems that brings human actors to the theoretical foreground, is informed by practice theory, and is grounded in an intervention study of smart locating systems used in home care of persons with dementia. Maintaining control of the location of persons with dementia is a major source of caregiver burden, and assistive technologies such as smart locating systems hold the promise of enhancing quality of life and reducing caregiver burden. Drawing from research on smart service systems, organizational configuration research, and practice theory, we articulate a conceptual model of configuring in practice to explain how practice elements and the capabilities of smart technologies become mutually configured. Our analysis of study participants' experiences with the locating systems identified three distinctive configurations, characterized as enhanced smartness, degraded smartness, and fragile smartness, which developed through configuring processes. The configuring in practice model we develop here helps explain why unexpected and anticipated configurations develop and thus the conditions that facilitate or inhibit value cocreation in smart service systems. Collapse

Semantic filters: configuration theory empirical qualitative method

Topics: global navigation satellite system participatory design health information system geographic information system information technology capability

Methods: theory development qualitative interview experiment design methodology business process modeling

Theories: social practice theory
Introducing Archetype Theory to Information Systems Research: A Literature Review and Call for Future Research

2017 | International Conference on Business Informatics | Citations: 0
Authors: Schilling, Raphael D; Haki, M Kazem; Aier, Stephan

Abstract: Studying organizational configurations on the one hand and the dynamics of organ ... Expand

Abstract: Studying organizational configurations on the one hand and the dynamics of organizational change on the other hand are dominant topics of interest in the information systems (IS) discipline. Studies in each of these research streams take advantage of various well-established theoretical lenses from reference disciplines such as management science. In this study, we take a closer look at archetype theory, which combines these two research streams and which eventually provides a dynamic perspective on organizational configurations. Through a literature review, this study provides a comprehensive understanding of archetype theory (i.e., its constitutive constructs and assumptions) as well as on its application in studying dynamics of configurations. In introducing archetype theory to IS research, we discuss the explanatory power of the respective theory for investigating IS phenomena as well as the methodological and theoretical implications of employing the theory in IS research. Collapse

Semantic filters: configuration theory empirical qualitative method

Topics: database system IT skill

Methods: literature study longitudinal case study literature sample mixed method longitudinal research

Theories: agency theory
APPLYING CONFIGURATIONAL THEORY TO UNDERSTAND MOBILE APP SUCCESS

2016 | European Conference On Information Systems | Citations: 0
Authors: Duarte, Ricardo; Picoto, Winnie

Abstract: Smartphones are setting new sales records, and the number of apps available in o ... Expand

Abstract: Smartphones are setting new sales records, and the number of apps available in online stores continues to grow, having reached a combined figure of 3.4 million apps (Statista, 2015), making this a desirable market for investors, companies and developers. However, among all those apps, only a limited number succeeds. The present study builds on the existing knowledge of mobile apps success and contributes to enhance the existing literature on mobile app success proposing a configurational theory for mobile app success. To accomplish this, we applied the fuzzy set qualitative comparative analysis (fsQCA) to identify the antecedent conditions for mobile apps success. We collected data from the top 100 ranked apps at App Store. The fsQCA results supported the following propositions: (i) smaller package size, (ii) lower user reviews scores with higher languages supported and fewer versions supported, (iii) highly popular categories with higher user review scores and fewer languages supported, (iv) highly popular categories with higher number of versions supported and fewer languages supported and (v) highly popular categories with higher user review scores and higher number of versions supported, are sufficient conditions for mobile app success. Interestingly, we found that smaller package sizes and highly popular category is a necessary condition for mobile app success. Collapse

Semantic filters: configuration theory empirical qualitative method

Topics: mobile application mobile application market digital distribution fuzzy logic IS success

Methods: fuzzy set qualitative comparative analysis literature study regression analysis method longitudinal research cross sectional research

Theories: fuzzy set theory

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Found 5 articles

Pathways to Digital Service Innovation: The Role of Digital Transformation Strategies in Established Organizations

Organized Complexity of Digital Business Strategy: A Configurational Perspective

Configuration in smart service systems: A practice-based inquiry

Introducing Archetype Theory to Information Systems Research: A Literature Review and Call for Future Research

APPLYING CONFIGURATIONAL THEORY TO UNDERSTAND MOBILE APP SUCCESS