CO-CREATING VALUE FROM ELECTRIC VEHICLE DIGITAL SERVICES: EFFECT OF PERCEIVED ENVIRONMENTAL PERFORMANCE ON PERSONAL DATA SHARING

2023 | European Conference On Information Systems | Citations: 0

Authors: Alotaibi, Awatif; Barros, Alistair; Degirmenci, Kenan

Abstract: Electric vehicles (EVs) are considered a product rather than a mobility service ... Expand

Abstract: Electric vehicles (EVs) are considered a product rather than a mobility service. The expansion of EV services requires large amounts of personal information. Due to privacy concerns, EV users may deactivate these services, leading to the discontinuance of EV services and value destruction. Service dominant logic is improving insights into the roles of resources (e.g., personal data) and institutions (e.g., concerns) in influencing individual behaviours in value co-creation (e.g., disclosing personal data). This logic is a metaperspective that needs to be integrated with mid-range theories (e.g., the enhanced antecedents-privacy concerns-outcomes) to investigate how resources, institutions and value co-creation are integrated and how to quantify this integration. This study conducted an online survey of EV users. The findings show that privacy awareness, environmental concerns and privacy concerns influence privacy calculus. However, perceived environmental performance has a stronger impact than privacy risks on intentions to continue disclosing personal data for EV services. Collapse

Topics: privacy information privacy concern participatory design environmental sustainability decision making

Methods: survey archival research survey design design methodology partial least squares path modeling

Theories: privacy calculus theory service-dominant logic

Is Academic Integrity at Risk? Perceived Ethics and Technology Acceptance of ChatGPT

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Farrell, Wendy; Bogodistov, Yevgen; Mössenlechner, Claudia

Abstract: The academic community is experiencing a significant disruption thanks to a new ... Expand

Abstract: The academic community is experiencing a significant disruption thanks to a new technology called ChatGPT. There is news almost daily about how Large Language Models technologies have the potential to allow students to cheat undetected. This leads many universities to discuss ways to regulate and even ban its use. But is this necessary? The previous research focuses mainly on universities' and lecturers' views but fails to consider the students' views. Do students even want to use the system, and if they do, will they use it for nefarious purposes? Extending the Technology Acceptance Model with Perceived Ethics, this quantitative study researched how students perceive ChatGPT from an ethical perspective and how that impacted their intention to use the system for school work. 277 Students from 40 countries took part in the survey. Results indicated that Perceived Ethics has a direct positive influence on the attitude toward usage but only an indirect effect on the behavioral intention to use the system for school work. This study is one of the first to consider how students perceive ChatGPT from an ethical perspective and how that impacts their perception of and intention to use the Large Language Models technology system. Collapse

Topics: usage intention perceived usefulness behavioral intention perceived ease of use information system use

Methods: chatGPT data transformation survey PLS tool partial least squares regression

Theories: technology acceptance model unified theory of acceptance and use of technology

Does Culture Matter for the Design of Chatbots Promoting Blood Donation Behaviour? - The Difference in Perception of Culture-Tailored Conversation Styles

2023 | International Conference on Information Systems | Citations: 0

Authors: Müller, Helena; Pietrantoni, Nico; Reuter-Oppermann, Melanie; Greulich, Stefan

Abstract: While blood products are a critical resource in healthcare systems, providing s ... Expand

Abstract: While blood products are a critical resource in healthcare systems, providing sufficient blood products is a worldwide challenge, especially so since the COVID-19 pandemic. As easy and timely access to information is crucial to convince (potential) donors to change their behaviour and become regular donors, chatbots can offer fast and easy access to information whenever (potential) donors need it. Due to their human-like design, chatbots can help motivating and convincing users to donate blood regularly to work against the ongoing, post-pandemic challenges in providing sufficient blood supply. Based on previous findings, we assume that users' perception of a blood donation chatbot can vary worldwide, in relation to the incorporated design features. As part of a design science study, we conducted an online between-subject experiment with participants from USA, Germany, South Africa and India. We could show a significant negative moderating effect of horizontal individualism in terms of the chatbot's individualistic conversation style and the perceived similarity in social group membership, implicating the so-called "contribution conflict" with regard to IS and culture. Collapse

Topics: mobile application usability human computer interaction website design tablet

Methods: chatbot design science experiment cross sectional research between subject experiment

Theories: social identity theory theory of planned behavior cultural dimensions theory

Applying Dispositional, Situational, and Organizational Risk Propensity to Technology Threat Avoidance Theory - A tripartite View

2023 | European Conference On Information Systems | Citations: 0

Authors: Pfaff, Theresa; Nastjuk, Ilja; Matschak, Tizian

Abstract: Human error is one of the biggest cybersecurity vulnerabilities in organization ... Expand

Abstract: Human error is one of the biggest cybersecurity vulnerabilities in organizations, making organizational security solutions become ineffective. It is therefore crucial for organizations to adapt their risk management in concordance to arising threats. Using the Technology Threat Avoidance Theory (TTAT) as a theoretical lens, this article investigates the relationship between security threats, employees' risk perception, and avoidance behavior. While recent research has suggested that an individual's dispositional risk propensity can influence the perception of technology threats, we argue that additional risk facets, namely situational and organizational risk propensity, can influence employees' threat perception. Through a scenario-based online experiment, our study reveals that risk perception in a work environment is not a static risk assessment but rather depends on situational aspects and the organization's risk propensity. Our study contributes to existing research by investigating the different aspects of risk-taking in an organizational context improving our understanding of employees' behavior at work. Collapse

Topics: electronic mail self efficacy malware website IT security

Methods: survey experiment PLS tool partial least squares path modeling computational algorithm

Theories: technology threat avoidance theory

Triad or Error? Introducing Three Basic Dimensions of Competence as a Driving Force for Information Security Performance

2023 | International Conference on Information Systems | Citations: 0

Authors: Rampold, Florian; Masuch, Kristin; Warwas, Julia; Trang, Simon

Abstract: As security incidents such as data breaches have dramatically increased in rece ... Expand

Abstract: As security incidents such as data breaches have dramatically increased in recent years, companies have acknowledged the utmost importance of implementing SETA (Security, Education, Training, and Awareness) programs. Although there has been much effort in designing these programs as effectively as possible, many security incidents are caused by employee misconduct. In this study, we shed light on the basic dimensions of information security competence (ISC) that employees need to efficiently improve their performance in dealing with security threats. Using a competence model from the field of vocational education, we conceptualize information security competence as a multidimensional construct. We then empirically test the impact of information security competence on information security performance in a study with 234 participants. Our results suggest that a differentiated view of competence is necessary, first, to improve employee performance in dealing with security threats and, second, to develop SETA programs that address employee vulnerabilities. Collapse

Topics: data security phishing IT security individual productivity information system use

Methods: data transformation structural equation modeling partial least squares regression cross sectional research cross sectional survey

Internet of Things and Competitive Advantage: A Dynamic Capabilities Perspective

2023 | Journal of the Association for Information Systems | Citations: 0

Authors: Sullivan, Yulia; Wamba, Samuel Fosso; Dunaway, Mary

Abstract: Internet of Things (IoT) is one of the enabling technologies of Industry 4.0. A ... Expand

Abstract: Internet of Things (IoT) is one of the enabling technologies of Industry 4.0. Although IoT has shown great promise for organizations, its practical use in generating value alone or in combination with existing IT capabilities remains unclear. Drawing upon the literature on dynamic capabilities and innovation capability, we propose IoT-enabled innovation capability (IoT-IC), consisting of three dimensions (IoT use for sensing, seizing, and reconfiguring) to explain competitive advantage. We examine three ordinary IT capabilities (flexible IT infrastructure, IT business experience, and relationship infrastructure) as the predictors of IoT-IC. We also test the moderating effect of competitive aggressiveness in influencing the relationship between IoT-IC and competitive advantage. Analysis of survey data from 175 U.S. companies provides empirical support for our research model. The results suggest that flexible IT infrastructure, IT business experience, and relationship infrastructure are positively associated with IoT-IC. Furthermore, the effect of IoT-IC on competitive advantage is positively moderated by competitive aggressiveness. The results point to the important role of existing IT capabilities in shaping IoT-IC and expand our understanding of the relationship between IoT-IC and competitive advantage at different levels of competitive aggressiveness. Collapse

Topics: internet of things mobile system competitive advantage innovation management information technology infrastructure

Methods: survey descriptive statistic partial least squares regression parametric test Student's t-test

Theories: dynamic capabilities theory knowledge based theory of the firm resource based view of the firm

Social Media-Enabled Customer Co-Creation Experience Value: Conceptualisation and Measurement

2023 | European Journal of Information Systems | Citations: 0

Authors: Zhang, Hong; Chau, Patrick Y.K.; Wang, Bin; Luo, Xin (Robert)

Abstract: Despite the dominance of customer co-creation experience value (CCEV) in the val ... Expand

Abstract: Despite the dominance of customer co-creation experience value (CCEV) in the value co-creation research, its theoretical domain has not been systematically analysed and developed. Specifically, little is known about the nature of social media-enabled CCEV. To address the knowledge gaps, this study employs a five-step procedure to develop a conceptualisation and instrument of CCEV construct in a social media context. First, drawing on the relevant literature, we determine the conceptual framework, definition, and assumptions of CCEV. Second, we employ grounded theory methodology to analyse customer review data from three representative social media sites and identify the dimensions of CCEV (four themes consisting of 10 dimensions). Third, we create an item pool of CCEV based on the prior work and in-depth interviews of 10 customers. In the fourth and fifth steps, we collect three waves of quantitative data to develop and validate the instrument including item refinement (n1 = 234), instrument validation (n2 = 521), and nomological validity examination (n3 = 615). The results indicate that the instrument exhibits satisfactory reliability and validity. Our work contributes to theory and practice by presenting a context-specific and fine-grained conceptualisation of CCEV and a reliable and valid survey instrument. Collapse

Topics: participatory design social media online community knowledge sharing social media site

Methods: design methodology qualitative coding survey survey design literature study

Theories: social exchange theory sociomaterialism theory

Children’s E-Learning Interactions and Perceived Outcomes with Educational Key Opinion Leaders in China

2023 | Communications of the Association for Information Systems | Citations: 0

Authors: Zhang, Susan; Shen, Jun; Yan, Jun

Abstract: Classroom teaching has been undergoing a digital transformation in the last dec ... Expand

Abstract: Classroom teaching has been undergoing a digital transformation in the last decade and is now being amplified by Educational Key Opinion Leaders (Edu-KOLs). This research aims to investigate the relationship between learners' perceived outcomes, motivation, and the selection preferences of Edu-KOLs. This paper presents insights gained from a two-phase study. We conducted research in the first phase through an online questionnaire completed by 186 parents in China whose children are studying or have recently studied online. In the second phase, we interviewed parents to deep dive into their thinking process behind their choices of Edu-KOLs. By utilizing the PLS-SEM method, this research has proposed and verified six hypotheses asserting that e-learning platforms, student engagement scores, and perceived outcomes strongly correlate with the perception of Edu-KOLs. However, parents' educational level or occupation has less impact on the choices of Edu-KOLs. There are also positive relationships among Edu-KOLs, customer advocacy, and future purchase intention. Collapse

Topics: online learning system electronic commerce IT career data management pseudonymity

Methods: survey qualitative interview partial least squares path modeling PLS tool factor analysis

Consumers’ decision-making process in redeeming and sharing behaviors toward app-based mobile coupons in social commerce

2022 | International Journal of Information Management | Citations: 0

Authors: Liu, Fen; Liu, Shan; Jiang, Guoyin

Abstract: Social commerce has been gradually integrated into mobile coupon promotions. Alt ... Expand

Abstract: Social commerce has been gradually integrated into mobile coupon promotions. Although the consumer be­ haviors of redeeming and sharing are crucial for the success of mobile coupon promotions, consumers’ decision making in the social commerce environment is largely unknown. Therefore, drawing upon the stim­ ulus–organism–response framework, this study proposes a research model to explore how coupon and social commerce features influence consumers’ intentions to redeem and share app-based mobile coupons. The pro­ posed model is validated using the partial least squares method. Results show that perceived coupon value (PCV) and situational product involvement (SPI) positively influence redeeming and sharing intentions. In addition, PCV is positively affected by economic benefit, perception of others, informativeness of ratings and reviews, and vividness of reviews, whereas SPI is positively affected by economic benefit, social presence of web, informa­ tiveness of ratings and reviews, and vividness of reviews. Finally, this study identifies the mediating roles of PCV and SPI in the relationships between feature factors and intention variables. Collapse

Topics: social commerce social presence mobile application social media decision making

Methods: survey PLS tool partial least squares regression data transformation factor analysis

The rise of artificial intelligence – understanding the AI identity threat at the workplace

2022 | Electronic Markets | Citations: 0

Authors: Mirbabaie, Milad; Brünker, Felix; Möllmann Frick, Nicholas R. J.; Stieglitz, Stefan

Abstract: Artificial intelligence (AI) is being increasingly integrated into enterprises t ... Expand

Abstract: Artificial intelligence (AI) is being increasingly integrated into enterprises to foster collaboration within humanmachine teams and assist employees with work-related tasks. However, introducing AI may negatively impact employees’ identifications with their jobs as AI is expected to fundamentally change workplaces and professions, feeding into individuals’ fears of being replaced. To broaden the understanding of the AI identity threat, the findings of this study reveal three central predictors for AI identity threat in the workplace: changes to work, loss of status position, and AI identity predicting AI identity threat in the workplace. This study enriches information systems literature by extending our understanding of collaboration with AI in the workplace to drive future research in this field. Researchers and practitioners understand the implications of employees’ identity when collaborating with AI and comprehend which factors are relevant when introducing AI in the workplace. Collapse

Topics: artificial intelligence smartphone human AI collaboration human computer interaction electronic market

Methods: qualitative interview literature study survey partial least squares regression partial least squares path modeling

Theories: identity theory