Building Trust in AI: A new Understanding of the Role of Reliability

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Schmid, Amelie; Wiesche, Manuel

Abstract: It is well known that trust represents a crucial success factor for the adoptio ... Expand

Abstract: It is well known that trust represents a crucial success factor for the adoption of a technology. Among others, the reliability of the technology has a direct impact on the process of building trust. In the present paper, it is claimed that there is a contradiction related to the impact of reliability on building trust between former technologies and AI with its specific characteristics. Moreover, the static relationship between the process of building trust in AI and the corresponding measures, as reported in the literature, require a new approach. To close this gap, an analysis of an AI implementation and operation within an international automotive supplier was conducted. Based on 17 interviews -as main outcome -workers accept a lower level of reliability without a negative impact on the process of building trust. In order to explain and understand this finding the importance of organizational measures for trust calibration are discussed. Collapse

Topics: artificial intelligence research and development explainable artificial intelligence weak AI

Methods: qualitative interview qualitative coding personal interview grounded theory business process modeling

Theories: failure mode and effects analysis

Exploring the Ordinal Classifications of Failure Modes in the Reliability Management: An Optimization-Based Consensus Model with Bounded Confidences

2022 | Group Decision and Negotiation | Citations: 0

Authors: Xiao, Jing; Wang, Xiuli; Zhang, Hengjie

Abstract: Failure mode and effect analysis (FMEA) is a system activity that identifies, ev ... Expand

Abstract: Failure mode and effect analysis (FMEA) is a system activity that identifies, evaluates and eliminates potential failure modes (FMs) in a system/process to enhance the quality and reliability of a product. In order to improve the implementation efficiency of FMEA, this study proposes a consensus-based FMEA method to derive the ordinal classifications of FMs, in which the FMEA team members employ linguistic distribution to convey their preferences. In the proposed FMEA method, a multi-stage consensus optimization model with bounded confidences is designed to help the FMEA team reach a consensus. In the consensus reaching process, a maximum consensus optimization model based on bounded confidences is provided to obtain the adjustment suggestions by maximizing the level of consensus among the FMEA team. If the predetermined level of consensus cannot be reached, the adjustment suggestions obtained by the maximum consensus optimization model are adopted to guide the preference-modification of the FMEA team members. Otherwise, a two-stage consensus optimization model based on bounded confidences is designed to derive the adjustment suggestions for the preference-modification of the FMEA team members. Finally, a case study of marine diesel engine crankcase explosion, a sensitivity analysis and a comparative analysis are proposed to illustrate the feasibility and effectiveness of the proposed FMEA method. Collapse

Methods: optimization model simulation cross sectional research sensitivity analysis case study

Theories: failure mode and effects analysis

PROFIT, PLANET AND PEOPLE IN SUPPLY CHAIN: GRAND CHALLENGES AND FUTURE OPPORTUNITIES

2017 | European Conference On Information Systems | Citations: 0

Authors: Firouzeh, Taghikhah; Jay, Daniel; Grant, Mooney

Abstract: Recent pressure from governments and customers on supply chain organizations to ... Expand

Abstract: Recent pressure from governments and customers on supply chain organizations to consider environmental and social issues has increased dramatically. The challenge ahead for supply chain managers is how to grow business profit while protecting the planet and respecting people’s rights. The significance of this issue motivates researchers in the fields of “sustainability” and “supply chain” to further integrate these concepts. To identify affected areas, and how sustainability influences them, this research has employed a literature survey of related papers published between 2012 and 2016 within 16 A* indexed journals that are relevant to Information and Computing Science, Transportation/Freight Services and Manufacturing Engineering. Findings show that sustainable supply chain network structure, impact factors, relationship integration and performance evaluation are the main research topics in these streams. The role of decision-making tools within each discipline, the key methodologies and techniques are discussed. Generally speaking, primary challenges in the sustainable supply chain domain devolve from use of inadequate decision-making tools and inappropriate information systems. The holistic picture presented in this paper is important for helping scholars, system developers, and supply chain analysts to become more aware of current grand challenges and future research opportunities within this field. Collapse

Topics: supply chain management

Methods: literature sample structural equation modeling literature study cluster analysis

Theories: failure mode and effects analysis

A multidimensional approach to information security risk management using FMEA and fuzzy theory

2014 | International Journal of Information Management | Citations: 7

Authors: Silva, Maisa Mendonça; de Gusmão, Ana Paula Henriques; Poleto, Thiago; Silva, Lúcio Camara e; Costa, Ana Paula Cabral Seixas

Abstract: a b s t r a c tBecause of the evolution and widespread use of the Internet, org ... Expand

Abstract: a b s t r a c tBecause of the evolution and widespread use of the Internet, organisations are becoming more susceptible to attacks on Information Technology Systems. These attacks result in data losses and alterations, and impact services and business operations. Therefore, to minimise these potential failures, this paper presents an approach to information security risk management, encompassing Failure Mode and Effects Analysis (FMEA) and fuzzy theory. This approach analyses five dimensions of information security: access to information and systems, communication security, infrastructure, security management and secure information systems development. To illustrate the proposed model, it was applied to a University Research Group project. The results show that the most important aspects of information security risk are communication security, followed by infrastructure. Collapse

Topics: information security risk data security fuzzy logic electronic mail office information system

Methods: multidimensional modeling VIKOR method trade-off analysis method

Theories: fuzzy set theory failure mode and effects analysis

Current Research in Risk-aware Business Process Management―Overview, Comparison, and Gap Analysis

2014 | Communications of the Association for Information Systems | Citations: 0

Authors: Suriadi, Suriadi; Weiß, Burkhard; Winkelmann, Axel; ter Hofstede, Arthur H.M.; Adams, Michael; Conforti, Raffaele; Fidge, Colin; La Rosa, Marcello; Ouyang, Chun; Pika, Anastasiia; Rosemann, Michael; Wynn, Moe

Abstract: The management of risk in business processes has been the subject of active res ... Expand

Abstract: The management of risk in business processes has been the subject of active research in the past few years. Potentially, many benefits can be obtained by integrating the two traditionally separated fields of risk management and business process management, including the ability to minimize risks in business processes by design and to mitigate such risks at run time. While there has been an increasing amount of research aimed at delivering such an integrated system, these research efforts vary in terms of scope, goals, and functionality. Through the systematic collection and evaluation of relevant literature, this article compares and classifies current approaches in the area of risk-aware business process management in order to expose and explain current research gaps. The process through which relevant literature was collected, filtered, and evaluated is also detailed. Finally, a research agenda is proposed. Collapse

Topics: business process management risk management business process management system evaluation criteria database system

Methods: business process modeling literature study literature sample design science design artifact

Theories: fuzzy set theory failure mode and effects analysis computer science theory

ENGINEERING KNOWLEDGE-INTENSE, PERSONORIENTED SERVICES – A STATE OF THE ART ANALYSIS

2011 | European Conference On Information Systems | Citations: 0

Authors: Menschner, Philipp; Peters, Christoph; Leimeister, Jan Marco

Abstract: This paper provides a state-of-the-art analysis of service engineering (SE) appr ... Expand

Abstract: This paper provides a state-of-the-art analysis of service engineering (SE) approaches for knowledgeintense person-oriented (KIPO) services, focussing on IT-enabled provision of such services. Key attributes are derived that distinguish KIPOs from other services. These attributes are integrated in a framework with regard to their applicability on KIPOs development and used for a systematic literature review. KIPOs are of high economic relevance, yet they are laggards in terms of realization of IT potentials. As the most value-creating activities in service provision are bound to persons or personal knowledge, KIPOs design is complicated. The analysis reveals several gaps in SE research. In particular, identified shortcomings of existent approaches are an insufficient level of detail, i.e. no concrete actions or methods for deployment are described, a lack of practical corroboration as well as insufficient IT support. Further, current approaches are not sufficiently equipped to handle the interplay between people-bound activities and technical components. This paper contributes to IS research by clearly identifying these gaps in SE methods. It further provides researchers with ideas for future research activities and guides practitioners in selecting methods that serve as candidates to be integrated into KIPOs development in order to leverage IT potentials more systematically and efficiently. Collapse

Topics: database system

Methods: literature study reference modelling structured literature research design methodology

Theories: failure mode and effects analysis