The Interdependence of Coordination and Cooperation in Information Technology Outsourcing

2023 | Information Systems Research | Citations: 0

Authors: Im, Ghiyoung P.; Ahuja, Manju

Abstract: The success of information technology outsourcing projects largely depends on th ... Expand

Abstract: The success of information technology outsourcing projects largely depends on the extent to which partners are willing to learn through interactions with each other. This study investigates the antecedents and consequences of relational learning between clients and vendors in outsourcing projects. Drawing on the collaboration framework in interfirm relationships research, this study examines the interdependence of coordination and cooperation. The two antecedents of relational learning (i.e., shared domain knowledge and motivational elements) represent coordination and cooperation mechanisms. We investigate the independent (main) and interdependent (moderation) effects of these mechanisms on relational learning from both the client and vendor perspectives. The findings show that the interdependent model is better in explaining the impact of coordination and cooperation mechanisms in outsourcing projects. This finding enables partners to understand relationship dynamics more comprehensively and develop collaboration mechanisms that can bring synergy between coordination and cooperation. Our study also shows that the perceptions of motivational elements are not symmetric between clients and vendors. History: Yulin Fang, Senior Editor; Ning Su, Associate Editor. Funding: This research was supported by the College of Business at the University of Louisville. Supplemental Material: The online appendix is available at https://doi.org/10.1287/isre.2023.1216. Collapse

Topics: outsourcing business process management project productivity computer supported cooperative work resource allocation

Methods: descriptive statistic statistical hypothesis test survey theory development ordinary least square

Theories: goal framing theory

How the World Understood the White Island Eruption: The Tales that Different Social Media Actors Tell Us

2022 | European Conference On Information Systems | Citations: 4

Authors: Kotlarsky, Julia; Kishore, Shohil; Branicki, Layla; Sullivan-Taylor, Bridgette

Abstract: Situated in New Zealand, Whakaari, also known as White Island, erupted at 2:11p ... Expand

Abstract: Situated in New Zealand, Whakaari, also known as White Island, erupted at 2:11pm on December 9, 2019. The fatal eruption received international online attention through Twitter, the most popular social media platform for seeking news. In this paper we investigate how different actors (Twitter users) contributed to the sharing of information about this unfolding extreme event. Our analysis is based on a sample of the most popular tweets posted in the 72 hours following the eruption. We categorize tweets according to different actor groups, each of which play a significant role in shaping online discourse. We analyse content and frequency of messages to identify the messaging behaviour of each group, and their relative impact (i.e., influence). Specifically, our findings indicate that while Media Agencies tweeted and retweeted more messages, Private Individuals (in particular, a first-hand observer) and Emergency Response Agencies achieved the most significant reach and impact per tweet posted. We discuss these initial findings through the lens of goal framing theory and outline the ongoing direction of this research. Collapse

Topics: Twitter application programming interface natural hazard social media website

Methods: mixed method theory development qualitative coding

Theories: goal framing theory

A tale of two frames: Exploring the role of framing in the use discontinuance of volitionally adopted technology

2022 | Information Systems Journal | Citations: 4

Authors: Soliman, Wael; Tuunainen, Virpi Kristiina

Abstract: The discontinuance of volitional IS (i.e., information systems adopted, used and ... Expand

Abstract: The discontinuance of volitional IS (i.e., information systems adopted, used and discontinued at will) has recently attracted remarkable attention from academics and practitioners alike. However, most research to date has been ahistorical. Ignoring the temporal progression can be problematic when the phenomenon under investigation is dynamic and evolving. To balance this, we adopt a stage modelling approach to understand the process ending with the technology use being discontinued by users of a popular crowdsourcing platform. Two questions guided our investigation: (1) Why do users discontinue using an IS they have volitionally adopted and used? (2) How does IS discontinuance occur over time in such context? We develop a stage model demonstrating that five stages are critical in understanding IS discontinuance: IS framing, goal pursuit, frame disruption, dormancy and quitting, after which possible switching denotes a new cycle. Furthermore, we identify two frames that help us understand why different users interpret and evaluate the technology differently – namely, the gain frame and the hedonic frame. On one hand, a gain frame is linked to the goal of improving one's resources and thus directs the user's attention to the technology's instrumental value. On the other hand, a hedonic frame is linked to the goal of having fun and thus directs the user's attention to the technology's enjoyment value. But, most importantly, we show that the technology's use lifecycle as a whole from initial use to discontinuance is shaped and guided by the user's dominant frame. Our insights elicit a number of important theoretical and practical implications. Collapse

Topics: technology adoption user experience information system use mobile application database system

Methods: qualitative interview theory development survey synthesis design artifact

Theories: goal framing theory theory of affordance information systems theory framing theory

Motivating Sustainable Resource Consumption Through the Design of Goal Setting in Smart Meter User Interfaces

2022 | European Conference On Information Systems | Citations: 1

Authors: Wendt, Charlotte; Benlian, Alexander

Abstract: Smart meter user interfaces can be designed to promote sustainable resource con ... Expand

Abstract: Smart meter user interfaces can be designed to promote sustainable resource consumption by individuals. Although goal setting is a promising artifact for smart meter user interfaces, it is still unclear how goal-related design features (DFs) should be designed to be particularly effective in motivating individuals. Drawing on goal-framing theory and employing a design science research approach, we designed and evaluated different design options for four goal-related DFs (i.e., consumption display, evaluative standard, goal incentive, reference group) in the context of households' energy consumption in three design-evaluation cycles. Our results suggest that while one design option for consumption displays and evaluative standards is better suited than others to motivate sustainable behavior, the effects of goal incentives and a goal's reference group depend on individuals' personal preference for either collaboration or competition. Our study contributes to information systems research with novel insights on goal-related DFs and how they affect sustainable resource consumption. Collapse

Topics: anonymity video conference green IS mobile application social network

Methods: design science qualitative interview design artifact testing design artifact kernel theory

Theories: goal framing theory

Promoting Eco-Sustainable Behavior with Gamification: An Experimental Study on the Alignment of Competing Goals

2020 | International Conference on Information Systems | Citations: 0

Authors: Seidler, Anna-Raissa; Henkel, Christopher; Fiedler, Marina; Kranz, Johann; Ixmeier, Anne; Strunk, Kim Simon

Abstract: This paper investigates how gamified information systems enable the alignment of ... Expand

Abstract: This paper investigates how gamified information systems enable the alignment of normative, hedonic, and gain goals to motivate eco-sustainable behavior (ESB). Our study is motivated by the importance of finding effective ways of increasing ESB and the relative inattention prior research has given to often competing goals which frame individuals’ cognitive and motivational processes. Environmental psychology literature implies that to motivate norm-guided behaviors, gamification needs to strengthen the normative goal and align it with hedonic and gain goals. In a randomized experiment with 160 subjects we find evidence that gamified emotional or competitive stimuli keep the normative goal in the foreground and push often competing hedonic and gain goals into the background. Our study augments extant research as our results indicate gamification has persuasive potential to reduce the cognitive effort of keeping normative goals in the foreground and effectively trigger ESB, which is imperative for the future of our planet. Collapse

Topics: gamification search engine systems design security policy societal context

Methods: experiment nonparametric test Mann Whitney U test survey statistical hypothesis test

Theories: goal framing theory

Enabling Strategic Technological Innovations in IS Outsourcing Relationships: Towards an Innovation-molding Framework

2018 | International Conference on Information Systems | Citations: 0

Authors: Gambal, Marfri-Jay; Kotlarsky, Julia; Asatiani, Aleksandre

Abstract: Outsourcing service providers are progressively being seen not just as efficient ... Expand

Abstract: Outsourcing service providers are progressively being seen not just as efficient partners to handle peripheral tasks, but also as potential sources of impactful innovations. However, as clients reset the bar from cost efficiencies to mutual strategic value creation, the outcomes far too often fail to live up to such ambitious goals. This increasingly prevalent issue takes center stage in our conceptual paper, wherein we investigate the dynamics and effects of (mis)aligned strategic goals at the client- and service provider-side during the joint innovation formation process. By integrating goal-framing theory as the underlying theoretical perspective and drawing on relevant IS outsourcing and distributed innovation literature, we introduce the innovation-molding framework to shed light on the influence of strategic goals on collaborative activities at each phase of the development process in innovation-focused outsourcing engagements. We contribute to IS outsourcing literature and offer some directions for future research related to the emerging innovation through outsourcing stream. Collapse

Topics: innovation management outsourcing open innovation digital innovation collaborative innovation

Theories: goal framing theory

THE ROLE OF GOAL FRAMES REGARDING THE IMPACT OF GAMIFIED PERSUASIVE SYSTEMS ON SUSTAINABLE MOBILITY BEHAVIOR

2016 | European Conference On Information Systems | Citations: 0

Authors: Ebermann, Carolin; Brauer, Benjamin

Abstract: This study analyzes the motivational processes of a gamified persuasive system i ... Expand

Abstract: This study analyzes the motivational processes of a gamified persuasive system in an initiative to encourage sustainable mobility behavior by promoting bike usage. To increase motivation and drive sustainable behavior, the design of persuasive systems is gradually advancing. Game-based functions are often implemented to transform the user experience through playful interactions. This paper explores whether the functions implemented within gamified persuasive systems really fulfill an individual’s goals and needs by analyzing the impact of the user’s personal goals on gamified persuasive system usage and the desired outcome in the domain of sustainable mobility behavior. The theoretical basis for this study comes from the goal-framing theory as well as the perspective of functional affordances. The results in this work indicate that the functions implemented are only partially compatible with user goals. Furthermore, the results demonstrate that the influence of goals on sustainable mobility behavior can be increased through the implementation of specific functions within a persuasive system. Collapse

Topics: persuasive information system website user experience information system use affordance

Methods: analysis of covariance survey Levene's test

Theories: theory of affordance goal framing theory