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A Longitudinal Field Study of Training Practices in a Collaborative Application Environment

2003 | Journal of Management Information Systems | Citations: 41
Authors: Kang, David; Santhanam, Radhika

Abstract: Researchers have emphasized that existing training strategies must be modified i ... Expand

Abstract: Researchers have emphasized that existing training strategies must be modified in order to adequately prepare users to employ collaborative applications. We utilize findings from the vast amount of training research conducted thus far and point to some problems that might occur when existing strategies are applied to train users of collaborative applications. We test our ideas by conducting a longitudinal field study of a collaborative work flow application. As proposed in a recent knowledge-level framework, our findings indicate that training programs must not solely focus on developing users' system proficiency skills but must also educate users about the business processes that the collaborative application will support. This additional knowledge will enable users to deal with technology-induced changes in the business processes due to the deployment of the collaborative application. Furthermore, we find that training programs should sensitize users to the interdependencies that exist among their tasks and make them aware of the collective consequences of their individual actions. We also found that users have to engage in collective problem solving efforts and continuously learn new knowledge during the process of appropriation of the collaborative application. We propose a training framework that integrates these ideas to prepare users to make effective use of collaborative applications. The proposed framework calls for trainers to be continuously engaged with users and help refine their knowledge during the process of appropriation. We suggest that theoretical foundations rooted in collective learning be adopted to guide training research in collaborative applications. Collapse

Semantic filters: information technology operation group level

Topics: computer supported cooperative work problem solving organization learning business process management IT skill

Methods: qualitative interview design methodology longitudinal research field study

Theories: organizational learning theory
Effects of User Participation in Systems Development: A Longitudinal Field Experiment

1997 | Management Information Systems Quarterly | Citations: 48
Authors: Hunton, James; Beeler, Jesse

Abstract: research. Participation is manipulated at three increasing levels: (1) no voice ... Expand

Abstract: research. Participation is manipulated at three increasing levels: (1) no voice, (2) non-instrumental voice, and (3) instrumental voice.Research findings suggest that users' preexperiment level of involvement with and attitude toward the present system are positively associated with their desire to participate in the development of the new system. Study results also indicate that users' a priori self-efficacy beliefs regarding their perceived abifity to effectively contribute to the development process are positively related to desired participation. Pre-to post-experiment gains in psychological and behavioral variables are next assessed. In the instrumental voice condition, user involvement, user attitude, and performance gains are significantly highest. User attitude and involvement gains are significantly higher in the non-instrumental voice condition than in the no voice condition; however, gains in user performance are not significantly different between these treatment conditions. Research findings indicate that user participation can be effective, particularly when users perceive a noticeable degree of instrumental control over the decision outcome. AbstractThis study examines the efficacy of user participation in developing an accounting application. The research takes place over a 19month time frame, involves 516 clerical-level accounting subjects, and includes experimental manipulations in a field setting. The model of user participation and involvement proposed by Hartwick and Barki (1994) provides the foundation for the research framework. Their model is augmented by the inclusion of concepts from procedural justice and self-efficacỹ Robert Zmud was the accepting senior editor for this paper. Collapse

Semantic filters: information technology operation group level

Topics: participatory design user attitude accounting self efficacy systems development

Methods: design methodology survey experiment parametric test ANOVA

Theories: procedural justice theory

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A Longitudinal Field Study of Training Practices in a Collaborative Application Environment

Effects of User Participation in Systems Development: A Longitudinal Field Experiment