Examining the Relationship between National Cybersecurity Commitment, Culture, and Digital Payment Usage: An Institutional Trust Theory Perspective

2023 | Information Systems Frontiers | Citations: 1

Authors: Krishna, Ben; Krishnan, Satish; Sebastian, M. P.

Abstract: Cyberattacks can be considered one of the fundamental challenges that paralyze t ... Expand

Abstract: Cyberattacks can be considered one of the fundamental challenges that paralyze the progress of digital payment usage (DPU) progress among citizens, as consumers shun away from using digital banking services due to increased concern over information security. National Cybersecurity Commitment (NCSC) has emerged as a preventive cybersecurity mechanism for countries to tackle such cybersecurity threats. Previous studies have shown that a country's NCSC positively impacts the business and economy of the country. This study examines the effect of NCSC on digital payment usage (DPU) across nations by grounding our discussion on the institutional trust theory. As trusting belief in security measures is a culturally embedded characteristic, we also examine the moderating role of national culture through Hofstede’s cultural dimensions. We use multilevel models to analyze publicly available archives of repeated cross-sectional data covering 76 countries to test the proposed relationships. Our findings indicate that NCSC has a positive influence on DPU. Further, our results highlight that the relationship between NCSC and DPU in a country is contingent on cultural dimensions. Overall, the evidence suggests that a competent cybersecurity environment compatible with cultural values can influence the speedy diffusion of digital payments in a country. Implications of our findings for research and practice are also discussed. Collapse

Topics: IT security internet technology national culture electronic finance information system use

Methods: longitudinal research hierarchical linear modeling cross sectional research archival research time series analysis

Theories: trust theory cultural dimensions theory contingency theory theory of economic growth

Adoption of Identity Theft Countermeasures and Its Short- and Long-Term Impact on Firm Value

2019 | Management Information Systems Quarterly | Citations: 0

Authors: Bose, Indranil; Leung, Alvin Chung Man

Abstract: Identity theft has impaired e-commerce. To combat the crime, many identity theft ... Expand

Abstract: Identity theft has impaired e-commerce. To combat the crime, many identity theft countermeasures (ITC) have been proposed. As investments in ITC are substantial and the benefits of such investments are intangible, companies are often hesitant to adopt such measures. This was the motivation for this study of the impact of 526 ITC adoption announcements on short- and long-term market value. The event study shows that such announcements result in positive market return of about U.S. $583 million around the date of announcement. Calendar-time portfolio analysis (CPA) is used for the long-term impact analysis and shows that the adoption of ITC generates positive and significant average monthly return up to 1.5% with control of market risk factors in two years. Subsampling analysis and interaction analysis show that U.S. listing, early ITC adoption, and two-factor authentication may moderate the market value of ITC adopters differently. A number of robustness checks (e.g., Heckman model, cross-sectional regression on Tobin’s Q, firm-specific risk factor analysis, subsampling analysis by ICT development, and analysis of security statements in annual reports) are performed. The research provides quantitative evidence of financial gain resulting from adoption of ITC and aspires to raise ITC awareness among industrial practitioners. Collapse

Topics: multi-factor authentication identity theft data security IT investment organizational value

Methods: longitudinal research event study cross sectional research robustness check nonparametric test

Theories: cue utilization theory capital asset pricing model

The development of initial trust in an online company by new customers

2004 | Information & Management | Citations: 132

Authors: Koufaris, Marios; Hampton-Sosa, William

Abstract: Lack of trust in online companies is a primary reason why many web users do not ... Expand

Abstract: Lack of trust in online companies is a primary reason why many web users do not shop online. This study proposes a model to explain how new customers of a web-based company develop initial trust in the company after their first visit. The model is empirically tested using a questionnaire-based field study. The results indicate that perceived company reputation and willingness to customize products and services can significantly affect initial trust. Perceived web site usefulness, ease of use, and security control are also significant antecedents of initial trust. Finally, we found no support for the hypothesized effect of individual customer trust propensity on initial trust. Collapse

Topics: website laptop computer electronic commerce web application perceived usefulness

Methods: survey data transformation regression analysis method factor analysis principal component analysis