Social media analytics and value creation in urban smart tourism ecosystems

2017 | Information & Management | Citations: 9

Authors: Brandt, Tobias; Bendler, Johannes; Neumann, Dirk

Abstract: In this article, we demonstrate the potential value that the spatial and semanti ... Expand

Abstract: In this article, we demonstrate the potential value that the spatial and semantic analysis of social media messages can provide to smart tourism ecosystems. Building upon a showcase of 600,000 Twitter messages in San Francisco, we illustrate insights for stakeholders within the tourism sector from various analyses, including kernel density estimation and latent Dirichlet allocation. We show that social media analytics captures spatial patterns within the city that relate to the presence of users and the environmental and topical engagement. Furthermore, we outline how these patterns serve as an input to value creation for smart urban tourism. Collapse

Topics: Twitter social media value creation computer hardware social media analytics

Methods: spatial analysis sensitivity analysis natural language processing design artifact latent dirichlet allocation

Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

2014 | Information & Management | Citations: 0

Authors: Garrido-Moreno, Aurora; Lockett, Nigel; García-Morales, Víctor

Abstract: Customer relationship management (CRM) has become one of the most influential te ... Expand

Abstract: Customer relationship management (CRM) has become one of the most influential technologies in the world, and companies are increasingly implementing it to create value. However, despite significant investment in CRM technology infrastructure, empirical research offers inconsistent support for its positive impact on performance. This study develops and tests a research model analyzing the process through which CRM technology infrastructure translates into organizational performance, drawing on the resource-based view (RBV) and the knowledge-based view (KBV) of the firm. Based on an international sample of 125 hotels, the results suggest that organizational commitment and knowledge management fully mediate this process. Collapse

Topics: information technology infrastructure organizational commitment knowledge management organizational productivity knowledge acquisition

Methods: survey confirmatory factor analysis longitudinal research cross sectional research literature study

Theories: knowledge based theory of the firm resource based view of the firm

Preface to the Focus Theme Section: 'Electronic Business in China'

2007 | Electronic Markets | Citations: 0

Authors: O'Keefe, Timothy P.; Zhao, Jing; Huang, Wilfred V.

Abstract: ... Expand

Abstract: Collapse

Topics: enterprise resource planning electronic business electronic commerce critical success factor website

Methods: cross sectional research