Divergent Innovation: Directing the Wisdom of Crowd to Tackle Societal Challenges

2023 | International Conference on Information Systems | Citations: 0

Authors: Cao, Chuhan; Zhu, Jiantao; Xiong, Bingqing; Lim, Eric; Liu, Hefu; Cai, Zhao; Tan, Chee-Wee

Abstract: Crowdsourcing is acknowledged as a promising avenue for addressing societal cha ... Expand

Abstract: Crowdsourcing is acknowledged as a promising avenue for addressing societal challenges by drawing on the wisdom of the crowd to offer diverse solutions to complex problems. Advancing a new conceptual framework of 'divergent innovation' which delineates between topic and quality divergence as focal metrics of performance when crowdsourcing for solutions to societal challenges, this study investigates the impacts of four ideation stimuli on divergent innovation. These four stimuli include task description concreteness, resource richness, topic entropy, and judging criteria comprehensiveness. Empirical analysis based on data sourced from an online crowd-ideation platform reveals that task description concreteness negatively affects topic divergence but positively influences quality divergence, whereas resource richness positively affects topic divergence but negatively influences quality divergence. Additionally, the relationship between topic entropy and topic divergence is U-shaped, with no significant impact on quality divergence. These findings contribute to extant literature on crowdsourcing and offer invaluable insights for practitioners. Collapse

Topics: innovation management societal challenge crowdsourcing evaluation criteria media richness

Methods: BERT literature study statistical hypothesis test regression analysis method language model

Innovative theory in the digital age: Clarifying our positions

2023 | Journal of Information Technology | Citations: 0

Authors: Grover, Varun; Lyytinen, Kalle

Abstract: In this paper, we respond to Baiyere, Berente and Avital (2023) who misinterpret ... Expand

Abstract: In this paper, we respond to Baiyere, Berente and Avital (2023) who misinterpret portions of our article. In this essay, we engage in a dialog with these authors and clarify our positions and even reinforce some points the authors themselves are making. Collapse

Topics: big data media richness communication service infrastructure reference discipline IS discipline

Methods: theory development conceptual analysis synthesis

Theories: media synchronicity theory media richness theory general systems theory socio technical theory transaction cost economics

Design shopping as an experience: Exploring the effect of the live-streaming shopping characteristics on consumers’ participation intention and memorable experience

2023 | Information & Management | Citations: 0

Authors: Gu, Yu; Cheng, Xusen; Shen, Jia

Abstract: Live-streaming shopping becomes increasingly popular recently. However, little r ... Expand

Abstract: Live-streaming shopping becomes increasingly popular recently. However, little research explored why livestreaming shopping is so successful in continuously promoting sales and engaging consumers. Based on the Stimulus-Organism-Response framework, we explore the effects of five distinct characteristics (information richness, interactivity, vividness, social presence, and newness) of live-streaming shopping on consumers’ continuous participation intentions, and investigate the underlying organism from both the momentary states (i. e., perceived diagnosticity, perceived enjoyment, and perceived social support) and the reflective state (i.e., memorable experience). The results of a multi-method empirical study indicate that the memorable experience is a strong indicator of continued shopping behaviors. Collapse

Topics: electronic commerce social presence usability media richness live streaming platform

Methods: personal interview qualitative content analysis conceptual modelling survey qualitative coding

Knowledge Sharing in Platform Ecosystems through Sponsored Online Communities: The Influence of User Roles and Media Richness

2023 | European Conference On Information Systems | Citations: 0

Authors: Kauschinger, Martin; Münch, Christian; Schreieck, Maximilian

Abstract: Platform ecosystems are characterized by knowledge boundaries that arise betwee ... Expand

Abstract: Platform ecosystems are characterized by knowledge boundaries that arise between the platform owner and third-party developers. Although major platform owners such as Microsoft and SAP nurture sponsored online communities to overcome knowledge boundaries in their ecosystem, the peculiarities of such communities are yet to be examined. Drawing upon the lead user and media richness theory, we investigate how different user roles and media types influence the value of a knowledge contribution in such communities. Analyzing one million answers from the SAP Community, we uncovered that both lead users and sponsor representatives are more likely to provide valuable knowledge contributions compared to normal users. Moreover, we show that attachments, code snippets, and links significantly enhance the value of a knowledge contribution. Surprisingly, we find a strong negative moderation effect of code snippets on the contributions of sponsor representatives but a strong positive moderation effect on the contributions of lead users. Collapse

Topics: media richness online community usability digital ecosystem enterprise information system

Methods: regression analysis method descriptive statistic archival research natural language processing design artifact

Theories: media richness theory

Leveraging paradigms to foster theoretical contributions in information systems research

2023 | Journal of Information Technology | Citations: 0

Authors: Marchildon, Philippe; Hadaya, Pierre

Abstract: Despite all our theorizing efforts and the importance that we and our major info ... Expand

Abstract: Despite all our theorizing efforts and the importance that we and our major information systems (IS) journals ascribe to theory development, making theoretical contributions to our field remains challenging. Recognizing that we cannot develop better theories without improving how we theorize, our field is now engaged in an in-depth discussion of the theorizing process. This manuscript contributes to this discussion by exposing why and how leveraging paradigms when theorizing can foster theoretical contributions within our field. Its premise is that we need to stop working within the confines of a limited set of well-entrenched paradigms and move beyond what is known as true and correct to come up with improvements that significantly alter the way we come to rationalize, explain, and master our world. Anchored on this premise, this manuscript begins by discussing the origin, role, and features of paradigms as well as explaining that they are of three different but interrelated forms (i.e., metaphysical, sociological, and artefactual). The manuscript then adds to this understanding of paradigms by detailing the unique relationships that tie paradigms of each form to theory and explaining why taking advantage of these unique bonds when theorizing may help us make theoretical contributions. Lastly, to foster theoretical contributions within our field, this manuscript proposes a set of guidelines to help us leverage paradigms of the different forms when theorizing. Collapse

Topics: reference discipline technology adoption media richness systems development information system use

Methods: theory development theoretical contribution design artifact

Theories: technology acceptance model adaptive structuration theory technology acceptance theory structuration theory media richness theory

Reviewing from a Distance: Uncovering Asymmetric Moderations of Spatial and Temporal Distance between Sentiment Negativity and Rating

2023 | Management Information Systems Quarterly | Citations: 0

Authors: Neumann, Jürgen; Gutt, Dominik; Kundisch, Dennis

Abstract: Drawing on construal level theory, prior literature has found a positivity bias ... Expand

Abstract: Drawing on construal level theory, prior literature has found a positivity bias in online ratings when consumers evaluate an experience from a psychological distance, whether spatial or temporal. Selfdistancing theory posits that psychological distance enables individuals to reflect on psychologically distant negative experiences more genuinely, in a less biased way. This raises the question of whether the positivity bias in ratings due to psychological distance persists for negative experiences. To address this question, we collected data from a large review platform that enables the identification of reviewers' spatial and temporal distance. The negativity of an experience was operationalized via review text sentiment. We introduced spatial and temporal distance as moderators between sentiment negativity and ratings and found a negative moderation by spatial distance and a positive moderation by temporal distance. Our findings indicate that the relationship between sentiment negativity and rating grows stronger under spatial distance and gets weaker under temporal distance. Text mining confirmed selfdistancing as the driver behind the spatial moderation and construal levels as the driver behind the temporal moderation. We attribute the asymmetric moderations to differences in the tangibility of spatial distance (more tangible) and temporal distance (less tangible). These results improve our understanding of reviewing behavior and can help platforms de-bias ratings. Collapse

Topics: online review decision making user-generated content website media richness

Methods: product review theory development robustness check sentiment analysis descriptive statistic

Theories: linguistic category model construal level theory media richness theory

Designing an AI-enabled Bundling Generator in an Automotive Case Study

2023 | HICSS | Citations: 0

Authors: Spreitzenbarth, Jan; Stuckenschmidt, Heiner; Bode, Christoph

Abstract: Procurement and marketing are the main boundary-spanning functions of an organiz ... Expand

Abstract: Procurement and marketing are the main boundary-spanning functions of an organization. Some studies highlight that procurement is less likely to benefit from artificial intelligence emphasizing its potential in other functions, i.e., in marketing. A case study in the automotive industry of the bundling problem utilizing the design science approach is conducted from the perspective of the buying organization contributing to theory and practice. We rely on information processing theory to create a practical tool that is augmenting the skills of expert buyers through a recommendation engine to make better decisions in a novel way to further save costs. Thereby, we are adding to the literature on spend analysis that has mainly been looking backward using historical data of purchasing orders and invoices to infer saving potentials in the future – our study supplements this approach with forward-looking planning data with inherent challenges of precision and information-richness. Collapse

Topics: business-to-business recommender system marketing management media richness usability

Methods: computational algorithm case study cluster analysis word2vec word embedding

Theories: information processing theory

Do Human Faces Matter? Evidence from User-Generated Photos in Online Reviews

2023 | International Conference on Information Systems | Citations: 0

Authors: Sun, Yan; Yang, Sung-Byung

Abstract: The importance of online reviews in e-commerce cannot be overstated, but few st ... Expand

Abstract: The importance of online reviews in e-commerce cannot be overstated, but few studies have focused on user-generated photos (UGPs) in reviews, especially human faces in UGPs. In this study, using Amazon online review data, we divide online reviews into text with UGPs, UGPs with faces, and UGPs with multiple faces based on the presence and number of faces, and discuss their effects on review helpfulness. Drawing on media richness theory and emotional contagion effects, we argue that faces provide a richness of information that can increase the effectiveness of photos as information mediators. Moreover, we argue that facial expressions and emotional states, as read-in and read-out devices that convey individual emotions, affect other consumers' perceived review helpfulness. This study contributes to the literature on online reviews, media richness theory, and emotional contagion effects, while providing practical insights for e-commerce sites and consumers seeking to write effective online reviews. Collapse

Topics: online review media richness user-generated content Microsoft Azure application programming interface

Methods: descriptive statistic sentiment analysis literature study

Theories: media richness theory

The challenges of entering the metaverse: An experiment on the effect of extended reality on workload

2023 | Information Systems Frontiers | Citations: 4

Authors: Xi, Nannan; Chen, Juan; Gama, Filipe; Riar, Marc; Hamari, Juho

Abstract: Information technologies exist to enable us to either do things we have not done ... Expand

Abstract: Information technologies exist to enable us to either do things we have not done before or do familiar things more efficiently. Metaverse (i.e. extended reality: XR) enables novel forms of engrossing telepresence, but it also may make mundate tasks more effortless. Such technologies increasingly facilitate our work, education, healthcare, consumption and entertainment; however, at the same time, metaverse bring a host of challenges. Therefore, we pose the question whether XR technologies, specifically Augmented Reality (AR) and Virtual Reality (VR), either increase or decrease the difficulties of carrying out everyday tasks. In the current study we conducted a 2 (AR: with vs. without) × 2 (VR: with vs. without) between-subject experiment where participants faced a shopping-related task (including navigating, movement, hand-interaction, information processing, information searching, storing, decision making, and simple calculation) to examine a proposed series of hypotheses. The NASA Task Load Index (NASA-TLX) was used to measure subjective workload when using an XR-mediated information system including six sub-dimensions of frustration, performance, effort, physical, mental, and temporal demand. The findings indicate that AR was significantly associated with overall workload, especially mental demand and effort, while VR had no significant effect on any workload sub-dimensions. There was a significant interaction effect between AR and VR on physical demand, effort, and overall workload. The results imply that the resources and cost of operating XR-mediated realities are different and higher than physical reality. Collapse

Topics: virtual reality extended reality usability ease of use augmented reality

Methods: experiment parametric test multivariate analysis of variance ANOVA survey

Theories: information systems theory

The effects of social media posts’ characteristics on customer engagement: Evidence from WeChat

2023 | Information & Management | Citations: 0

Authors: Xu, Yue; Chen, Weiping; Ow, Terence T.

Abstract: Many companies are using social media as emerging marketing channels in hopes of ... Expand

Abstract: Many companies are using social media as emerging marketing channels in hopes of encouraging engagement by customers. This study explored the effect of multiple social media post cues on customer engagement. By dis­ tinguishing WeChat posts’ characteristics into outer- and inner-layer features, the findings suggest that outerlayer features (title linguistic vividness and top position) have positive effects on reads, and inner-layer fea­ tures (post vividness and containing user-generated content) encouraged more likes, shares, and comments. In addition, by assigning post contents into sales and non-sales-related categories, we found the former attracts more comments and the latter is more helpful in promoting likes and shares. Further, within sales-related posts, storytelling category will receive more likes, whereas functional category boosts the number of shares. Collapse

Topics: WeChat social media media richness marketing management Facebook

Methods: chi squared test regression analysis method robustness check descriptive statistic qualitative coding

Theories: media richness theory