Open innovation and information technology use: Towards an operational alignment view

2022 | Information Systems Journal | Citations: 2

Authors: Cui, Tingru; Tong, Yu; Tan, Chuan-Hoo

Abstract: A centralised open innovation search approach refers to setting up a dedicated a ... Expand

Abstract: A centralised open innovation search approach refers to setting up a dedicated and specialised sourcing unit to search external sources for knowledge, while a decentralised open innovation search approach refers to empowering employees in various functional units to search external sources for knowledge during their routine research and development work. This research examines the operational alignment of the open innovation search approach with information technology (IT) use given that open innovation search can be significantly enhanced by IT. We theorise that organisations that have a high extent of employing a centralised (decentralised) open innovation approach and a high IT use intensity for external (internal) information flows are likely to have a high extent of exploratory (exploitative) innovation. We further posit that harnessing exploratory and exploitative innovation can lead to organisational innovation performance. This theory was validated through a field survey involving 186 organisations. The findings from this study advance the IT and open innovation literature by gaining an understanding of the interplay among different open innovation search approaches and IT use, and the resulting variances in innovation performance in terms of new product sales and patents. Collapse

Topics: innovation management open innovation information system use organizational innovation IT alignment

Methods: survey qualitative interview factor analysis data transformation company material

Theories: ambidexterity theory

Why Are People Addicted to SNS? Understanding the Role of SNS Characteristics in the Formation of SNS Addiction

2022 | Journal of the Association for Information Systems | Citations: 0

Authors: Xu, Haifeng; Phan, Tuan; Tan, Bernard

Abstract: Research has shown that many people use social networking sites (SNS) excessive ... Expand

Abstract: Research has shown that many people use social networking sites (SNS) excessively, which may lead to various negative consequences. With the aim of reducing SNS addition, this study investigates the role of SNS characteristics in the formation of SNS addiction. By applying incentive sensitization theory in the context of SNS addiction, we suggest that the compulsive motivation for using an SNS is developed by pleasurable and rewarding SNS use experiences. Social network characteristics and communication characteristics, which determine the rewards that users obtain from SNS use, moderate the relationship between habitual SNS use and SNS addiction. We develop novel behavioral measures of habitual SNS use and SNS addiction based on SNS activity logs and empirically test the research model using a large and unique dataset. Besides contributing to the theoretical development of SNS addiction, the results of this study offer practical options to help prevent SNS addiction. Moreover, the measures of SNS addiction enable the automated monitoring of user behavior on SNS, which could be useful for detecting potential SNS addicts. and underwent two revisions. extent to which SNS can produce thrill and fill sociopsychological voids mainly depend on users' online social network and their communication with online friends. Therefore, according to incentive sensitization theory, SNS users' online social networks and communication with their online friends (i.e., social network characteristics and communication characteristics), which determine the rewards that users can obtain from SNS use, moderate the relationship between habitual SNS use and SNS addiction.H2b: Habitual SNS use is more likely to lead to SNS addiction if the user's online friends are highly active on the SNS. Communication CharacteristicsThe first communication characteristic is the communication channel used to interact with SNS friends. As discussed above, SNS allow users to interact with friends through either directed or undirected communication channels. Directed communication channels allow information to be sent to a specific person; thus, the interaction occurs between the sender and receiver only. In contrast, undirected communication channels allow users to share their current status or any other information with a larger audience. Since friends' status updates are displayed in an aggregate stream on the user's SNS homepage, it is more convenient and efficient for users to gain information about their friends and communicate with them through undirected communication channels. In this sense, the broadcasting nature of undirected communication enhances the efficiency of information dissemination among users, and thus plays an important role in providing more pleasurable and rewarding SNS use experiences and fulfilling users' social needs.Moreover, because users can view and comment on the original content posted through undirected communication channels, see the comments made by other users on these posts, and add to these comments, undirected communication provides greater opportunities for users to interact not only with the sender but also with other friends who reply to the post. Given that undirected communication leads to more interactions among users, and social relationships are maintained through regular interaction (Allan, 1979), users' social needs are more likely to be fulfilled if their online friends send information through undirected communication channels vs. directed communication channels. Since the transition from habitual SNS use to SNS addiction is influenced by the extent to which users' social needs are met, the communication channel moderates the positive relationship between habitual SNS use and SNS addiction. Hence, we hypothesize:H3a: Habitual SNS use is more likely to lead to SNS addiction if the user's online friends send information through undirected vs. directed communication channels on the SNS.To justify the hypotheses in the research model, we argue that number of SNS friends, activeness of SNS friends, communication channel, and communication content format moderate the relationship between habit and addiction through the mechanism of social needs fulfillment. Since the focus of the study is how social network characteristics and communication characteristics facilitate or inhibit the formation of SNS addiction, we do not include social needs fulfillment in the research model. Collapse

Topics: social network Twitter internet technology Facebook information system use

Methods: digital trace data survey factor analysis descriptive statistic longitudinal research

Investigating consumers’ online social shopping intention: An information processing perspective

2020 | International Journal of Information Management | Citations: 0

Authors: Fu, Jen-Ruei; Lu, I-Wei; Chen, Jessica H.F.; Farn, Cheng-Kiang

Abstract: Online social media is transforming the way customers communicate and exchange p ... Expand

Abstract: Online social media is transforming the way customers communicate and exchange product information with others. Consumers increasingly rely on the opinions and recommendations from social media members when making purchasing decisions. However, information received from social media may have different meanings and social implications for consumers. Based on the theory of informational social influence and heuristicsystematic model (HSM), we develop a model to understand the relative importance of informational social influence, normative social influence, and perceived information quality on the consumer’s social shopping intention under different levels of product involvement. The results of the structural equation modeling (SEM) using a sample of 503 consumers in the Facebook brand fan pages indicate that social influences have a greater impact on the consumer’s social shopping intention than perceived information quality. Three social interactional factors (perceived similarity, familiarity, and expertise) have a positive effect on social shopping intention via the mediation of informational, normative social influence and perceive information quality. The multiplegroup analysis suggests that high product-involved consumers are motivated to exert more cognitive effort to evaluate the product information. In contrast, low product-involved consumers are more susceptible to informational social influence. We draw on these findings to offer implications for researchers and practitioners. Collapse

Topics: social influence social commerce data quality Facebook social media

Methods: chi squared test survey structural equation modeling data transformation statistical hypothesis test

Theories: social influence theory

SOCIAL MEDIA OVERLOAD AND FATIGUE: THE MODERATING ROLE OF MULTITASKING COMPUTER SELF-EFFICACY

2018 | Americas Conference on Information Systems | Citations: 0

Authors: Islam, A.K.M. Najmul; Whelan, Eoin; Brooks, Stoney

Abstract: This paper investigates the moderating role of multitasking computer self-effica ... Expand

Abstract: This paper investigates the moderating role of multitasking computer self-efficacy on the relationship between social media overload and social media fatigue. We conceptualize social media overload using two dimensions (i.e. information overload and communication overload) and hypothesize that these two dimensions affect social media fatigue. In addition, we also hypothesize that multitasking computer selfefficacy will attenuate the effects of these two dimensions on social media fatigue. We test the model by collecting data from 131 students from an Irish university. Partial Least Squares techniques were used to test the model. The findings suggest that both information overload and communication overload significantly affect social media fatigue, although, the effect of communication overload is more critical than that of information overload. Furthermore, our study results suggest that multitasking computer self-efficacy attenuates the effect of information overload, and reinforces the effect of communication overload on social media fatigue. Collapse

Topics: social media information overload self efficacy problem solving computer system

Methods: partial least squares regression descriptive statistic PLS tool survey F-test

A Stress-Strain-Outcome Model of Job Satisfaction: The Moderating Role of Professional Self-efficacy

2018 | Americas Conference on Information Systems | Citations: 0

Authors: Islam, Najmul; Mavengere, Nicholas; Ahlfors, Ulla-Riitta; Ruohonen, Mikko; Serenko, Alexander; Palvia, Prashant

Abstract: In this study, we adopt a stress-strain-outcome framework and conceptualize work ... Expand

Abstract: In this study, we adopt a stress-strain-outcome framework and conceptualize work overload as a stress, work exhaustion as a strain, and job satisfaction as an outcome. We argue that professional self-efficacy is a coping mechanism, place it as a moderator, and hypothesize that it would attenuate the effects of 1) work overload on work exhaustion and 2) work exhaustion on job satisfaction. We test the model by using survey data collected from 144 IT professionals in Finland by means of the Partial Least Squares technique. The findings suggest that work overload has a significant positive effect on work exhaustion, work exhaustion has a significant negative effect on job satisfaction, and professional self-efficacy attenuates both of these relationships. These findings imply that managers need to keep in mind the possible risks from work overload and exhaustion. Furthermore, they should try to improve their employees’ professional self-efficacy to mitigate these risks. Collapse

Topics: self efficacy job satisfaction IT workforce

Methods: partial least squares regression survey data transformation principal component analysis structural equation modeling

Milking the Social Network: A Chinese Indigenous Psychology Perspective on WeChat C2C Commerce

2017 | International Conference on Information Systems | Citations: 0

Authors: Li, Zhijie; Li, Xixi; Guo, Xunhua; Chen, Guoqing

Abstract: We examine an emerging user self-regulated business model that is nowadays very ... Expand

Abstract: We examine an emerging user self-regulated business model that is nowadays very popular in China – WeChat C2C Commerce, where users sell commercial products to their colleagues, friends, and acquaintances through the Moment feeds in the mobile social networking application. Theories such as trust and swift Guanxi characterizing traditional seller-buyer dyads may not effectively explain the popularity of WeChat C2C commerce. Therefore, we approach this C2C model through the indigenous philosophy of Chinese. In particular, we examine how expressive and instrumental ties embedded in WeChat will substitute for and/or complement to the straightforward impacts of perceived value of products on buyers’ purchase intentions and behaviors. Our findings will not only contribute to IS theories on e-commerce, but also provide provocative insights for entrepreneurs and managers penetrating markets with collectivism culture. Collapse

Topics: WeChat social network information system use electronic commerce business model

Methods: survey descriptive statistic literature study

Theories: information systems theory

Understanding the Influence of Instant Messaging on Ending Concessions During Negotiations

2015 | Journal of Management Information Systems | Citations: 16

Authors: Johnson, Norman A.; Cooper, Randolph B.

Abstract: In many online price negotiations, instant messaging (IM) and audio channels riv ... Expand

Abstract: In many online price negotiations, instant messaging (IM) and audio channels rival each other in use, but IM’s use is on the rise. In these contexts, people who are strangers to each other are inclined to act more competitively. They are driven by self-interest and strive for greater gains from agreement in the form of what is termed “ending concessions.” To date, however, researchers have focused on striving for agreement as the main goal of negotiators. This study uses a selfishness theory to explain how individuals using IM, as compared to those using audio, can encourage their negotiation partners to make ending concessions, and thereby increase individuals’ gains when agreement is reached. We use data from a negotiation laboratory experiment to test a model of ending concessions that is predicted by unrestricted offers and comments that negotiators make over IM and audio. We base our analyses on the contents of the resulting communications. The objects of negotiation are simulated lottery tickets. Our results provide three key insights. First, when using IM, partners appear to interpret offers that include concessions from individuals as attempts to manipulate partners into accepting non-equitable agreements; as a result partners decrease their ending concessions. These interpretations do not appear to occur when using audio, and as a result individuals’ concessions do not decrease partners’ ending concessions. Second, using IM, when individuals disagree with anger directed at partners’ bidding behaviors, partners respond by increasing their ending concessions. Ending concessions are further increased when using audio. Third, and in contrast, using IM, when individuals disagree with emotion that does not include anger, partners respond by decreasing their ending concessions. Ending concessions are further decreased when using audio. These insights provide guidance for practice, and are bases for future research on the use of IM and audio for negotiation. Collapse

Topics: internet technology website information system use social norm

Methods: experiment partial least squares regression statistical hypothesis test scale reliability qualitative coding

So close yet no agreement: The effects of threats to self-esteem when using instant messaging and audio during seller–buyer negotiations

2014 | Decision Support Systems | Citations: 0

Authors: Cooper, Randolph B.; Johnson, Norman A.

Abstract: People negotiate with the goal of reaching agreement. However, there are times w ... Expand

Abstract: People negotiate with the goal of reaching agreement. However, there are times when reaching agreement may be well within their grasp but it is not realized and the process ends with a loss of benefits for the negotiators. We use self-esteem theory to examine the influences that offers and comments have on this behavior when negotiators use an audio as opposed to instant messaging for communications. To help explain the moderating effects of these media, we use a theory on grounding. We find, for example, that when using instant messaging, the inability to reach agreement though negotiator offers are very close to each other is increased by initial offers containing relatively large concessions, by violations of reciprocity norms, and by critical comments. Collapse

Topics: website electronic commerce online chat social media decision support system

Methods: experiment partial least squares regression descriptive statistic statistical hypothesis test experimental task

The Fit between Client IT Capability and Vendor Competence and Its Impact on Outsourcing Success

2009 | Americas Conference on Information Systems | Citations: 2

Authors: Lee, Jae-Nam; Han, Hyun-Soo; Lee, Jung; Seo, Yun-Weon

Abstract: This study investigates the impact of client firm’s IT capability, vendor firm’s ... Expand

Abstract: This study investigates the impact of client firm’s IT capability, vendor firm’s competence and their fit on the outsourcing success. In theory building, by concretizing the concepts of IT capability and competence based on the resource-based view, the importance of fit between the client’s IT capability and the vendor’s competence is emphasized. We then hypothesize that both factors are stronger together than the individual impact of either the client’s IT capability or the vendor’s competence. For validation, 267 client-vendor-matched-pair data were collected. To avoid potential imbalance caused by the bilateral perspective, an exploratory approach, all-possible-subsets-regression method was adopted. The results reveal that the vendor’s competence is the most significant factor in outsourcing success, but interestingly, the fit between vendor competence and the client’s IT capability is the second most important. The client’s IT capability also has a positive impact on outsourcing success but with the smallest explanation power. Collapse

Topics: outsourcing information technology capability knowledge base IT workforce individual impact

Methods: survey statistical hypothesis test exploratory factor analysis data transformation factor analysis

Trust, Expertise, and E-Commerce Intermediary Adoption

2000 | Americas Conference on Information Systems | Citations: 0

Authors: Chircu, Alina M; Davis, Gordon B; Kauffman, Robert J

Abstract: This research investigates how the amount of trust a consumer has in an electron ... Expand

Abstract: This research investigates how the amount of trust a consumer has in an electronic commerce intermediary and the amount of expertise that consumer needs to acquire in order to be able to use the intermediary affect the intention to adopt the electronic commerce intermediary. The paper analyzes both the direct effects of trust and expertise on adoption intention, as well as the indirect effects through two mediating variables widely used in adoption studies, usefulness and ease of use. These effects are hypothesized to be further moderated by the level of transaction complexity. The results partially support both the direct effects model and the indirect effects model, pointing out that trust and expertise are, as hypothesized by academicians and practitioners alike, important in encouraging adoption of electronic commerce technologies. In addition, the results show that trust and expertise become more important in determining the adoption intention as transaction complexity increases. Collapse

Topics: ease of use electronic commerce internet technology usage intention technology adoption

Methods: experiment literature study scale reliability statistical power analysis parametric test

Theories: technology acceptance model information systems theory