Does additional audio really work? A study on users' cognitive behavior with audio-visual dual-channel in panoramic digital museum

2023 | Information & Management | Citations: 0

Authors: He, Xiaoyang; Wu, Dan

Abstract: Multi-channel human-computer interaction offers a new perspective for optimizati ... Expand

Abstract: Multi-channel human-computer interaction offers a new perspective for optimization research in the digital museum, though there is no empirical evidence on how these factors affect cognition. This paper conducted a controlled experiment using the audio guide as a breakthrough point, aiming to determine the cognitive changes before and after the audio-visual dual-channel interaction. The results demonstrate that adding the auditory channel brought more cognitive load but not better cognitive outcomes. This paper evaluated the reasons behind it and noted that designing channels based solely on technical feasibility is undesirable, with suggestions pro­ posed for museum practitioners and platform developers. Collapse

Topics: mobile system usability human computer interaction virtual reality computer hardware

Methods: oculometry experiment parametric test descriptive statistic survey

VALUE CREATION AND VALUE CAPTURE WITH DIGITALIZED EXPERIENTIAL OFFERINGS

2023 | European Conference On Information Systems | Citations: 0

Authors: Lorenz, Johanna; Chandra-Kruse, Leona; Recker, Jan

Abstract: Experiential offerings such as spirits tastings, craft workshops, creative meal ... Expand

Abstract: Experiential offerings such as spirits tastings, craft workshops, creative meal preparation, or relaxation and wellness activities are difficult to digitalize because they rely on hedonic multisensory stimulation through interactions with experiential artefacts (e.g., spirits), spaces (e.g., a cellar), or actors (e.g., a tasting leader) to create value to participants. However, not least since the onset of the COVID-19 pandemic have commercial providers started to develop digitalized experiential offerings. Through a multiple-case study of seven German providers, we explore how they reconfigured the value creation architecture of their newly developed digitalized offerings by retaining, augmenting, and compressing key experiential components. We also trace how these digitalization efforts changed how providers could capture value from the provision of digitalized offerings through digital scaling, dynamic provisioning, and offering-based learning. These findings allow us to contribute to the literature on digital value creation and capture as well as digital product and service innovation. Collapse

Topics: value creation innovation management digital innovation pandemic business process innovation

Methods: qualitative interview theory development qualitative coding multiple case study participant observation

When More Is Less: Explaining the Curse of Too Much Capital for Early-Stage Ventures

2023 | Organization Science | Citations: 0

Authors: Murray, Alex; Fisher, Greg

Abstract: This study examines how the mechanisms that entrepreneurs use to successfully mo ... Expand

Abstract: This study examines how the mechanisms that entrepreneurs use to successfully mobilize financial resources influence the long-term viability of their ventures. Through an inductive analysis of crowdfunded consumer drone ventures, we empirically illustrate and theoretically conceptualize the link between the claims entrepreneurs use to mobilize resources and the actions entrepreneurs must then take to develop successful ventures. We induct a theoretical framework to suggest that unbounded claims drive up the financial resources that ventures mobilize but reduce the likelihood of their long-term viability because of unmanageable technological complexity and uncontrolled organizational scaling, whereas bounded claims limit the financial resources that ventures mobilize but increase the likelihood of their long-term viability because of manageable technological complexity and controlled organizational scaling. We contribute to the resource mobilization literature by expounding on how the mechanisms that entrepreneurs use to mobilize financial resources are critical for ventures’ long-term viability over and above the amount of resources they mobilize. We contribute to the cultural entrepreneurship literature by linking research on claim making to the actions entrepreneurs must then take to deliver on their claims. Finally, we contribute to the literature on crowdfunding by connecting entrepreneurs’ campaign actions to the postcampaign outcome of on-time and on-scope product delivery. Collapse

Topics: crowdsourcing crowdfunding entrepreneurship new product development blog

Methods: theory development qualitative interview design artifact triangulation qualitative content analysis

Reviewing from a Distance: Uncovering Asymmetric Moderations of Spatial and Temporal Distance between Sentiment Negativity and Rating

2023 | Management Information Systems Quarterly | Citations: 0

Authors: Neumann, Jürgen; Gutt, Dominik; Kundisch, Dennis

Abstract: Drawing on construal level theory, prior literature has found a positivity bias ... Expand

Abstract: Drawing on construal level theory, prior literature has found a positivity bias in online ratings when consumers evaluate an experience from a psychological distance, whether spatial or temporal. Selfdistancing theory posits that psychological distance enables individuals to reflect on psychologically distant negative experiences more genuinely, in a less biased way. This raises the question of whether the positivity bias in ratings due to psychological distance persists for negative experiences. To address this question, we collected data from a large review platform that enables the identification of reviewers' spatial and temporal distance. The negativity of an experience was operationalized via review text sentiment. We introduced spatial and temporal distance as moderators between sentiment negativity and ratings and found a negative moderation by spatial distance and a positive moderation by temporal distance. Our findings indicate that the relationship between sentiment negativity and rating grows stronger under spatial distance and gets weaker under temporal distance. Text mining confirmed selfdistancing as the driver behind the spatial moderation and construal levels as the driver behind the temporal moderation. We attribute the asymmetric moderations to differences in the tangibility of spatial distance (more tangible) and temporal distance (less tangible). These results improve our understanding of reviewing behavior and can help platforms de-bias ratings. Collapse

Topics: online review decision making user-generated content website media richness

Methods: product review theory development robustness check sentiment analysis descriptive statistic

Theories: linguistic category model construal level theory media richness theory

Why collaborate? Factors influencing in crowdsourcing ecosystems

2023 | HICSS | Citations: 0

Authors: Qutab, S.; Myers, M.; Gardner, L.

Abstract: Many organisations embrace crowdsourcing to enhance innovation, problem-solving ... Expand

Abstract: Many organisations embrace crowdsourcing to enhance innovation, problem-solving and value creation. While crowdsourcing in the past has been limited to just one organisation, crowdsourcing can be enhanced through collaborative practices that include sharing resources and value exchange in a 'crowdsourcing ecosystem'. However, the factors that influence the emergence of a crowdsourcing ecosystem are not yet well understood. To better understand these factors, our paper focuses on the emergence phase of crowdsourcing ecosystems. We conducted a case study of not-for-profit sector collaborative crowdsourcing projects to identify the internal and external influencing factors. We identify four major categories -preparedness, challenges, scope, and risks, along with 23 sub-categories. We believe our findings might be helpful for scholars and practitioners regarding the effective design of collaborative initiatives for crowdsourcing. Collapse

Topics: crowdsourcing digital ecosystem critical success factor SWOT analysis armed conflict

Methods: case study qualitative interview narrative analysis

Good Robot, Bad Robot: Customer Responses to Norm-Compliant and Norm-Violating Service Robots

2022 | International Conference on Information Systems | Citations: 0

Authors: Stock-Homburg, Ruth; Heitlinger, Lea

Abstract: Service robots that interact with customers have penetrated various industries. ... Expand

Abstract: Service robots that interact with customers have penetrated various industries. With a basis in social identity theory, this study examines how customers respond to frontline service robots (FSRs) by investigating norm-compliant versus norm-violating behaviors compared with similar behaviors by human frontline employees (FLEs). In experimental studies, a black sheep effect occurs, such that customers downgrade norm-violating FLE behaviors more than similar behaviors by FSRs. They also upgrade norm-compliant behaviors by human FLEs more than those of FSRs. In service failures, this effect manifests as greater anger and frustration toward the FLE. We establish the underlying mechanism driving the black sheep effect: customers assign FSRs to an outgroup but categorize FLEs to their social ingroup, across different service encounters and independent of interaction frequency. Collapse

Topics: robotic customer satisfaction customer loyalty social presence technology adoption

Methods: experiment longitudinal research survey design statistical power analysis parametric test

Theories: social identity theory

Mixed reality experiences in museums: Exploring the impact of functional elements of the devices on visitors’ immersive experiences and post-experience behaviours

2022 | Information & Management | Citations: 0

Authors: Trunfio, Mariapina; Jung, Timothy; Campana, Salvatore

Abstract: This paper contributes to the debate on MR technology in the museum setting by i ... Expand

Abstract: This paper contributes to the debate on MR technology in the museum setting by investigating how and to what extent functional elements of the MR devices affect experiences and drive post-experience behaviours. It bridges several research gaps in MR investigation, demonstrating unexplored causal relationships between the func­ tionality of MR devices and museum experiences and post-experience behaviours, which have been investigated separately. The research confirms that MR advances empower the museum’s mission of heritage valorisation and education, which drive new immersive experiences and behaviours. It introduces insights to overcome techno­ logical limitations as a challenge for practitioners as well as a flourishing area of investigation. Collapse

Topics: usability ergonomics innovation management information system use extended reality

Methods: survey data transformation conceptual modelling survey design statistical hypothesis test

Investigating an Incubator for Digital innovation in Cultural Heritage

2022 | HICSS | Citations: 0

Authors: Uppström, Elin; Lönn, Carl-Mikael

Abstract: In this case study we investigate a cultural heritage incubator, using theoretic ... Expand

Abstract: In this case study we investigate a cultural heritage incubator, using theoretical constructs suggested suitable for the study of digital innovation in openended value landscapes or ecosystems. Interviews are conducted with eight entrepreneurial firms participating in the incubator, who develop digital innovations within the cultural heritage domain, representatives from museums, also a document study and active participation in incubator activities has been utilized for data collection. A content analysis was conducted using a deductive approach where theoretical constructs from digital innovation literature were used to derive themes connected to concepts of value creation and value capture, value co-creation and co-destruction as well as value spaces paths and recombination. Recommendations are made and the ability of existing theoretical constructs to capture the specific characteristics of the case are made. Collapse

Topics: digital innovation innovation management value creation participatory design business model

Methods: qualitative interview personal interview case study design methodology qualitative content analysis

Theories: innovation theory

An Intelligent Customization Framework for Tourist Trip Design Problems

2022 | International Conference on Information Systems | Citations: 0

Authors: Wang, Le; Zhao, Xi

Abstract: In the era of the experience economy, "customized tours" and "self-guided tours ... Expand

Abstract: In the era of the experience economy, "customized tours" and "self-guided tours" have become mainstream. This paper proposes an end-to-end framework for solving the tourist trip design problems (TTDP) using deep reinforcement learning (DRL) and data analysis. The proposed approach considers heterogeneous tourist preferences, customized requirements, and stochastic traffic times in real applications. With various heuristics methods, our approach is scalable without retraining for every new problem instance, which can automatically adapt the solution when the problem constraint changes slightly. We aim to provide websites or users with software tools that make it easier to solve TTDP, promoting the development of smart tourism and customized tourism. Collapse

Topics: website online review user-generated content Python accounting

Methods: computational algorithm reinforcement learning design framework descriptive statistic PyTorch

Fundamentals for the Design of Products for a Circular Economy: Examples from Software Engineering To Motivate Design of Physical Products

2021 | HICSS | Citations: 0

Authors: Clemons, Eric K; Teilmann-Lock, Stina

Abstract: Often research in information systems looks for reference disciplines, like info ... Expand

Abstract: Often research in information systems looks for reference disciplines, like information economics or game theory, that can inform and motivate our research. Here we reverse that paradigm and offer an area in which information system provides a reference discipline for the design of physical products. Collapse

Topics: IT project mobile phone reference discipline digital dashboard software developer

Methods: design principle simulation design artifact

Theories: game theory