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Moving Beyond Rule-Based Automation: A Method for Assessing Cognitive Automation Use Cases

2021 | International Conference on Information Systems | Citations: 0
Authors: Engel, Christian; Elshan, Edona; Ebel, Philipp

Abstract: Facilitated by Artificial Intelligence technology, cognitive automation means t ... Expand

Abstract: Facilitated by Artificial Intelligence technology, cognitive automation means to front and back offices what the pervasive automation through physical machinery and robots meant to production plants. Thus, we can automate tasks and processes that were unimaginable to be automated one decade ago. However, organizational adoption of cognitive automation is way below its possibilities, as this novel class of automation technology is perceived to be risky by organizations. This demands structured approaches for assessing the suitability of use cases for cognitive automation. Following the Design Science Research paradigm, we develop a method for assessing cognitive automation use cases. This enables practitioners to make more informed decisions on selecting, specifying, and embedding cognitive automation use cases in their organizations. For researchers, the method serves as a conceptual frame, which they can adapt to guide their empirical research or to use it for developing future decision support to shape the future of work. Collapse

Semantic filters: process virtualization theory

Topics: artificial intelligence system support organizational context task productivity usability

Methods: action research qualitative interview qualitative coding design artifact design science

Theories: process virtualization theory
Does Virtualization Capability Maturity Influence Information Systems Development Performance? Theorizing the Non-Linear Payoffs

2020 | HICSS | Citations: 0
Authors: Nishant, Rohit; Srivastava, Shirish C; Bahli, Bouchaib

Abstract: Firms are increasingly relying on digital transformation and virtualization of p ... Expand

Abstract: Firms are increasingly relying on digital transformation and virtualization of physical IT assets to develop information systems projects. However, the assessment of this virtualization on the performance of information systems development (ISD) projects is still unclear. Drawing upon the theory of process virtualization, we develop and empirically test a research model describing the relationships of virtualization capability maturity (VCM) with ISD project performance. Our findings show inverted Ushaped relationships of VCM with both ISD process and product performance. Interestingly, ISD projects achieve performance improvements as they progress incrementally from VCM levels of 0 to 2, but at VCM level 3 performance declines. Also, we observe that at higher levels of VCM, ISD process performance declines more rapidly than ISD product performance and the resources spent on ISD project execution increases non-linearly with increasing levels of VCM. Our post-hoc analysis indicates that VCM and CMM exhibit a substitutive relationship for process performance. Implications for research and practice are discussed. Collapse

Semantic filters: process virtualization theory

Topics: virtualization technology systems development project productivity organizational value organizational context

Methods: econometric modeling survey post-hoc analysis statistical hypothesis test literature study

Theories: process virtualization theory
Strategic Initiatives and Digital Resources: Construct Definition and Future Research Directions

2020 | International Conference on Information Systems | Citations: 2
Authors: Piccoli, Gabriele; Rodriguez, Joaquin; Grover, Varun

Abstract: This paper explores the structure and design of Digital Strategic Initiatives (D ... Expand

Abstract: This paper explores the structure and design of Digital Strategic Initiatives (DSI) defined as identifiable competitive moves that depend on digital resources to create and appropriate economic value. We use the term digital deliberately, in line with the recent push for discerning the so-called IT “x” and Digital “x” phenomena. Our explicit focus on strategic information systems leads to three contributions. First, the paper precisely defines digital strategic initiatives and digital resources, clarifying the difference between digital resources and traditional constructs such as IT resources and IT-enabled resources. We posit that the defining characteristics of digital resources are their modular design, encapsulation of value, and programmatic bitstring interface. Second, the paper shows how the design and development of digital strategic initiatives thrives in an infrastructural, combinatorial, and servitized environmental context. Third, it proposes implications of our theorizing and raises unanswered questions of import to research and practice. Collapse

Semantic filters: process virtualization theory

Topics: information technology capability innovation management systems design strategic information system knowledge representation

Methods: theory development ontological modelling design methodology

Theories: process virtualization theory
P2P Collaborative Consumption: Towards Sustainability in the Virtualization Processes of Knowledge Sharing Firms

2019 | Americas Conference on Information Systems | Citations: 0
Authors: Treku, Daniel; Liao, Qinyu

Abstract: Some business processes do well when activities remain physical; for others, th ... Expand

Abstract: Some business processes do well when activities remain physical; for others, there must be a balance between the physical and virtual process for them to survive. Virtualization does not imply the use of technology because some processes like catalog sales can be virtual but are not IT-enabled. For the virtualized process that is IT-enabled -such as the P2P collaborative consumption or the sharing economy phenomenon -it is important to theorize their sustainability because their characteristics may differ. This research interrogates the underlying notion of amenability in process virtualization theory (PVT) and suggests that understanding process virtualizability must go beyond the amenability of a physical process (as posited by PVT) to the sustainability of the IT-enabled virtual process. Based on our investigation of online learning platforms, we provide empirical support that network effects and scalability are necessary, but not sufficient, for the sustainability of knowledge sharing firm's virtual processes and that aligned motives play a compensatory role in the sustenance of a knowledge sharing firm's virtual process. Collapse

Semantic filters: process virtualization theory

Topics: network effect digital good sharing platform virtualization technology peer-to-peer model

Methods: survey data transformation factor analysis exploratory factor analysis partial least squares regression

Theories: process virtualization theory diffusion of innovations theory
The Impact of Financial Technology on Customer Intention to Use Financial Services through the Lenses of Process Virtualization Theory

2019 | International Conference on Information Systems | Citations: 6
Authors: Verbovetska, Anna

Abstract: The ongoing digitalization in the financial services industry induces firms to i ... Expand

Abstract: The ongoing digitalization in the financial services industry induces firms to implement financial technology in their digital processes to attract customers. However, research on mechanisms, by which financial technology affects customer intention to use financial processes, is very fragmented. Thus, relying on process virtualization theory, we study the effect of financial technology implementation on intention to use via relationship, synchronism, and identification and control readiness of processes. The results of our conjoint experiment with 302 participants indicate that relationship, synchronism, and identification and control readiness jointly transmit the effect of financial technology implementation on customer intention to use financial processes. Our results further suggest that financial technology implementation generally increases customer intention to use financial processes. Our study integrates research on financial technology and process virtualization by explaining customer intention to use processes with financial technology through process readiness, and supports practitioners in addressing the needs of financial services customers. Collapse

Semantic filters: process virtualization theory

Topics: electronic finance usage intention robo advisor blockchain peer-to-peer model

Methods: experiment survey mediation analysis linear regression analysis statistical hypothesis test

Theories: process virtualization theory
The Theory of Process Augmentability

2017 | International Conference on Information Systems | Citations: 22
Authors: Yeo, Jinsoo

Abstract: Augmented reality (AR) is an unprecedented technology that integrates 3D virtual ... Expand

Abstract: Augmented reality (AR) is an unprecedented technology that integrates 3D virtual objects with the surrounding physical environment. As this technology becomes increasingly prevalent, more processes are conducted as a virtual-physical mix. For example, the mobile game Pokémon Go successfully mixes virtual gaming and physical outdoor activity to create a novel gaming experience; augmented museums add synthetic contents to bring historical figures to life; augmented print media associates realistic virtual images to enrich advertising. These observations lead to the main research question: what processes are more augmentable, and why? This paper proposes process augmentability theory that identifies one main construct (the authenticity requirement) and three moderators (3D visualization requirement, spatial association requirement, and synchronization requirement) as factors of a process that affect its augmentability. By studying the meaning, capability, and characteristics of AR, this paper contributes to a theoretical understanding of the potential reach of this new technology. Collapse

Semantic filters: process virtualization theory

Topics: smart wearable device mobile application virtualization technology augmented reality

Methods: theory development spatial analysis single case study case study qualitative interview

Theories: process virtualization theory
Factors That Constrain Or Inhibit Virtualization In A Government-To-Citizen Electronic Service

2016 | Americas Conference on Information Systems | Citations: 0
Authors: Ofoeda, Joshua; Boateng, Richard

Abstract: This study investigated the factors that constrain or inhibit process virtualiza ... Expand

Abstract: This study investigated the factors that constrain or inhibit process virtualization in a government-tocitizen electronic service using evidence from the Ghana Driver and Vehicle Licensing Authority. Hitherto, most e-government projects are regarded as total failure or partial failure. Some reasons for these failures result from the unwillingness of citizens to use the services provided. In this paper the authors used the process virtualization theory to empirically investigate which aspects of the driver licensing process citizens would want online. The research was conceptually based on the examination of sensory, relationship, identification and control and synchronism requirements as characteristics of a virtual process. We report on a complete collected survey data of 317 respondents. The results indicate that process characteristics in the form of requirements affect citizens’ willingness towards using virtualized processes in registering and writing exams in order to acquire a drivers’ license. Collapse

Semantic filters: process virtualization theory

Topics: virtualization technology internet technology computer based testing government system

Methods: survey multiple regression regression analysis method statistical hypothesis test data transformation

Theories: process virtualization theory
The Compensatory Interaction Between User Capabilities and Technology Capabilities in Influencing Task Performance: An Empirical Assessment in Telemedicine Consultations

2016 | Management Information Systems Quarterly | Citations: 0
Authors: Serrano, Christina; Karahanna, Elena

Abstract: The article discusses compensatory effects of user capabilities in relation to t ... Expand

Abstract: The article discusses compensatory effects of user capabilities in relation to technological capabilities in task performance outcomes. Topics include technology-mediated expert consultations, user abilities in information presentation and information seeking, and the notion of compensatory adaptation. A mixed methods approach is used for testing the model in telemedicine consultations involving health information technology. Collapse

Semantic filters: process virtualization theory

Topics: electronic health task productivity information technology capability problem solving information system use

Methods: survey qualitative interview experiment field study mixed method

Theories: compensatory adaptation theory media theory media richness theory process virtualization theory
THE IMPACT OF PERCEIVED PROCESS CHARACTERISTICS ON PROCESS VIRTUALIZABILITY

2014 | European Conference On Information Systems | Citations: 0
Authors: Balci, Bilal

Abstract: Due to the growing world-wide globalization and the possibility to use new innov ... Expand

Abstract: Due to the growing world-wide globalization and the possibility to use new innovations of the digital economy, more and more processes and services are being virtualized. Recently, Process Virtualization Theory has been suggested as one way for understanding factors that affect the behavior of process participants when they face a virtual process. In order to verify the theory’s core claims, we design a research model and subsequently develop measurement instruments to empirically analyze and test why different process participants use or do not use this process in a virtual environment. Therefore we develop measurement instruments and conduct a questionnaire-based survey study carried out in Frankfurt Airport as well as at the Leipzig Airport in Germany with 183 participants in total. The results indicate that process characteristics in the form of requirements affect individual attitudes towards using airline check-in processes, which can be conducted virtually by checking in online via a website, or physically by checking in at the counter at the airport. We provide empirical evidence for the validity of Process Virtualization Theory, and demonstrate that our model is statistically significant and well constructed. Collapse

Semantic filters: process virtualization theory

Topics: virtualization technology usage intention website internet technology user behavior

Methods: survey partial least squares regression survey design factor analysis literature study

Theories: process virtualization theory
The State of the Art on Process Virtualization: A Literature Review

2014 | Americas Conference on Information Systems | Citations: 0
Authors: Balci, Bilal

Abstract: The growing world-wide globalization and the possibility to use new innovations ... Expand

Abstract: The growing world-wide globalization and the possibility to use new innovations of the digital economy leads to the fact that more and more processes and services are being virtualized. The purpose of this paper is to describe, synthesize, evaluate, and integrate the results of prior research on Process Virtualization Theory by conducting a systematic literature review. We selected six academic databases and search engines as adequate with respect to the IS field, covering the period of time from 2008 to date. We created an initial catalogue of existing research and approaches that focus on process characteristics or characteristics of the IT-based virtualization mechanisms. We categorize, consolidate, and discuss the relevant papers accordingly. The results show that empirical studies of Process Virtualization Theory are lacking and the theoretical research is still the most used method. Collapse

Semantic filters: process virtualization theory

Topics: database system search engine virtualization technology Wikipedia

Methods: literature study literature sample field study qualitative interview survey

Theories: process virtualization theory

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Found 16 articles

Moving Beyond Rule-Based Automation: A Method for Assessing Cognitive Automation Use Cases

Does Virtualization Capability Maturity Influence Information Systems Development Performance? Theorizing the Non-Linear Payoffs

Strategic Initiatives and Digital Resources: Construct Definition and Future Research Directions

P2P Collaborative Consumption: Towards Sustainability in the Virtualization Processes of Knowledge Sharing Firms

The Impact of Financial Technology on Customer Intention to Use Financial Services through the Lenses of Process Virtualization Theory

The Theory of Process Augmentability

Factors That Constrain Or Inhibit Virtualization In A Government-To-Citizen Electronic Service

The Compensatory Interaction Between User Capabilities and Technology Capabilities in Influencing Task Performance: An Empirical Assessment in Telemedicine Consultations

THE IMPACT OF PERCEIVED PROCESS CHARACTERISTICS ON PROCESS VIRTUALIZABILITY

The State of the Art on Process Virtualization: A Literature Review