Abstract: As the current global pandemic continues to impinge on organizations' operation ...
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Abstract: As the current global pandemic continues to impinge on organizations' operations worldwide, balancing the tensions imposed by the turbulent environment is becoming necessary to endure the crisis. This difficult balancing act calls for a different type of agility than previously explored. In extreme contexts, such as this one, digital platforms are becoming instrumental in helping organizations realize digital agility, by shifting to new modes of operation in order to survive. This research employs a case study of a rapidly changing digital platform, within an Australian university. By drawing on the theories of coevolution and punctuated equilibrium as the combined theoretical lens, we theorize a number of mechanisms of coevolution, which explain the dynamic and mutually-shaping relationship between the organization's responses and digital platform's modules. The findings show that digital agility is achieved through a series of fast adaptations between the strategic and the digital platform levels and their environment. KeywordsDigital platforms, digital agility, extreme contexts, COVID From a socio-technical perspective, we recognize that this mutual shaping of digital platforms (in particular their modules) and the organization's responses to situational turbulence occurs in widening contexts
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Semantic filters:
Cynefin frameworkpseudonymity
Topics:
digital platform IS agility information system use covid 19 electronic mail
Methods:
qualitative interview case study qualitative coding theory development qualitative content analysis
Theories:
co-evolution theory punctuated equilibrium theory Cynefin framework
