Input control and its signalling effects for complementors' intention to join digital platforms

2023 | Information Systems Journal | Citations: 2

Authors: Adam, Martin; Croitor, Evgheni; Werner, Dominick; Benlian, Alexander; Wiener, Martin

Abstract: Existing information systems (IS) research on platform control has largely focus ... Expand

Abstract: Existing information systems (IS) research on platform control has largely focused on examining how input control (i.e., the mechanisms used to control platform access) affects complementors' intentions and behaviours after their decision to join a digital platform. Yet, our understanding of how input control is perceived before this decision and how such perceptions influence prospective complementors' intention to join a platform is still nascent. In this regard, our study views input control as a salient signal that shapes prospective complementors' expected benefits and costs (i.e., their performance and effort expectancy), and ultimately their decision to join a digital platform. Drawing on signalling theory and the antecedent-benefit-cost (ABC) framework, we conducted a randomized online experiment in the context of donation-based crowdfunding. The experiment results offer empirical support for this view by showing that input control has distinct and complex signalling effects for prospective complementors. In particular, our findings reveal curvilinear and competing signalling effects, with perceived input control increasing both performance expectancy (at a decreasing rate) and effort expectancy (at an increasing rate). Also, we find that performance expectancy linearly increases prospective complementors' intention to join a platform, whereas effort expectancy linearly decreases their intention to do so. These findings imply that the overall relationship between perceived input control and intention to join follows an inverted U-shape curve, which means that neither a low nor a high, but a moderate degree of perceived input control maximizes prospective complementors' intention to join. In sum, the results of our study provide novel and important insights into the signalling role that perceived input control plays in shaping prospective complementors' decision to join a digital platform. Collapse

Topics: digital platform crowdsourcing crowdfunding behavioral intention digital ecosystem

Methods: experiment mediation analysis survey survey design theory development

Theories: signaling theory

Gamified monetary reward designs: Offering certain versus chance-based rewards

2023 | Information Systems Journal | Citations: 0

Authors: Adam, Martin; Reinelt, Annika; Roethke, Konstantin

Abstract: To motivate visitors to engage with websites, e-tailers widely employ monetary r ... Expand

Abstract: To motivate visitors to engage with websites, e-tailers widely employ monetary rewards (e.g., vouchers, discounts) in their website designs. With advances in user interface technologies, many e-tailers have started to offer gamified monetary reward designs (MRDs), which require visitors to earn the monetary reward by playing a game, rather than simply claiming the reward. However, little is known about whether and why gamified MRDs engage visitors compared to their non-gamified counterpart. Even less is known about the effectiveness of gamified MRDs when providing certain or chance-based rewards, in that visitors do or do not know what reward they will gain for successfully performing in the game. Drawing on cognitive evaluation theory, we investigate gamified MRDs with certain or chance-based rewards and contrast them to non-gamified MRDs with certain rewards in user registration systems. Our results from a multi-method approach encompassing the complementary features of a randomised field experiment (N = 651) and a randomised online experiment (N = 330) demonstrate differential effects of the three investigated MRDs on user registration. Visitors encountering either type of gamified MRD are more likely to register than those encountering a non-gamified MRD. Moreover, gamified MRDs with chance-based rewards have the highest likelihood of user registrations. We also show that MRDs have distinct indirect effects on user registration via anticipated experiences of competence and sensation. Overall, the paper offers theoretical insights and practical guidance on how and why gamified MRDs are effective for e-tailers. Collapse

Topics: website electronic mail electronic commerce gamification website design

Methods: experiment randomized field experiment survey experimental task mixed method

Theories: cognitive evaluation theory self determination theory

Online Labor Platforms and the Role of Job Security and Compensation (Mis)Fits for Gig Workers

2023 | International Conference on Information Systems | Citations: 1

Authors: Adam, Martin; Wiener, Martin; Benlian, Alexander

Abstract: Online labor platforms (OLPs) use algorithms to manage their workers. Prior res ... Expand

Abstract: Online labor platforms (OLPs) use algorithms to manage their workers. Prior research has examined how OLP management shapes workers' attitudes, implicitly assuming that workers have the same preferences. However, research has largely neglected the role of (mis)fits between what workers need and what they receive from OLPs. Therefore, we conducted a survey with 121 Mechanical Turk workers and used polynomial regression analysis of workers' actual needs and perceived OLP supplies. Our results suggest that higher job security fit decreases perceived exploitation and increases system satisfaction, whereas higher compensation fit decreases perceived exploitation. In addition, we find that job security misfit has decreasing marginal effects on perceived exploitation and increasing marginal effects on system satisfaction. Overall, we contribute to a more nuanced understanding of workers' reactions to the design of OLPs by shedding light on the interplay between what gig workers need and what they perceive to receive from such platforms. Collapse

Topics: IS satisfaction platform worker algorithmic management digital platform ride sharing platform

Methods: survey regression analysis method cross sectional research polynomial regression theoretical contribution

Remote Workers’ Privacy Concerns, Psychological Climate for Face Time, and Organizational Affective Commitment

2023 | HICSS | Citations: 0

Authors: Afota, Marie-Colombe; Cañibano, Almudena; Ollier-Malaterre, Ariane; Provost Savard, Yanick; Léon, Emmanuelle

Abstract: During the Covid-19 pandemic, the shift to high-intensity remote work—three days ... Expand

Abstract: During the Covid-19 pandemic, the shift to high-intensity remote work—three days or more a week—accelerated the digitalization of work processes on platforms such as Slack or Teams and the blurring of boundaries between work and personal life through videoconferencing and the use of personal devices for work. This paper explores the relationships between high-intensity remote workers’ information and communication technologies (ICT) privacy concerns, psychological climate for face time, and organizational affective commitment. Building on organizational support and social information processing theories, we argue that ICT privacy concerns and perceptions that an organization values physical presence in-office may undermine commitment to the organization. Based on a two-wave study of 1065 remote workers in a large multinational bank, we find that ICT privacy concerns and psychological climate for face time reinforce one another and are negatively associated with subsequent affective organizational commitment. Collapse

Topics: information privacy concern organizational commitment remote work IT supported collaboration privacy

Methods: statistical hypothesis test chi squared test longitudinal research SEM tool structural equation modeling

Theories: social information processing theory

Differential Impact of Content in Online Communication on Heterogeneous Candidates: A Field Study in Technical Recruitment

2023 | Information Systems Research | Citations: 0

Authors: Aggarwal, Rohit; Lee, Michael J.; Midha, Vishal

Abstract: Recruitment is a critical activity for companies, and the research community has ... Expand

Abstract: Recruitment is a critical activity for companies, and the research community has also shown significant interest in examining technology recruitment. Companies often communicate how they value their employees along with job requirements to potential candidates in a bid to attract them. However, there is an overall lack of understanding of how candidates react to such information and how their motivation toward the job changes with such online communication. Although there is substantial work that examines the decision-making process of managers who do technical hiring, to the best of our knowledge, there is a paucity of work that investigates the decision-making process of technical candidates. The broad research question studied is how including certain content in online communication about a technical job opportunity may (de)motivate heterogeneous candidates differently in applying for the job. We theorize the underlying process of how including certain content in online job communication may influence candidates’ propensity to apply and their minimum acceptable salary increase if they were to join the company. Additionally, we capture mediating variables that influence the effect of different online content on candidates’ propensity to apply and on candidates’ minimum acceptable salary increase. By testing actual job application behavior in a field study, we confirmed the content that can attract high performers while discouraging low performers from applying.History: Yong Tan, Senior Editor; Yan Huang, Associate Editor.Supplemental Material: The online appendices are available at https://doi.org/10.1287/isre.2022.1120. Collapse

Topics: social media electronic mail IS economics economic surplus IT workforce

Methods: experimental group survey field study factor analysis descriptive statistic

Theories: motivation theory

How Review Quality and Source Credibility Interacts to Affect Review Usefulness: An Expansion of the Elaboration Likelihood Model

2023 | Information Systems Frontiers | Citations: 0

Authors: Aghakhani, Navid; Oh, Onook; Gregg, Dawn; Jain, Hemant

Abstract: This study extends our understanding of what makes an online review useful by ex ... Expand

Abstract: This study extends our understanding of what makes an online review useful by examining the effects of review quality (i.e., as a composite variable of review comprehensiveness and review topic consistency) on review usefulness, and the moderating effects of source credibility on the relationship between review quality and review usefulness. The Elaboration Likelihood Model, convergence theory, and cueing effect literature are used to define the variables of review comprehensiveness and review topic consistency. Analyses of 27,517 restaurant reviews from Yelp show that review topic consistency has a positive effect on review usefulness, but, contrary to our hypothesis, review comprehensiveness has a negative effect on review usefulness. We also found source credibility positively moderates the effect of review comprehensiveness on review usefulness, but negatively moderates the effect of review topic consistency on review usefulness. Theoretical and practical implications are discussed. Collapse

Topics: online review user-generated content Python website data breach

Methods: topic model term frequency–inverse document frequency NLTK statistical hypothesis test robustness check

Theories: elaboration likelihood model

Get a Word in Edgewise: Post Character Limit and Social Media-Based Customer Service

2023 | HICSS | Citations: 0

Authors: Al Balawi, Ramah; Hu, Yuheng; Qiu, Liangfei

Abstract: In this paper, we study the role of extending character limits on firm responses ... Expand

Abstract: In this paper, we study the role of extending character limits on firm responses on social media. By leveraging a natural experiment setting: the unexpected increase in post character limit on Twitter, we empirically investigate the impact on the linguistic styles of social media-based customer service responses. Using a Regression Discontinuity in Time Design and leveraging a panel dataset, our results suggest that extending character limits influences firm to change the linguistic styles in their responses which could influence consumers' perceptions. Our results show that extending post-character limits significantly reduces the readability ease of firm responses, on average, while increasing the concreteness and personal closeness scores of these responses, on average. We show that these changes were effective in influencing customer satisfaction. Collapse

Topics: social media Twitter customer service customer satisfaction user experience

Methods: instrumental variables estimation regression discontinuity design descriptive statistic regression analysis method robustness check

Theories: theory of affordance

Too Tired and in Too Good of a Mood to Worry About Privacy: Explaining the Privacy Paradox Through the Lens of Effort Level in Information Processing

2023 | Information Systems Research | Citations: 0

Authors: Alashoor, Tawfiq; Keil, Mark; Smith, H. Jeff; McConnell, Allen R.

Abstract: The confluence of digital transactions, growing cybersecurity threats, and the i ... Expand

Abstract: The confluence of digital transactions, growing cybersecurity threats, and the internet of the future (e.g., web 3.0 and the metaverse) have made information privacy increasingly important to consumers and companies that rely on consumers willingly sharing their personal information. Although information privacy has been of interest to researchers for decades and much has been learned, one thing that perplexes scholars is the privacy paradox, which we define as a mismatch between stated privacy concerns and actual disclosure behaviors. In this paper, we shed light on this phenomenon and show that low-effort information processing triggered by cognitive depletion (Experiment 1), positive mood (Experiment 2), or both (Experiment 3) significantly attenuates the association between stated privacy concerns and disclosure behaviors. These findings do not indicate that individuals do not care about privacy because we find consistent evidence in the three experiments for a significant negative association between stated privacy concerns and disclosure behaviors when individuals have sufficient cognitive capacity (Experiment 1), experience a negative (or neutral) mood (Experiment 2), or have sufficient cognitive capacity coupled with a negative mood state (Experiment 3). Our findings reveal that the paradox is neither an absolute phenomenon nor a myth, but its existence is conditional on contextual factors, including psychological factors related to information processing. We discuss our contribution to privacy theory and provide implications for consumers, companies, and policymakers. History: Alessandro Acquisti, Senior Editor; Idris Adjerid, Associate Editor. Supplemental Material: The online appendix is available at https://doi.org/10.1287/isre.2022.1182. Collapse

Topics: information privacy concern privacy decision making mobile application task productivity

Methods: experiment descriptive statistic statistical hypothesis test theory development Student's t-test

Theories: elaboration likelihood model

The Roles of Opinion Leaders in Elevating Online Health Discussion: Evidence from Reddit

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Alazazi, Massara; Wang, Bin

Abstract: Social networking sites and online communities are used by billions of people g ... Expand

Abstract: Social networking sites and online communities are used by billions of people globally. It is important to understand the participation in these collaborative platforms and the roles different participants play. In this study, we examine the roles both local and global opinion leaders play and their influence on the community using content related to Covid mental health from Reddit. We employed social network analysis to identify opinion leaders based on their network position and connections, and we used sentiment analysis and econometric models to examine their impact on online health community participation. Our study reveals that global opinion leaders have more influence on thread participation than local opinion leaders. In addition, negative emotions expressed encourage more participants' involvement in online health community discussion. Collapse

Topics: electronic health Reddit covid 19 social network website

Methods: sentiment analysis social network analysis regression analysis method econometric modeling statistical hypothesis test

Impact of Anxiety on Information Processing Among Young Adults: An Exploratory Eye-tracking Study

2023 | HICSS | Citations: 0

Authors: Alrefaei, Doaa; Sankar, Gaayathri; Norouzi Nia, Javad; Djamasbi, Soussan; Liu, Shichao; Strauss, Sarah; Gbetonmasse, Somasse

Abstract: Anxiety, one of the most common mental illnesses among American adults, is often ... Expand

Abstract: Anxiety, one of the most common mental illnesses among American adults, is often assessed via self-reported measures. While self-reported measures provide an efficient step in capturing health symptoms from patients’ point of view, by their mere nature self-reported measures provide only a narrow interpretation of health symptoms. Capturing eye movements unobtrusively during self-reports, when patients summarize their experience of anxiety by choosing a single option among a set of alternatives, can provide invaluable insight about patients’ information processing and decision behavior. Because anxiety impacts how we attended to information that we use to select options, the objective moment-to-moment eye-movement data can substantially enrich the information that is typically provided by patients as single scores representing their anxiety levels. Supporting this point of view, our results indicate that eye movements may serve as valuable objective information complementing the subjective self-reported anxiety measures to enable more effective assessment and treatment of anxiety. Collapse

Topics: decision making innovation management

Methods: oculometry self reported survey regression analysis method survey experiment