The Future of Digital Platform Design - The Case of the EU Platform Regulation Discourse

2023 | European Conference On Information Systems | Citations: 1

Authors: Heimburg, Vincent; Schmitt, Julian; Wiesche, Manuel

Abstract: Digital platform research focuses on the mechanisms in digital platform ecosyst ... Expand

Abstract: Digital platform research focuses on the mechanisms in digital platform ecosystems and the dynamics between platform owners, complementors, and end-users. Recent studies are beginning to look beyond the boundaries of narrow platform ecosystems. The development of the European Union's DigitalMarkets Act (DMA) is a revelatory case to study this wider perspective. Hundreds of actors participated in discourses on the regulation, which aims to regulate so-called gatekeeper platforms that are allegedly powerful, unfair to platform users, and incontestable for competitors. By means of a critical discourse analysis, we coded 1720 contributions on the proposed and adopted DMA between June 2020 and July 2022. We identify 72 positions and 14 narratives along five discourses. Our study creates a better understanding of a wider perspective of platform ecosystem structure that goes beyond the triangle of platform owner, complementors, and end users. Collapse

Topics: digital ecosystem closed platform value creation participatory design electronic market

Methods: qualitative coding design methodology qualitative content analysis memoing grounded theory

Not everything is a Metaverse?! A Practitioners Perspective on Characteriz- ing Metaverse Platforms

2023 | HICSS | Citations: 0

Authors: Schöbel, S.; Karatas, J.; Tingelhoff, F.; Leimeister, J.

Abstract: Organizations claim to host what is called a metaverse-an extended version of o ... Expand

Abstract: Organizations claim to host what is called a metaverse-an extended version of our real world. First rudimental realizations of such metaverses can be found throughout the internet, e.g., Epic Game's Fortnite. At the same time, research and practice struggle to specify what a metaverse truly is and how we can characterize it. With our work, we analyze the proximity of the realization of a holistic metaverse platform and present the results of a qualitative interview study (n=30). The goal of our work is to use the expertise of practitioners to discuss different examples that claim to represent a metaverse, e.g., Second Life and Decentraland. To achieve this goal, we develop a typology we call the Metagon and use it to evaluate existing metaverse platforms. We contribute to theory by clarifying the meaning of metaverse platforms. Practitioners are guided by a demonstration of metaverse characteristics. Collapse

Topics: virtual reality Second Life virtual world IT security privacy

Methods: qualitative interview theoretical contribution literature study design artifact survey

Theories: organizational behavior theory

Usage Continuance in Software-as-a-Service

2022 | Information Systems Frontiers | Citations: 0

Authors: Baumann, Elias; Kern, Jana; Lessmann, Stefan

Abstract: Software-as-a-service applications are experiencing immense growth as their comp ... Expand

Abstract: Software-as-a-service applications are experiencing immense growth as their comparatively low cost makes them an important alternative to traditional software. Following the initial adoption phase, vendors are now concerned with the continued usage of their software. To analyze the influence of different measures to improve continued usage over time, a longitudinal study approach using data from a SaaS vendor was implemented. Employing a linear mixed model, the study finds several measures to have a positive effect on a software’s usage penetration. In addition to these activation measures performed by the SaaS vendor, software as well as client characteristics were also examined, but did not display significant estimates. The findings emphasize the need for proactive activation initiatives to raise usage penetration. More generally, the study contributes novel insights into the scarcely researched field of influencing factors on SaaS usage continuance. Collapse

Topics: software as a service knowledge management usage intention single sign on intranet

Methods: longitudinal research hierarchical linear modeling qualitative interview survey literature study

Mitigating the Security Intention-Behavior Gap: The Moderating Role of Required Effort on the Intention-Behavior Relationship

2021 | Journal of the Association for Information Systems | Citations: 0

Authors: Jenkins, Jeffrey; Durcikova, Alexandra; Jay F. Nunamaker, Jr

Abstract: Although users often express strong positive intentions to follow security polic ... Expand

Abstract: Although users often express strong positive intentions to follow security policies, these positive intentions fail to consistently translate to behavior. In a security setting, the inconsistency between intentions and behavior—termed the intention-behavior gap—is particularly troublesome, as a single failure to enact positive security intentions may make a system vulnerable. We address a need in security compliance literature to better understand the intention-behavior gap by explaining how an omnipresent competing intention—the user’s desire to minimize required effort—negatively moderates the relationship between positive intentions and actual security behavior. Moreover, we posit that this moderating effect is not accounted for in extant theories used to explain behavioral information security, introducing an opportunity to broadly impact information security research to more consistently predict behavior. In three experiments, we found that high levels of required effort negatively moderated users’ intentions to follow security policies. Controlling for this moderating effect substantially increased the explained variance in security policy compliance. The results suggest that security researchers should be cognizant of the existence of competing intentions, such as the desire to minimize required effort, which may moderate the security intention-behavior relationship. Otherwise, such competing intentions may cause unexpected inconsistencies between users’ intentions to behave securely and their actual security behavior. Collapse

Topics: security policy password data breach lean manufacturing IT security training

Methods: experiment experimental group survey statistical hypothesis test regression analysis method

Theories: theory of planned behavior protection motivation theory deterrence theory theory of bounded rationality

Design principles for learning analytics information systems in higher education

2021 | European Journal of Information Systems | Citations: 17

Authors: Nguyen, Andy; Tuunanen, Tuure; Gardner, Lesley; Sheridan, Don

Abstract: This paper reports a design science research (DSR) study that develops, demonstr ... Expand

Abstract: This paper reports a design science research (DSR) study that develops, demonstrates and evaluates a set of design principles for information systems (IS) that utilise learning analytics to support learning and teaching in higher education. The initial set of design principles is created from theory-inspired conceptualisation based on the literature, and they are evaluated and revised through a DSR process of demonstration and evaluation. We evaluated the developed artefact in four courses with a total enrolment of 1,173 students. The developed design principles for learning analytics information systems (LAIS) to establish a foundation for further development and implementation of learning analytics to support learning and teaching in higher education. Collapse

Topics: online learning system decision making affordance digital dashboard anonymity

Methods: design principle design artifact qualitative interview kernel theory survey

Theories: theory of affordance learning theory

Towards the Design of a Student-Centered Question-Answering System in Educational Settings

2021 | European Conference On Information Systems | Citations: 0

Authors: Wambsganss, Thiemo; Haas, Leonie; Soellner, Matthias

Abstract: Enrollments in distance-learning scenarios have been tremendously rising. Here, ... Expand

Abstract: Enrollments in distance-learning scenarios have been tremendously rising. Here, the ability of students to receive answers to questions is hindered due to an uneven educator-student ratio. Students often do not receive quick answers to simple questions, and educators feel stressed by answering the same questions repeatedly. However, advances in Natural-Language-Processing and Machine Learning bear the opportunity to design new forms of human-computer interaction by embedding question-answering (Q&A) models in conversational agents. Such a system enables students to receive personalized answers independent of an instructor, time, and location. This paper presents the first steps of our design science research project on designing a student-centered Q&A system that helps learners receive personalized answers in large-scale settings. Based on social response theory and user interviews, we propose five design principles for the design of a conversational Q&A system. Furthermore, we instantiate those principles as design features in a natively built prototype. Collapse

Topics: user requirement Python usability human computer interaction information retrieval

Methods: design principle qualitative interview design artifact design science chatbot

Theories: social response theory

A Cross-Country Investigation of User Connection Patterns in Online Social Networks

2019 | HICSS | Citations: 0

Authors: Bauer, Christine; Schedl, Markus

Abstract: Given the global expansion, the borderless nature, and the social impact of soci ... Expand

Abstract: Given the global expansion, the borderless nature, and the social impact of social media, this paper provides an examination of users’ connection patterns in online social networks, more specifically the users’ cross-country connection patterns. We study three highly different social media platforms, Facebook, Last.fm, and 500px, and approach two main research questions: First, we set out to answer which countries’ social media users are mainly connected with users within their own country; and which countries are characterized by a wide spectrum of cross-country (transnational) user connections. In doing so, we also identify the “attractor” countries, being characterized by alluring a large portion of users from other countries to connect to users in the respective attractor country. Second, we compare the results between the three social media platforms under investigation and analyze and discuss differences in the cross-country connection patterns. Third, we investigate whether countries’ attractor values are correlated with cultural features (according to Hofstede). Collapse

Topics: Facebook social media recommender system application programming interface advertising management

Methods: descriptive statistic literature study social network analysis computational algorithm

Theories: cultural dimensions theory

A Longitudinal Study of Unauthorized Access Attempts on Information Systems: The Role of Opportunity Contexts

2019 | Management Information Systems Quarterly | Citations: 14

Authors: Wang, Jingguo; Shan, Zhe; Gupta, Manish; Rao, H. Raghav

Abstract: This study investigates employee behavior of unauthorized access attempts on inf ... Expand

Abstract: This study investigates employee behavior of unauthorized access attempts on information systems (IS) applications in a financial institution and examines how opportunity contexts facilitate such behavior. By contextualizing multilevel criminal opportunity theory, we develop a model that considers both employee- and department-level opportunity contexts. At the employee level, we hypothesize that the scope and data value of the applications that an employee has legitimately accessed, together with the time when and location where the employee initiates access, affect the likelihood of the employee making unauthorized access attempts. At the department level, we hypothesize that department size moderates the impact of employee-level contextual variables on the likelihood of an employee making unauthorized attempts. To test these hypotheses, we collected six months of access log data from an enterprise single sign-on system of a financial institution. We find the hypothesized main effects of all employee-level contextual variables and department size are supported. In addition, department size reinforces the effects of data value, off-hour access, off-site access, and their interaction term, except for that of scope, on the outcome variable. Robustness analyses indicate that the proposed model does not align with those employees who might not know the systems well enough or who might make honest mistakes. We also discuss the theoretical and practical implications of the study. Collapse

Topics: insider threat data security mobile application internet technology single sign on

Methods: instrumental variables estimation statistical hypothesis test regression analysis method descriptive statistic hierarchical linear modeling

Theories: activity theory crime opportunity theory

When Do It Security Investments Matter? Accounting for the Influence of Institutional Factors in the Context of Healthcare Data Breaches

2017 | Management Information Systems Quarterly | Citations: 118

Authors: Angst, Corey M.; Block, Emily S.; D'Arcy, John; Kelley, Ken

Abstract: In this study, we argue that institutional factors determine the extent to which ... Expand

Abstract: In this study, we argue that institutional factors determine the extent to which hospitals are symbolic or substantive adopters of information technology (IT) specific organizational practices. We then propose that symbolic and substantive adoption will moderate the effect that IT security investments have on reducing the incidence of data security breaches over time. Using data from three different sources, we create a matched panel of over 5,000 U.S. hospitals and 938 breaches over the 2005–2013 time frame. Using a growth mixture model approach to model the heterogeneity in likelihood of breach, we use a two class solution in which hospitals that (1) belong to smaller health systems, (2) are older, (3) smaller in size, (4) for-profit, (5) nonacademic, (6) faith-based, and (7) less entrepreneurial with IT are classified as symbolic adopters. We find that symbolic adoption diminishes the effectiveness of IT security investments, resulting in an increased likelihood of breach. Contrary to our theorizing, the use of more IT security is not directly responsible for reducing breaches, but instead, institutional factors create the conditions under which IT security investments can be more effective. Implications of these findings are significant for policy and practice, the most important of which may be the discovery that firms need to consider how adoption is influenced by institutional factors and how this should be balanced with technological solutions. In particular, our results support the notion that deeper integration of security into IT-related processes and routines leads to fewer breaches, with the caveat that it takes time for these benefits to be realized. Collapse

Topics: IT security data breach health information system technology adoption database system

Methods: theory development SEM tool conceptual modelling regression analysis method robustness check

Theories: institutional theory

Development of Government-to-Employee Portals: A Developing Country Case Study

2017 | Americas Conference on Information Systems | Citations: 0

Authors: Larkotey, Winfred Ofoe; Effah, John; Boateng, Richard

Abstract: The purpose of this study is to understand how social structures shape the devel ... Expand

Abstract: The purpose of this study is to understand how social structures shape the development of e-government portals and vice versa. E-Government portal research has focused on adoption, service delivery, accessibility, challenges, failures, evaluation and less on the co-shaping relationship between structure and interaction. Therefore, a knowledge gap exists on how social structure and interactions co-shape each other. This study focusses on the experiences of how the social structures shaped the development of a government-to-employee portal and vice versa in a developing country. It uses interpretive case study approach as methodology and the structuration theory (ST) as analytical lens to understand the how structure and interaction co-shaped each other. The findings show ST can explain the co-shaping relationship between structure and interaction from a developing country perspective. This study contributes to research, practice and policy by offering rich insights into how social structures and interactions co-shape each other. Collapse

Topics: government system systems development virtual workplace single sign on internet technology

Methods: qualitative interview case study field study personal interview

Theories: structuration theory