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The Influence of Mental Models on Employee-Driven Digital Process Innovation during Times of a Crisis

2022 | International Conference on Information Systems | Citations: 0
Authors: Oberländer, Anna Maria; Leyer, Prof Dr Michael

Abstract: Digital technologies democratise the development of digital innovation. The res ... Expand

Abstract: Digital technologies democratise the development of digital innovation. The resulting employee-driven digital innovation has become a major driver for digital transformations and especially important during crisis times, such as the COVID 19 pandemic. To better understand cognitive factors influencing employee-driven digital process innovation (EDPI), we investigate the role of individual mental models for EDPI during times of a crisis compared to 'normal' times. Drawing from longitudinal data before and during the COVID 19 crisis, we find mental models having a significant influence on EDPI behaviour during 'normal' times. This relationship, however, loses robustness during the crisis, when employees with more accurate mental models show significant less EDPI behaviour before slowly recovering. We relate these findings to the mental models' explanatory power and derive recommendations for management. Our study contributes explanatory knowledge on employee-driven digital innovation and related cognitive antecedents. Collapse

Semantic filters: mental model theory statistical hypothesis test

Topics: innovation management pandemic covid 19 digital innovation business process innovation

Methods: longitudinal research survey partial least squares regression repeated measures ANOVA parametric test

Theories: mental model theory
How teams complete tasks in virtual worlds

2017 | Americas Conference on Information Systems | Citations: 0
Authors: Goel, Dr Lakshmi

Abstract: Given the unique affordances of virtual worlds, it is important to study how tea ... Expand

Abstract: Given the unique affordances of virtual worlds, it is important to study how teams function in such environments to complete tasks. One framework that has been used to understand how teams function is the punctuated equilibrium (PE) model, which provides an explanation for how teams complete tasks in a temporal frame, but falls short in explaining why teams carry out processes in certain ways. Preliminary analysis of data collected from 84 teams performing a complex decision-making task in the virtual world of Second Life shows evidence for the PE model. However, there is also evidence of unique social and contextual affordances of virtual worlds that enable members to use boundary objects and revise individual and shared mental models as they interact. Based on these preliminary results, we hope to arrive at a model of how teams complete tasks in virtual worlds. Collapse

Semantic filters: mental model theory statistical hypothesis test

Topics: virtual world decision making Second Life video game

Methods: experiment statistical hypothesis test survey quasi experiment theory development

Theories: boundary objects theory mental model theory punctuated equilibrium theory
Designing consumer interfaces for experiential tasks: an empirical investigation
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2005 | European Journal of Information Systems | Citations: 13
Authors: Wells, John D.; Fuerst, William L.; Palmer, Jonathan W.

Abstract: In the early adoption phase of business-to-consumer (B2C) ecommerce, the tasks t ... Expand

Abstract: In the early adoption phase of business-to-consumer (B2C) ecommerce, the tasks that proved most conducive to online consumer interaction typically were goal-directed, being clear in sequence and structure. A key challenge in ecommerce is the ability to design interfaces that support experiential tasks in addition to goal-directed tasks. Most of the ecommerce research on interface design, however, has focused on goal-directed tasks and has not addressed experiential tasks. Based on the literature from interface metaphors and mental models, this paper explores the use of tangible attributes derived from the physical business domain as a technique for designing an interface that effectively supports experiential tasks. A laboratory experiment was designed and conducted to test the impact of two types of interfaces and business domain familiarity when completing an experiential task. Because consumers need to retain and recall information to evaluate products/services or to make brand associations, retention/recall of information was measured on both the day of the treatment and after a 2-day lag. Results revealed that the interface based upon the business domain metaphor stimulated higher levels of retention and recall of information and thus provided the desired support for experiential tasks. Further, users with weaker domain familiarity showed the greatest improvement in retention and recall, particularly after a 2-day lag, when using the interface with the business domain metaphor design. Collapse

Semantic filters: mental model theory statistical hypothesis test

Topics: usability website electronic commerce human computer interaction user interface

Methods: survey experiment design guideline parametric test ANOVA

Theories: mental model theory
Exploring the impact of formal training in ISD methods on the cognitive structure of novice information systems developers
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2000 | Information Systems Journal | Citations: 10
Authors: Lee, Jungwoo; Truex, Duane P.

Abstract: Abstract. Hundreds of information systems development (ISD) methods exist at the ... Expand

Abstract: Abstract. Hundreds of information systems development (ISD) methods exist at the present time, covering many different perspectives on the problem of systems development. There is a fairly consistent assumption running although debate on ISD methods; namely, that systems development is a cognitively intensive activity. But despite considerable study systems development remains a poorly understood activity. There is also evidence that, in practice, systems development projects are being approached from phenomenological pragmatism rather than from formally proposed teleological prescriptions, or ISD methods. That is, in practice ISD methods do not appear to be widely followed. This raises a question as to whether part of the reason lies in the training in formal ISD methods. Or phrased differently: what impact does formal development methods training have upon the cognitive development of systems developers. This research investigates one aspect of the relationship between the methodical training and the cognitive structure of novice systems developers, i.e. changes in a developer's cognitive complexity. The study suggests a cognitive growth cycle experienced by systems developers that underlies an informed method usage cycle. Collapse

Semantic filters: mental model theory statistical hypothesis test

Topics: system development method systems design systems development decision making

Methods: experiment repertory grid technique literature study experimental design within subject experiment

Theories: cognitive complexity theory mental model theory personal construct theory

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Found 4 articles

The Influence of Mental Models on Employee-Driven Digital Process Innovation during Times of a Crisis

How teams complete tasks in virtual worlds

Designing consumer interfaces for experiential tasks: an empirical investigation

Exploring the impact of formal training in ISD methods on the cognitive structure of novice information systems developers