Understanding the Value of Reputation Systems in Enterprise Social Media (ESM)-The Impact on ESM Engagement Behaviors

2016 | International Conference on Information Systems | Citations: 2

Authors: Leidner, Dorothy; Tripp, John; Zhang, Sixuan

Abstract: Enterprise Social Media (ESM) platforms have been gaining popularity in organiza ... Expand

Abstract: Enterprise Social Media (ESM) platforms have been gaining popularity in organizations in recent years. Despite the perceived value of these platforms, many ESM projects fail in their first six months because of the lack of employee engagement. Reputation systems, which track user behaviors within the ESM and assign the user a reputation score based upon a points system designated by the organization, have shown promise as a catalyst for greater employee engagement. This RIP seeks to understand the impact of the reputation systems on users’ ESM engagement behaviors. More specifically, on the user side, we examine: How do employees’ beliefs about online reputation in the reputation leaderboard influence employees’ ESM engagement behaviors? On the artifact side, we investigate: How does the design of reputation systems influence employees’ ESM engagement behaviors? We present the motivations, theoretical basis and research model, and the intended research design for the study. Collapse

Topics: online reputation system word of mouth information system use user behavior

Methods: experimental group qualitative interview mixed method PLS tool statistical hypothesis test

Theories: representation theory organizational behavior theory theory of impression management

The A-List vs. the Long Tail: Technology Bloggers and Reputation

2009 | Americas Conference on Information Systems | Citations: 0

Authors: Mattson, Thomas; Davidson, Elizabeth

Abstract: This paper investigates reputation as it pertains to independent bloggers. We pr ... Expand

Abstract: This paper investigates reputation as it pertains to independent bloggers. We propose that the existing corporate reputation literature does not apply to independent bloggers because independent bloggers may or may not be blogging for money, are “I” centric as opposed to customer centric, and have no ideal standards to be judged against. We apply Chris Anderson’s (2006) long tail theory to independent blogging and propose the nature of independent blogging is different depending on whether the blogger is in the head or in the tail of the hit distribution curve. Consequently, the reputational characteristics of a blogger may vary depending on the context and depending on where along this curve the blogger falls. Although Anderson uses the long tail theory to explain an economic phenomenon, it is a useful lens to explain behavioral differences among independent bloggers. Furthermore, this conceptual paper theorizes that the salience of specific types of identity, the level of social capital, the importance of subjective norms, and attitudes toward the status quo will all vary throughout the hit distribution curve of the long tail and all of these factors will have an impact on a blogger’s reputation in a given context. We illustrate this theory with examples from the independent technology blogging community. Collapse

Topics: social capital blog Twitter search engine Google+

Methods: theory development literature study

Theories: system justification theory theory of planned behavior theory of impression management

Trust Performance and Dramaturgical Plays in Virtual Teams

2002 | European Conference On Information Systems | Citations: 0

Authors: Panteli, Niki

Abstract: The paper uses the dramaturgical perspective for conceptualising trust developme ... Expand

Abstract: The paper uses the dramaturgical perspective for conceptualising trust development within temporary virtual teams. The underlying assumption is that temporary teams do not have the luxury of time, which according to the traditional trust theories, enables familiarity among project participants and promotes trust development. Yet, in these teams, trust needs to develop quickly and it is important that it lasts throughout the short duration of the project lifecycle. Using the metaphor of a theatre, the dramaturgical model of trust relationships is developed and is used to present actors, co-actors and audience as all playing a key role during the scripting, staging and performing phases of virtual plays. Particular importance is given to the interactions between these players at the performance stage. As it is argued, these interactions elicit the process of trust development within the temporary setting of virtual teams constituting to a type of trust relationship that is mutually negotiated and jointly constructed. This type of trust is called situated trust and emerges from the scripted and unscripted computer-mediated interactions of virtual players. Collapse

Topics: virtual teamwork electronic mail video conference communication service infrastructure pseudonymity

Theories: theory of impression management