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Social media analytics and value creation in urban smart tourism ecosystems
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2017 | Information & Management | Citations: 9
Authors: Brandt, Tobias; Bendler, Johannes; Neumann, Dirk

Abstract: In this article, we demonstrate the potential value that the spatial and semanti ... Expand

Abstract: In this article, we demonstrate the potential value that the spatial and semantic analysis of social media messages can provide to smart tourism ecosystems. Building upon a showcase of 600,000 Twitter messages in San Francisco, we illustrate insights for stakeholders within the tourism sector from various analyses, including kernel density estimation and latent Dirichlet allocation. We show that social media analytics captures spatial patterns within the city that relate to the presence of users and the environmental and topical engagement. Furthermore, we outline how these patterns serve as an input to value creation for smart urban tourism. Collapse

Semantic filters: urban tourism

Topics: Twitter social media value creation computer hardware social media analytics

Methods: spatial analysis sensitivity analysis natural language processing design artifact latent dirichlet allocation
Special section on generative smart tourism systems and management: Man–machine interaction
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2016 | International Journal of Information Management | Citations: 0
Authors: Koo, Chulmo; Yoo, Kyung-Hyan; Lee, Jae-Nam; Zanker, Markus

Abstract: ... Expand

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Semantic filters: urban tourism

Topics: human computer interaction blog information management usability business model

Methods: literature sample

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Social media analytics and value creation in urban smart tourism ecosystems

Special section on generative smart tourism systems and management: Man–machine interaction