EMBRACING CONCEPTUAL MODELLING TO ENABLE THE MEDIATION ROLE OF ENTERPRISE INFORMATION SYSTEMS

2023 | European Conference On Information Systems | Citations: 0

Authors: Chis, Andrei; Ghiran, Ana-Maria

Abstract: Nowadays, digital environments are critical regarding the way enterprise operat ... Expand

Abstract: Nowadays, digital environments are critical regarding the way enterprise operations are conducted and how enterprises are being developed. Traditional information systems used by enterprises need to evolve to accommodate the shift of their role from representation to mediation, role that has been recently conceptualized but not sufficiently researched to identify means that enable its operationalization across domains and purposes. This work identifies what are the key enablers and how should these be applied regardless of the domain of interest. For this, our paper showcases as a proof-of-concept artifact that operationalizes the before mentioned new role of the IS. Our proposal relies on Conceptual Modelling together with all the other related enablers like Digital Twins, metamodelling platforms or model-driven operation. Our example concerns the modern organization that continuously aims to become more innovative and gain competitive advantage therefore, it employs smart devices like drones in different business operations. Collapse

Topics: Python systems development digital twin usability production management

Methods: design science design artifact business process model and notation modeling language metamodel

Evaluating a Conversational Agent for Open Government Data Quality Assessment

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Chokki, Abiola Paterne; Clarinval, Antoine; Simonofski, Anthony; Vanderose, Benoît

Abstract: Governments have been publishing Open Government Data (OGD) on online portals t ... Expand

Abstract: Governments have been publishing Open Government Data (OGD) on online portals to encourage the development of value-added services. The success of these services depends heavily on the quality of OGD and its metadata. Several methods have been proposed to evaluate this quality, but some rely on manual assessments, which can be time-consuming and expensive to perform. Furthermore, these methods focus on the portal rather than the data, ignore user preferences, or do not distinguish between metadata and data quality. This makes it difficult for users to identify data quality issues. This paper proposes a list of OGD quality dimensions for assessing data and metadata quality. The dimensions were identified through a literature review and integrated into a novel conversational agent that incorporates user preferences into the quality assessment. A usability evaluation with 14 users reveals its ease of use and usefulness for obtaining overall and detailed (meta)data quality. Collapse

Topics: conversational agent ease of use data quality usability open data

Methods: design artifact survey literature study usability testing chatbot

Theories: technology acceptance model

Augmented Facilitation: Designing a multi-modal Conversational Agent for Group Ideation

2023 | International Conference on Information Systems | Citations: 0

Authors: Cvetkovic, Izabel; Gierlich-Joas, Maren; Tavanapour, Navid; Debowski-Weimann, Nicole; Bittner, Eva

Abstract: Human facilitators face the challenge to structure and collect relevant insight ... Expand

Abstract: Human facilitators face the challenge to structure and collect relevant insights from collaborative creative work sessions, which can suffer if they face a high workload. Hence, for effective value co-creation in organizational ideation we suggest an facilitation augmentation with a conversational agent (CA). CAs have the ability to support respective collaborative work by documenting and analyzing unstructured data. Following the design science research paradigm, and based on the literature about facilitation and human-AI collaboration, we derive design principles to develop a CA prototype that collects ideas from a group ideation session and displays them back in a structured (multi-modal) manner. We evaluate the CA by conducting four focus groups. Key findings show that the CA successfully distills and enriches information. Our study contributes to understanding the role of CA in augmenting facilitation and it provides guidance for practice on how to integrate these technologies in group meetings. Collapse

Topics: SWOT analysis artificial intelligence human AI collaboration human computer interaction participatory design

Methods: design artifact qualitative interview design principle group interview qualitative content analysis

Breaking bad habits: A field experiment about how routinized work practices can be made more eco-efficient through IS for sensemaking

2023 | Information & Management | Citations: 0

Authors: Degirmenci, Kenan; Recker, Jan

Abstract: We conducted a field experiment to compare the effects of information systems (I ... Expand

Abstract: We conducted a field experiment to compare the effects of information systems (IS) supporting reflective disclosure and information democratization on the sustainability footprint of a routine organizational work practice, paper printing. We find that both sensemaking processes lead to employees reducing their printing; however, the processes are interchangeable and do not mutually reinforce each other’s effects. This finding contrasts a latent assumption of prior research about a co-dependence between reflective disclosure and infor­ mation democratization, and suggests organizations have a choice in how they can design and use IS to help employees make sense of different possibilities for more eco-efficient work. Collapse

Topics: sensemaking electronic mail environmental sustainability system support systems design

Methods: experiment survey field experiment design artifact generalized linear model

Theories: theory of organizational sensemaking

Leveraging Low Code Development of Smart Personal Assistants: An Integrated Design Approach with the SPADE Method

2023 | Journal of Management Information Systems | Citations: 1

Authors: Elshan, Edona; Ebel, Philipp; Söllner, Matthias; Leimeister, Jan Marco

Abstract: Smart personal assistants (SPAs), such as Alexa for example, promise individuali ... Expand

Abstract: Smart personal assistants (SPAs), such as Alexa for example, promise individualized user interactions owing to their varying interaction possibilities, knowledgeability, and human-like behaviors. To support the widespread adoption and use of SPAs, organizations such as Google or Amazon provide low code environments that support the development of SPAs (e.g., for Google Home or Amazon's Alexa). These so-called low code platforms enable domain experts (e.g., business users without programming skills or experience) to develop SPAs for their purposes. However, using these platforms alone does not guarantee a useful and good conversation with novel SPAs due to non-intuitive design choices. Following a design science research approach, we propose the Smart Personal Assistant for Domain Experts (SPADE) method to address the missing link. This method supports domain experts in the development and contextualization of sophisticated SPAs for various application scenarios and focuses especially on conversational and anthropomorphic design steps. Our proof of concept and proof of value results show that SPADE is useful for supporting domain experts to create effective SPAs in different domains beyond private set-ups. Collapse

Topics: conversational agent low code development platform smart home end user development software developer

Methods: qualitative interview design artifact design science usability testing qualitative content analysis

Guidance in Business Intelligence & Analytics Systems: A Review and Research Agenda

2023 | European Conference On Information Systems | Citations: 0

Authors: Gunklach, Jonas; Nadj, Mario

Abstract: While the data amount grows exponentially, the number of people with analytical ... Expand

Abstract: While the data amount grows exponentially, the number of people with analytical and technical skills is only slowly increasing. This skill gap is putting pressure on the labor market and increasing the need for personnel with these skills. At the same time, companies are forced to think of alternative ways to empower their less-skilled workforce to take on Business Intelligence and Analytics (BI&A) tasks. One promising attempt to address these challenges may turn to the concept of guidance. However, the current body of research on guidance in BI&A systems is scattered and lacks a structured investigation from which future research avenues can be derived. To address this gap, this article analyzes five categories, namely BI&A phases, guidance degree, guidance generation, user roles, and interactivity form. Reviewing 82 articles, our contribution is to synopsize articles on guidance in BI&A systems and to suggest five research avenues. Collapse

Topics: analytical information system data visualization data quality business intelligence artificial intelligence

Methods: exploratory data analysis machine learning literature sample time series analysis longitudinal research

Collectively Ambidextrous Digital Service Ecosystems: A Case of Bureaucracy of Death

2023 | European Conference On Information Systems | Citations: 0

Authors: Hietala, Heidi; Päivärinta, Tero; Annanperä, Elina; Liukkunen, Kari

Abstract: Public services often extend beyond the public sector, requiring collaboration ... Expand

Abstract: Public services often extend beyond the public sector, requiring collaboration and interaction between public and private actors. Initiating digital service innovations in collaboration is challenging, especially in large-scale public service ecosystems. While individual service providers may have clashing interests, balancing incremental improvements and radical changes (i.e., pursuing ambidextrous development) requires collective efforts. We report a case of a digital service ecosystem related to the bureaucracy of a person's death in Finland. We focused on the pursuit of collective ambidexterity, which requires collaborative development among various actors. The suggested contributions are summarized as four propositions to facilitate collective ambidexterity in service ecosystems: 1) adoption of multiple collaboration modes pursuing both efficiency gains and innovation outcomes, 2) parallel foci of top-down and bottom-up ambidextrous balancing, 3) governance of collaboration and (dis)benefits management both intra-and inter-organizationally, and 4) focus on citizen life-events to facilitate development across organizational silos and innovation beyond suboptimization. Collapse

Topics: innovation management business process innovation digital service system integration digital innovation

Methods: case study single case study theory development focus group personal interview

Design and Evaluation of a Virtual Reality Game to Improve Physical and Cognitive Acuity

2023 | International Conference on Information Systems | Citations: 0

Authors: John, Blooma; Subramanian, Ramanathan; Kurian, Jayan Chirayath

Abstract: Physical and mental health are both integral to healthy living and ageing, and ... Expand

Abstract: Physical and mental health are both integral to healthy living and ageing, and a causalcum-symbiotic relationship has been observed between the two. Physical and cognitive activities such as exercise and board games are known to promote healthy ageing. In this regard, highly engaging lightboard games are known to improve hand-eye coordination, reflexes, and motor skills for individuals. Immersivity of virtual reality games can transform mundane and repetitive exercise routines into stimulating experiences, and they can be utilized by users to improve physical and cognitive performance from the comfort of their homes. In this study, we adopt design science framework to design, develop and evaluate a VR BATAK lightboard game to improve physical reaction, handeye coordination, visual memory and cognitive processing. Based on the findings from evaluation over three phases, we propose three design principles related to accessibility, sensory cueing and cognitive loading, as theoretical and practical contributions of this study. Collapse

Topics: virtual reality user experience usability extended reality user requirement

Methods: design principle survey design artifact design guideline design science

How Lending Experience and Borrower Credit Influence Rational Herding Behavior in Peer-to-Peer Microloan Platform Markets

2023 | Journal of Management Information Systems | Citations: 0

Authors: Lowry, Paul Benjamin; Xiao, Junji; Yuan, Jia

Abstract: This paper analyzes the herding behavior that characterizes lenders' lending dec ... Expand

Abstract: This paper analyzes the herding behavior that characterizes lenders' lending decisions on a microloan platform and explains how rational herding behavior can resolve the information-asymmetry problem, which is a well-known reason for the failure of online microloan platforms. Using a set of panel data on individual lending decisions acquired from Paipaidai.com (PPDai), an online microloan platform, we examine the influence of the lending decisions of prominent, experienced lenders on novice lenders to identify rational herding behavior. Our empirical analysis demonstrates that rational herding behavior can in fact efficiently reduce lender loss from borrower defaults caused by limited information. Although it is typically assumed that herding behavior is irrational, we find that it can be rational in this context and can thus shed light on why PPDai has succeeded while most other microloan platforms have failed. Accordingly, we make three key contributions: 1) we use heterogeneous herding effects to empirically determine whether lenders' herding behavior on PPDai is rational based on observational learning; 2) we investigate the moderating effect of borrower credit and novice-lender experience on herding, and we leverage this heterogeneity in lender experience to better explain loan results; and 3) because PPDai publicly provides potential lenders with a transparent credit score—in contrast to platforms like Prosper.com, which leverage hidden proprietary credit information from Experian—we further analyze the credit composition of prominent lenders to better understand the crucial determinants of rational herding. In fact, our follow-up survival simulations indicate that without rational herding, the total number of successful PPDai loans would have decreased by around 46 percent during the study period—a finding that further underlines the crucial influence of rational herding and the unique contextual factors of PPDai that have fostered it. Collapse

Topics: peer-to-peer model decision making peer-to-peer lending crowdsourcing data breach

Methods: simulation survival function proportional hazards model longitudinal research hazard function

Theories: lemon market theory loss aversion

Feedback on Shopping Receipt Data Through a Mobile App: A Pilot Study

2023 | HICSS | Citations: 0

Authors: Lurz, M.; Esterbauer, A.; Böhm, M.; Krcmar, H.

Abstract: Mobile applications have become popular tools for supporting healthy nutrition ... Expand

Abstract: Mobile applications have become popular tools for supporting healthy nutrition behavior. Current tools are primarily based on the detailed tracking of a user's direct consumption, thus intervening only during or even after a user has eaten something. With increasing home office hours (especially during the COVID-19 pandemic), people are eating more often at home, which has also led to a decrease in fruit and vegetable consumption. Therefore, we aim to support people in the food-shopping process. We suggest a mobile application that helps people reflect on their purchases and tries to nudge users toward healthier product choices. We conducted a pilot study with 31 participants who used the application for two consecutive weeks. During this time, we observed a decrease in the caloric values per 100 g of purchases. Furthermore, we collected positive feedback on the app regarding acceptance, usability, and user experience. Collapse

Topics: mobile application usability database system mobile health website

Methods: design artifact descriptive statistic survey usability testing design science