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Do You Still Trust? The Role of Age, Gender, and Privacy Concern on Trust after Insider Data Breaches
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2022 | ACM SIGMIS Database | Citations: 0
Authors: Bansal, Gaurav; Warkentin, Merrill

Abstract: Recently, data breaches, especially insider data breaches, have become increasin ... Expand

Abstract: Recently, data breaches, especially insider data breaches, have become increasingly common. However, there is a limited amount of research on the factors associated with the decrease in users' trust in response to these events. In this study, social role theory and socioemotional selectivity theory are applied to understand the role of age (younger and older), biological (male and female) and cultural (masculinity and femininity) gender, and the four dimensions of privacy concern-collection, secondary use, unauthorized access, and error-on initial trust and the corresponding decrease in trust associated with the three trust beliefs of ability, benevolence, and integrity. A scenario-based approach is used to focus on a case study of an insider breach. The findings also provide helpful insights into the comparative roles of trust builders (e.g., reputation and design) and trust crashers (e.g., privacy concerns) in the process of trust building and trust decrease in different demographics (e.g., older and younger, males and females) for overall trust and trusting beliefs. Theoretical, managerial, and social implications are discussed. Collapse

Semantic filters: socioemotional selectivity theory website

Topics: information privacy concern website data breach privacy electronic commerce

Methods: Student's t-test moderation analysis post-hoc analysis parametric test longitudinal research

Theories: role theory socioemotional selectivity theory
Trust Drops when Insiders Drop the Ball: The Role of Age, Gender, and Privacy Concern in Insider Data Breaches

2017 | Americas Conference on Information Systems | Citations: 0
Authors: Bansal, Gaurav

Abstract: Recently data breaches, and insider data breaches in particular, have become mor ... Expand

Abstract: Recently data breaches, and insider data breaches in particular, have become more common. However, there is limited research examining the factors associated with the “drop” in the users’ trust in response to such an event. This research uses the lens of social role theory and procedural justice to understand the role of age (younger-older) along with biological (male – female) and cultural (masculinity – femininity) gender, and the four privacy concern (PC) dimensions - collection, secondary use, unauthorized access and error, on initial trust and corresponding trust drop associated with three trust dimensions - ability, benevolence, and integrity. The study uses a scenario-based approach focusing on an insider breach vignette. The findings also provide a helpful insight into the comparative roles of usual trust builders (e.g., reputation, design), and trust crashers (e.g., privacy concern) in the process of trust drop on different demographics (e.g., older and younger, males and females). Collapse

Semantic filters: socioemotional selectivity theory website

Topics: information privacy concern website data breach IT security threat privacy

Methods: Student's t-test parametric test survey experimental design experiment

Theories: role theory socioemotional selectivity theory procedural justice theory

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Do You Still Trust? The Role of Age, Gender, and Privacy Concern on Trust after Insider Data Breaches

Trust Drops when Insiders Drop the Ball: The Role of Age, Gender, and Privacy Concern in Insider Data Breaches